Electrify Bike Co. Reviews 23

I've been dealing with Electrifybike for several years now and have had nothing but positive interactions.

I am so appreciative of the generous service & support provided. I’ve been in twice this week for help, which has been offered without question . I didn’t buy my bike there but wish I had. Really impressive customer service. Thank you for helping this novice e-biker with patience & expertise. The shop is on my cycle route from work so I just foist myself on them & get help.

Adam at Electrifybike Co. has been awesome. The customer service has been excellent. Easily the best experience I’ve had with any companies customer service across the board for many years. Before discovering Electrify, dealing with my stealth kit was an ongoing wresting match. Adam has helped me get it all dialed and running smoothly. Including navigating the warranty-CYCMotor pipeline. Highly recommended.

I upgraded to a 52 V mega shark, the price was fair and the service was spectacular. I will be coming back to this company.

Absolutely awsome .. your going to spend some $... but you get every dollar in value. My ebike has better specs than a 10k bike with 4k invested totall. I seriously can't tell you how impressed I am with the tourqe, battery life, ect.
Don't mess around, ask these guys what you should buy and do it... just So awsome ! I came from a dirtbike and this thing is a bigger rush!!!

I purchased my CYC Photon motor and Mega Shark battery from Eco-Cycles in Nashville, and they closed doors soon after. The battery bracket required extensive work to fit onto my ICE recumbent trike, and I ran into a problem with bottom bracket spacers and boom clamp. Since Eco-Cycles redirected me to Electrify Bike, I started a product support conversation with them. From the beginning, they were responsive and offered good solutions to my technical problems. In the end, Adam helped me get the right spacers and finish the installation. I thought I was going to have to deal with the factory in Hong Kong, so it was a relief to find a local source of answers and parts. These are good people, and I have them on my list of support sources.

I’m reposting this because my first review was deleted. Adam at Electrify honestly provided one of the best customer service experiences I have ever had. He was patient, kind, responsive and incredibly knowledgeable. I just installed my BBSHD kit. Adam helped me customize my kit step by step and answered my ridiculous number of questions, The kit was neatly packaged and organized. Everything worked perfectly. Looking forward to starting my second build soon.
Electrify Bike Co. please give Adam a raise. He’s an asset to your company and has made me a customer for life. Thanks for a Great experience.

I ordered a CYC x1 pro gen 4 for 92mm bottom bracket. They sent me one for a 100 mm bottom bracket. It causes my chain line to be to far out causing me to lose the use of two gears. I have been trying to get ahold of them for a month. They won't answer there phone . They keep trying to get me to make a consult appointment which I refuse to do after spending $1500.00. They have the worst customer service of any company I have ever seen. I will say I like the product but that is not them. Service is the worst.

This is a brief summary of my experience with Electrify Bike Co. over the last month or so:

I've been a cyclist for over 60 years and was still riding about 8,000 road miles a year on my Trek and Salsa road/gravel bikes at age 81 when a car hit me from behind last December, breaking the left clavicle, left foot and six ribs on the right side. That of course meant a pit stop. After a couple of weeks of inactivity, I dusted off an old Greenspeed GT3 that was sitting unused in my garage and managed to crank out a few miles on that until a friend recommended adding a motor to help with hill climbing. Not knowing if I'd ever recover enough to get back on a 2-wheeler, I was on the verge of buying a Catrike with a Bosch e-drive from a dealer when a neighbor listed a used Terratrike Rogue on Craigslist. He had converted a similar machine to e-power using a Bafang motor and was very pleased with the configuration. Googling, and with the help of ChatGPT4+ I stumbled on the Electrify bike website and its promotion of the Taiwanese CYC equipment. The CYC control system, with a combination of toque sensing, speed sensing and "adlib" throttle, was particularly attractive. So, I bought the used Terratrike and scheduled a pre-order phone meeting with Mark Ostrund at Electrify.

With my prepared list of questions, the phone meeting was very productive. A presales consultation with a non-local vendor should be part of every sales process (phone is good, Zoom possibly better). The following morning, I submitted an online order for a CYC-centered e-drive system (with controls, cables, etc.) with an Electrify Bicycles Shark battery. The order was handled, packed and delivered in a surprisingly short time, all packaged carefully in protective foam. An inventory check discovered one missing throttle clamp screw and undersized battery and speed sensor extension cables (extra length needed for mounting the battery aft on the trike). These were quickly corrected by Electrify Bicycles by Priority Mail.

Even before receiving those parts, I had the system assembled on the Terratrike and on the road. The original Terratrike configuration consisted of a rear Enviolo internal hub CV drive with twist grip control, and a front Metropolis 2-speed internal bottom bracket drive with a Shimano handlebar shifter. The mechanical inefficiency of those transmissions made pedaling a workout. The CYC motor replaced the Metropolis drive and took about an hour to set up. The downloaded CYC PDF manual is very clear, unlike the typical mangled English text from other Asian manufacturers. I had also purchased a "chain gobbler" and chain tensioner from Terratrike. The gobbler is an idler to allow changing the trike frame length without having to add or subtract chain links; the tensioner is basically the bottom section of a rear derailleur to absorb torque shocks from the motor drive. On the first ride out of my garage the system worked flawlessly (except for the absent speed sensor input, which resulted in the entire system timing out every 5 minutes because it "thought" I was standing still). Once the speed sensor cable arrived, performance was indeed flawless. Pending receipt of the battery cable extension, I also mounted the battery forward on the boom just aft of the motor. This worked fine except for some oversteer with so much weight ahead of the CoG. Moving the battery to the rear rack above the wheel made weight and balance perfect and still left enough room to hang panniers on each side of the battery on the rack. The detachable battery with a key lock to the base plate is excellent; I can quickly remove it for charging or even charge it right on the trike. In terms of drain, because I use the electric drive mostly as a granny gear, I estimate my range per charge to be about 300 miles. In normal pedaling, I set the torque mode to zero and very sparingly advance the thumb throttle to scoot through intersections when traffic is heavy. On longer climbs, I set the torque to Mode 1, which I have set to a max of 300W; it's enough power so far for all situations I've encountered.

At this point, with about 500 miles on the trike, I have lots of praise for Electrify Bicycles for their responsiveness to my few issues and to CYC engineering and quality assurance. The motor is super compact and fit and finish are of Swiss watch caliber. The noise level is low, much quieter than others I have heard that sound more like a Hoover Dam turbine.

The product received seems to be good quality. Unfortunately the company appears to be either; experiencing growing pains (which is a good sign), or, something not so great.

I would purchase from them again, because the product is made well enough to outweigh my experience.

I was on the fence between 2 or 3 stars for a few different reasons, but decided to go with 3 because I believe they are trying. However, the room for improvement in areas like communication and accuracy, were very close to greying out another square.

With some updated systems and more modernized protocols, I think Electrify can shine.

I'm very please with all the assistance that Adam gave me and will use his company for furture needs.

In the world of ebike conversion kit sellers you need to be careful. Many kit and battery vendors sell less than quality products, especially the batteries, and can be less than trustworthy. I was very lucky to find ElectrifyBike, a great company located in Utah. They sell quality products and they back them up. I have bought two complete CYC Photon kits (including batteries) from them so far. I have called and messaged them several times with questions and have always received a response within a day -- unheard of these days! I had to return a couple of items and received an immediate refund, no questions asked. Also, they gave me a discount on my second kit. Their website is full of extremely helpful info and articles. If you're in the market for an ebike conversion kit or battery, I would highly recommend ElectrifyBike!

What an absolute chore to work with, hope to never have to interact with them again. Website inventory constantly out of date, shipping estimates way off, communication incredibly slow and uninformative. Not sure exactly what era this company is actually operating in, but it isn't the here and now.

Bought a CYC Photon Motor. Assembled on Bike. Chain ring will not grab chain on 12sp setup with 38T chain ring. My personal guess is that a 38T is not compatible with 12sp chain. Have emailed a number of times with limited to no response. How hard is it to ask me a ? About my situation rather than either giving me a one sentence reply that’s not relevant. No reply when I write back. My advice: don’t sell a product that you can’t support. In my opinion the value add is not there unfortunately.

Highly recommend! Especially if your not a perfect pro yet on working on your bike. Extremely responsive and helpful support. I had to email them at least 20 times as my project had a few issues and they helped walk me through it every time. You want to go through a company like this that supports there product not just buy it of amazon or get it from China. 6 Stars

Honestly this was by far the best experience I've had spending money.
Blake assistant me during the design process and purchase process
I ordered a model y for my wife and a model X for me super excited can't wait for our first trip
Beautiful looking Bikes So far a five-star for customer service I will review again after my first trip

Bought a battery from them for my Ebike. I was having issues with it cutting out mid ride. Dead. Paid to send it back to them. They kept it for a month and sent it back to me. Same issue. Contacted CS and haven't heard from them since. Guess I'll take it as a ($320) loss. Would not recommend.

I've used this company for two projects, they helped me will both a Bafang 750W & 1000W motors and a couple of batteries. If I have a question, they always answer within 24-hours, even my dumb questions. Sometime this week, I will be placing a third order for another Bafang 750W for my new Sun Baja Trike. I once tried to ask a couple questions of another dealer with "Bafang" in their name, they never replied.

I bought their CYC X1 Pro Gen2, BAC2000 Controller, 750C Color Display, 32T Bike Chain ring, right half-twist throttle, 72v-50 Amp-8Ah battery, EBC Universal Smart Charger, brakes cut off sensor kit and pedal/ crank removal tools. I put it all on a Target Schwinn Ascension 29 bike and fiddled for about three days on/off but it installed sweetly. I only ran it once so far and can easily hit 33 mph. Drove with pedal assist (9 levels) and throttle mixed for about 10 miles and used half battery. Simply amazing and my face is sore from smiling the whole time. Electrify Bike people helped me by phone with some questions and were A-1. Will be using bike for work commuter with BIG hill in way. I'm just a regular dad with over 200 lbs and this bike hauls me around no problem. Huge hill...no problem. Does not come with USB phone charger port or lights. No regrets at all and very satisfied.

Awesome customer service in the consultation process. I learned more in a 25 minute phone call from Adam O. than I did in over a month of internet research.