The Electric Tobacconist UK Reviews 

1,340
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, with many receiving their orders the very next day, often for free. The ordering process is consistently described as simple and efficient, making it easy to purchase items. People also highlight the superb customer service, noting the team's helpfulness and quick responses in resolving issues. However, some customers also noted occasional issues with delivery, experiencing delays where next-day service was expected, sometimes extending to several days. A few other people also felt that customer support could be difficult to reach or unresponsive, particularly regarding faulty items or order discrepancies, leading to frustration.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Order

Customers consistently note positive experiences with order, frequently praising the incredibly fast... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the fast and helpful support... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability, with many expressing satisfaction... See more

Service

People report positive experiences with service, often describing it as reliable, excellent, and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,340)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unopenable vape juice bottles

We recently bought Nexus Fuji Apple Peach deal, x8 bottles. All bottles are impossible to open as you would do usually with vape juice, trust me we've bought and smoked enough to know.... it is not user error! You literally need pliers to get into them. Faulty made seal. Very disappointed. Are these even the real thing??!

15 January 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Natalie, thanks for taking the time to leave us a review. It appears you have accidentally left a Product Review on our Company Review page however we're happy to advise you on this. We're sorry to hear you encountered this problem with your e-liquids. One of our team has now contacted you via email to help resolve this issue. Rest assured that our e-liquids are genuine and obtained directly from the brand themselves. Best Regards - ET Team

Rated 5 out of 5 stars

Amazing team

Amazing team, never had an order turn up wrong, fast delivery and cheaper than what I have found elsewhere. Hats off to them.

100% recommend to anyone

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Been using electric tobacconist for…

Been using electric tobacconist for years now. Never written review of these guys as a company…so here goes. They are brilliant. Super fast delivery, always prompt and easy to use website. I absolutely would recommend these guys to anyone who wants to stop smoking or is a vaper already. As I say, brilliant service. Amazing different flavours…thank you ET!👍

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using ET for a few years now. Their prices are good but beyond that the speed of dispatch is fantastic. Really good company that never asks for reviews etc (I feel good service should always be noted, hence this review). Brilliant company

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Have ordered from here many times and they've always been great! Very fast shipping and order is perfect everytime!

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Best supplier Ive tried

Best supplier Ive tried, I have made numerous orders without any problems. Come the next day, so no waiting for weeks. Excellent Service. Thank you.

19 December 2023
Unprompted review
Rated 3 out of 5 stars

Happy with what I ordered and it did…

Happy with what I ordered and it did arrive next day, however, when I purchased my item I was supposed to be able to choose three free e liquids with my purchase. I tried to select from the offered e liquids as guided by the system but at checkout I was being charged for the liquids which kinda puts me off ordering again.
My Reply
Thanks for the offer but it seems too much hassle for both myself and you. Just one thing I don't appreciate the attempt to cast aspersions on my intelligence by suggesting I selected Juices not on offer. Your link on the website guided me to the selected juices on offer, I didn't just pick some at random. Again the item and delivery were good so not knocking that.

14 December 2023
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. I can confirm that the three free e-liquids offer is only valid on a specific range of e-liquids. This link is shown when adding a starter kit to your basket. Please contact our team via the Help Desk and we can arrange for your three free e-liquids to be sent out to you. Best Regards - ET Team

Rated 5 out of 5 stars

Absolutely brilliant orders are…

Absolutely brilliant orders are verified and on time any issues they are sorted straight away. Brilliant customer service I have used them for some years now and never had any problems.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Simply The Best!

In my experience Electric Tobacconist is the best and most importantly quickest company out there, for example, placed an order on Sunday and received Monday morning!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

YOU WON'T FIND A BETTER DELIVERY

I have been using this Company for a couple of years and it never ceases to amaze me of how quickly the order is processed and delivered. Also their products are good and fantastic value. Well done to all at Electric Tobacconist......AMAZING

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Check your purchases.

I buy from ET on a regular basis and normally they are very good. On 8 October I purchased 2 Blu Pro Clearomisers ( ET4415671-502) in readiness for when needed. I went to use one of them today but it was faulty, once fitted to the battery the blue light just kept flickering, I tried the second one and it was OK. I didn't return the faulty one as I had it for more than a month. Just be cautious and check items as soon as you receive them.
RESPONSE TO ET's REPLY.
Thank you ET for your quick reply and the credit to my account. I didn't write the review to get anything as I had the Clearomiser for approx a month so the credit is much appreciated. Thanks

18 November 2023
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hello, thanks for taking the time to leave us a review. We're sorry to hear you encountered this issue with your Blu Pro clearomizer. One of our team has now contacted you via email and credited your account with the amount of the faulty clearomizer. Best Regards - ET Team

Rated 5 out of 5 stars

This company is absolutely amazing

This company is absolutely amazing. Their liquids are fabulous and whenever I have had a problem, which only amounts to be unable to open a bottle, they respond immediately and send out new bottles without question. I returned the bottles to them and within a working day had immediate replacement. Fantastic. I no longer need to look elsewhere for my pods or liquids . A huge thank you to the ET team!

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service …

Been buying off Electric Tobacconist for a few months and they are the best company I’ve used! Buy and pay a small delivery charge and my order usually arrives the next day. Can’t fault them.

1 November 2023
Unprompted review

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