Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... See more
Company replied
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... See more
Company replied
Provided a succinct summary of the best options available (I checked against other aggregators and energymadeeasy.com.au), and an egift card on top! They are persistent with calls but when you engage... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Company
- Housing Utility Company
- Internet Service Provider
- Price Comparison Site
Written by the company
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Contact info
Top level, 99 Creek Street, 4000, Brisbane, Australia
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Winning Outcome
Very thorough whilst achieving a pleasing result with regards to my 4 energy accounts. Jason was very patient and polite during our lengthy interaction. Thankyou
15 October 2025
Reply from Electricity Monster
Hello Sid,
This made our day! Thank you for your trust in Electricity Monster. We're honored you chose us to help navigate the energy market and are here for you anytime you need us.
Joe Louis Caunga
15 October 2025
Reply from Electricity Monster
Hello,
We're so glad we could help you switch and save without the hassle. We believe saving money on your utilities shouldn't be complicated, so thank you for the 5-star feedback!
Hi I spoke with Sara and she was great…
Hi I spoke with Sara and she was great quick and friendly very helpful 😊
14 October 2025
Reply from Electricity Monster
Hi Lana,
Our mission is simple: save you money, and we're thrilled we could do that for you! Thank you for letting us know our service hit the mark and found you a better deal.
The assistant was very helpful and…
The assistant was very helpful and guided me to the plan which was best for me
9 October 2025
Reply from Electricity Monster
Hi Mrs. Helen,
You're the best! We really appreciate you taking the time to leave us a review. Your feedback helps others discover how they can save money, too.
Reply from Electricity Monster
Hello,
This review just sent a jolt of energy through our team! We love hearing that we've made a positive difference for you. Thanks for sharing your experience.
Louis was great at helping me get the…
Louis was great at helping me get the best offer for my electric and gas. He explained everything clearly and made the whole process easy to understand.
14 October 2025
Unprompted review
Reply from Electricity Monster
Hello,
We're so happy you're happy! Enjoy those extra savings. It's our goal to put money back in our customers' pockets, so thank you for your trust in Electricity Monster!
Everything went really well
14 October 2025
Reply from Electricity Monster
Hello Rianon,
Another scary power bill tamed! Thanks for letting us help and for the great review. We're so glad we could get you onto a better plan and help you save.
Reply from Electricity Monster
Hi Sandra,
This is fantastic feedback, thank you! We're so glad to hear the process was quick and easy for you. We work hard to make switching providers as simple as possible.
Louise was interested thorough & quick
Louise was interested thorough & quick, as I let her know I was time poor. She met her agreements & I appreciated her time
13 October 2025
Reply from Electricity Monster
Hi Simone,
Thanks for the 5 stars! We're thrilled we could find a monstrously good deal for you. Saving our customers from scary bills is what we do best, and we appreciate you choosing us!
Great advice
Great advice, no pressure and just explained all information and what was available
6 October 2025
Reply from Electricity Monster
Hi Kim,
Fantastic! We live for reviews like this. Thanks for sharing your experience.
Amazing service from Louise at…
Amazing service from Louise at Electricity monster! Louise was absolutely fantastic to deal with friendly, knowledgeable, and super efficient. Helped us lock in the best possible rate for both our electricity and gas. The whole process was quick, stress-free, and saved us money straight away. Highly recommend Louise and the team at electricity monster for anyone looking to get a better deal!
13 October 2025
Unprompted review
Reply from Electricity Monster
Hi Tenika,
We're so grateful for your feedback and your trust in us. Thank you!
Sarah was very helpful getting me the…
Sarah was very helpful getting me the plan I wanted on top of this the provided first bill cash was a nice bonus
Thank you
13 October 2025
Reply from Electricity Monster
Hello,
The whole team appreciates your feedback—it keeps us motivated to find the best deals!
Louis made the process very easy
8 October 2025
Unprompted review
Reply from Electricity Monster
Hi Lisa,
We're so grateful for your feedback and your trust in us. Thank you!
Annoyed.
I am willing to rate your service but I get annoyed when asked to explain my rating. This is my third attempt to rate you without comment & now I am commenting:
My first rating was 5.
My second rating was 4.
My third rating is 3.
I will ignore your next email regarding this matter.
I suggest you allow your customers to rate you without comment.
8 October 2025
Reply from Electricity Monster
Hi Vicki,
Thank you for taking the time to share this valuable feedback, and please accept our sincerest apologies for the frustrating experience with our review requests. You've raised a very important point, and we are sorry that our automated system caused such annoyance. We will be reviewing our feedback process based on your suggestion. We have also made sure that you will not receive any more emails regarding this matter. We're grateful for your business and truly appreciate you bringing this to our attention.
Reply from Electricity Monster
Hello,
We're so happy to hear you had a positive experience. Thanks for choosing us to help you save!
Annie was fabulous throughout the whole…
Annie was fabulous throughout the whole process of helping me switch to cheaper nbn and electricity providers
8 October 2025
Reply from Electricity Monster
Hello,
Thank you so much! We love helping our customers find better deals and lower their bills. We're thrilled it worked out so well for you.
Asherah was amazing.
Asherah was amazing.
Great customer care and customer service.
11 October 2025
Unprompted review
Reply from Electricity Monster
Hi Risti,
We're so happy to hear you had a positive experience. Thanks for choosing us to help you save!
Really nice customer service
Really nice customer service, Jason was a really friendly guy and helped me out either all my questions. Thank you.
8 October 2025
Unprompted review
Reply from Electricity Monster
Hello Ramiz,
Thank you for the 5-star review! We're thrilled we could help you find a great energy deal.
Amazing service
Arvin was amazing and so helpful . He explained everything so clearly and was able to get me a better deal on my electricity and gas accounts.
It’s refreshing to get such happy service .
Thank you Arvin
10 October 2025
Unprompted review
Reply from Electricity Monster
Hi Karen,
This is what it's all about! Helping you slay high energy bills is our mission. Thank you for the awesome review.
Energy bills
Great friendly service got me the best price available.Louis was a excellent service provider.
10 October 2025
Reply from Electricity Monster
Hello Daryl,
That's wonderful to hear! We're here whenever you, your friends, or your family need to check for a better energy deal. Thanks for the 5 stars!
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