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The Electric Car Scheme Reviews 

1,217
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire vehicle selection process. People also mention that the overall service is smooth, seamless, and well-supported by clear communication and prompt responses from start to finish. Though some reviewers were not happy with extended waiting times and significant delays regarding vehicle delivery dates. Consumers occasionally experienced frustrating challenges with communication and administrative follow-ups once the order was officially placed. A few individuals noted difficulties reaching support teams when trying to resolve unexpected issues with their orders.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the supportive, knowledgeable,... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as smooth,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the overall process is smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to... See more

Company replied

Rated 5 out of 5 stars

Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

A fantastic service provided by the Electric Car Scheme team. I was superbly supported and guided by Henry Flynn - thank you. Throughout engagement was timely, informed and supportive. And now I just... See more

Company replied

Rated 5 out of 5 stars

Adam Constantinides has been really helpful throughout the process so far. Can communicate both by email and phone to go through the order details and has been fairly responsive. Helped with getting t... See more

Company replied


Company details

  1. Electric Motor Store
  2. Auto Broker
  3. Environmental Organization
  4. Leasing Service

About The Electric Car Scheme

Written by the company

The Electric Car Scheme helps people switch to electric cars. We set up salary sacrifice schemes for UK businesses. They can then offer their employees access electric cars in the cheapest way possible. Employees can save 20-50% on any electric car through salary sacrifice. The employer provides the car, and the employee sacrifices their salary in return. This enables employees to pay out of their salary before tax.

The UK government is supporting the switch to electric by providing these tax incentives. The Electric Car Scheme makes it hassle-free, risk-free, and cost-free for businesses to pass on these savings to their employees.

In short, we do for electric cars what the ‘Cycle to Work Scheme’ did for bicycles.

We believe that every person wants to make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.

Salary sacrifice for electric cars

Written by the company

Save 20-50% on any electric car through salary sacrifice
Salary sacrifice saves 20-50% on the cost of any electric car by paying from salary before tax. The Electric Car Scheme makes it a no-brainer for employers with first-rate risk protection, best prices available, and will manage the scheme at no cost. Join our 5 star salary sacrifice scheme to help your team on their journey to Net Zero.
Driving down CO2 Emissions
At The Electric Car Scheme, we understand that every person can make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.
Unlocking government tax savings
The government's tax incentives for electric cars promote sustainable choices. But they are complex and difficult to access. At The Electric Car Scheme, we make it simple to access the government tax incentives for our Net Zero transition.
The obvious choice
We believe sustainable choices should be obvious and affordable. That means no trade-offs. When the choice is better for your wallet and better for the environment – it’s a no brainer. We enable everyone to make the choice to accelerate the transition to net zero.

Contact info

Salary Sacrifice for Electric Cars

Save 20–50% on any electric car with The Electric Car Scheme

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,217)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chelsea was superb throughout the…

Chelsea was superb throughout the process, nothing too much trouble and would highly recommend.

7 July 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Grahame,

Thank you for your wonderful review and recommendation.

We're so pleased to hear that Chelsea provided such great support throughout your journey. Going the extra mile for our customers is something we take great pride in, so it's fantastic to know that nothing ever felt like too much trouble and that you felt well looked after from start to finish.

We'll be sure to share your kind words with Chelsea – she'll be delighted to hear them.

Thank you for choosing The Electric Car Scheme, and we hope you're enjoying your new vehicle.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great support

Chelsea has been great in supporting me to find the right car and get everything sorted!

6 July 2026
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Reply from The Electric Car Scheme

Hi Dougal,

Thank you for your 5* review!

We're delighted to hear that Chelsea was able to support you in finding the right car and help get everything arranged smoothly.

We'll be sure to pass on your feedback – she'll be thrilled to hear that her support was appreciated.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I have struggled to navigate the EV / Work scheme space but Alex an Marios were clear with how to set up the scheme and ordering cars. Whenever I had a question, no matter how trivial, they were on hand to assist.

18 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Josh,

Thank you for taking the time to share your experience!

The EV and salary sacrifice landscape can sometimes feel a little overwhelming at first, so we're delighted to hear that Alex and Marios were able to make the process clear and easy to navigate. Helping customers understand their options and feel confident in their decisions is a key part of what we do.

It's especially pleasing to hear that they were always available to help, regardless of the question. We believe there’s no such thing as a trivial question when it comes to choosing a new car and setting up a scheme that works for you.

We'll be sure to pass your kind feedback on to Alex and Marios. Thank you for choosing The Electric Car Scheme, and we hope you're enjoying your EV journey.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great staff too work with

Great staff too work with

6 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Andy,

Thank you for your review!

We're delighted to hear that you found our team great to work with.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Easy, efficient process

Charlie and Brandon were both super helpful during the process and the car was delivered on time as described. Can’t fault the process enough

29 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Kieran,

Thank you for your great review!

We're delighted to hear that Charlie and Brandon were so helpful throughout your journey and that everything went according to plan. Delivering a smooth experience, with clear communication and no surprises, is exactly what we aim for, so it's fantastic to know your car arrived on time and as expected.

We'll be sure to share your kind feedback with both Charlie and Brandon – they'll be pleased to know they helped make the process such a positive one.

Thank you for choosing The Electric Car Scheme. We hope you're enjoying your new car and all the benefits that come with it.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great service

23 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Gem,

Thank you for your 5* review!

We're so pleased to hear that you received great service and had a positive experience with The Electric Car Scheme.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Amazing

Fantastic choice of cars , a great easy to use service all round .. Ben & Tara both did a great job 👍

29 June 2026
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Reply from The Electric Car Scheme

Hi Andrew,

Thank you for your fantastic review!

We're so pleased to hear that you enjoyed the wide choice of vehicles available and found the whole process easy to use from start to finish. Making the journey to electric driving as simple and straightforward as possible is something we work hard to achieve.

It's also great to hear that Ben and Tara made such a positive impression. We'll be sure to pass on your kind words to them both – they'll be delighted to know their efforts were appreciated.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Positive & Painless Experience.

Worked with Sam Yarwood and Marios Christophi and had a very positive experience. They consistently kept me updated and were able to support with any question or query that we had. We absolutely love the car we received.

16 March 2026
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Reply from The Electric Car Scheme

Hi Matt,

Thank you for your lovely review.

We're so pleased to hear that you had a positive experience working with Sam and Marios. Keeping customers informed and providing support whenever questions arise is a key part of what we do, so it's great to know they were able to guide you through the process and keep you updated along the way.

Most importantly, we're delighted to hear that you absolutely love your new car. There's nothing better than seeing customers enjoy the end result after their EV journey.

We'll be sure to pass your kind feedback on to Sam and Marios - they'll be thrilled to hear it.

Thank you for choosing The Electric Car Scheme.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Great Customer Service and Delivery…

Great Customer Service and Delivery Service for my New Car.

29 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Chika,

Thank you so much for taking the time to leave us a review.

We're delighted to hear that you had a great experience with both our customer service and the delivery of your new car. Providing a smooth and enjoyable journey from start to finish is exactly what we strive for, so it's fantastic to know we've achieved that for you.

We always strive to provide a 5-star experience for every customer, so we'd love to understand if there was anything we could have done better. We will be in touch to see whether there's any additional support or feedback you can share, as we're always looking for ways to improve and ensure we achieve the highest standards of service.

Thank you again for your kind words and for choosing The Electric Car Scheme. We hope you enjoy every mile in your new car, and if you ever need any support in the future, we're always here to help.

Mehdi @ The Electric Car Scheme Team

Rated 1 out of 5 stars

Do not recommend

The worst customer service ever.
Do not use this company.

3 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Lola,

We're very sorry to see that your experience did not meet expectations.

Unfortunately, we have been unable to identify your details from the information provided. We have therefore requested further information through Trustpilot so that we can contact you directly, better understand your experience and feedback, and work towards resolving any issues you may have encountered.

We genuinely value all customer feedback and would greatly appreciate the opportunity to discuss your concerns and put things right. Please respond to our request or get in touch with us directly at your earliest convenience.

We look forward to hearing from you.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 1 out of 5 stars

Avoid

Avoid this company by all means, if you can go elsewhere - DO go elsewhere. I am not wasting any more time on this company by writing detailed review, do not be fooled by the positive ones they already have. The worst customer service and experience ever. And then I receive a vehicle which is not fully working and I have to sort it out myself :) AVOID !

30 June 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Aleksandra,

I'm very sorry that you are experiencing issues with your vehicle. I can see you're now in touch with Mehdi, who's working closely with you on this.

I want to ensure that every aspect of your experience is reviewed thoroughly and that all of your concerns are fully understood and addressed. Your feedback is incredibly important to us, and I would greatly value the opportunity to speak with you personally to better understand your experience.

We completely appreciate how frustrating it can be when issues arise with a vehicle, particularly when they relate to manufacturer defects or faults that are outside of your control. While we are often reliant on manufacturers to investigate and provide solutions, we remain committed to supporting our customers throughout the process and advocating on their behalf wherever we can.

I will be reaching out to you shortly and look forward to speaking with you.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Fast and friendly service

Whole experience from start to finish was class. Alex was friendly, informative and contactable for any questions I had.

Great service!!

2 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Graham,

Thank you so much for taking the time to leave us such a fantastic review.

We're delighted to hear that you had a great experience from start to finish and that Alex was able to provide friendly, informative, and responsive support throughout your journey. We'll be sure to pass your kind words on to him, as we know he'll really appreciate the recognition.

Thank you again for choosing The Electric Car Scheme. We hope you enjoy your new car, and if you ever need any assistance in the future, we'll be more than happy to help.

Mehdi @ The Electric Car Scheme Team

Rated 4 out of 5 stars

Update: Appreciated the support EV Scheme when the leasing company weren't a help

Update: Since posting this review, Sara at The EV Scheme has been in touch and helped push things forward. They've managed to get Lex to update their systems and get my car properly registered on their systems to enable me to use the maintenance/breakdown element of the contract. They also supported me by submitting a complaint to Lex on my behalf, which I await the response on. I appreciate that the EV Scheme followed up and took ownership of getting this moving, so I'm revising my review upward.

Original Review:

The scheme is fine if your car works as expected. Unfortunately, my car's battery failed after just one week, and from that point on, nobody seems willing to take responsibility.

The EV Scheme referred me to the leasing company (Lex). Lex then directed me to their breakdown provider (AA), who told me the vehicle wasn't even registered on their system and referred me to the manufacturer. The manufacturer uses the RAC, who wouldn't recover the car despite what appears to be a clear manufacturing fault. In the end, I was left to take the car to a Citroën dealership in my own time, only to be told they could only look at it by appointment.

As a result, I'm paying for a car that I can't use and will likely be without it for at least two weeks, with no compensation offered. My biggest concern is that if this fault happens again, there appears to be no process for compensating customers for the time they are without the vehicle. On a multi-year lease, you could end up paying for a car that is unavailable for significant periods if the fault recurs.

I'm giving two stars because The EV Scheme staff did genuinely try to help. However, their ability to resolve issues is very limited, which makes using the scheme feel like a risk if your vehicle develops a fault. Taking payments is straightforward, but when something goes wrong, the customer is left to navigate a confusing chain of companies with very little ownership or accountability.

22 June 2026
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Reply from The Electric Car Scheme

Hi Nick,

Thank you for taking my call earlier.

As discussed we will support you where we can and I have escalated this for you. As soon as I receive an update I will reach out to you.

If you need any support in the meantime please do not hesitate to contact me directly.

Best Wishes,

Sara @ The Electric Car Scheme

Rated 5 out of 5 stars

Thank you Henry!

Henry @ The Electric Car Scheme has been brilliant to deal with. From the initial enquiry call, right through to the car delivery, nothing has been too much hassle for him. I’ve had some small queries since delivery that he’s also helped with. 10/10 customer service.

30 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Sarah,

Thank you so much for taking the time to leave us such a wonderful review.

We're absolutely delighted to hear that Henry provided such a positive experience from your initial enquiry right through to the delivery of your new car, and that he's continued to support you with any questions since. Providing exceptional service every step of the way is exactly what we strive for, so it's fantastic to hear this reflected in your experience.

We'll be sure to pass your lovely comments on to Henry. We know he'll be thrilled to hear them!

Thank you again for choosing The Electric Car Scheme. We hope you enjoy every mile in your new car, and if you ever need anything in the future, we're always here to help.

Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Brilliant team

Brilliant team, kept me updated along the way. Sam and Rebecca were able to answer all my queries. Delivery man, Ben, was also brilliant and extremely helpful talking me through how to use my first EV. Nothing was too much trouble. Super happy overall :D

1 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Gemma,

Thank you so much for taking the time to leave us such a fantastic review!

We're delighted to hear that you had such a positive experience and that Sam, Rebecca, and Ben were able to support you throughout your journey. It's wonderful to know you felt well informed every step of the way, had all of your questions answered, and that Ben helped make your transition to your first EV an enjoyable one.

We'll be sure to pass your lovely feedback on to the team, they'll be thrilled to hear it!

Thank you again for choosing The Electric Car Scheme. We hope you enjoy every mile in your new EV, and if you ever need any support in the future, we're always here to help.

Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Excellent from beginning to end

Have nothing but positive words. SSuper helpful from the outset, made the process really easy and hassle free, especially the support and assistance from Chelsea at 'electriccarscheme'.

29 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Forrest,

Thank you so much for taking the time to leave such a lovely review.

We are absolutely delighted to hear that your experience was excellent from beginning to end and that the process felt easy and hassle free. Making the journey as smooth and straightforward as possible is always our goal, so it is fantastic to hear this reflected in your feedback.

A special thank you as well for recognising Chelsea’s support. We will make sure your kind words are passed on as we know she will really appreciate them.

Thank you again for choosing The Electric Car Scheme and we hope you enjoy every mile ahead.

Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Quick responses and good collaboration.

Quick responses and good collaboration.

26 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Renata,

Thank you so much for taking the time to leave us a review.

We are delighted to hear that you had a positive experience and found our communication quick and the collaboration smooth throughout. Providing responsive support and making the process as straightforward as possible is always what we aim for, so it is lovely to hear this reflected in your feedback.

Thank you again for your kind words and for choosing us. We really appreciate your support and wish you all the very best.

Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Both Ben and Muhammad were very…

Both Ben and Muhammad were very professional and provided excellent service. They made the experience seamless and stress free. Thank you both.

23 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Jalika,

Thank you so much for taking the time to leave us such a lovely review.

We're delighted to hear that Ben and Muhammad provided you with excellent service and helped make your experience seamless and stress free. Delivering a smooth and enjoyable journey for our customers is exactly what we strive for, so it's wonderful to hear this reflected in your feedback.

We'll be sure to pass your kind words on to both Ben and Muhammad. They will be delighted to know they made such a positive impression.

Thank you again for choosing The Electric Car Scheme. We hope you enjoy every mile in your new car, and if you ever need any support in the future, we're always here to help.

Mehdi @ The Electric Car Scheme Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great communication. Nothing to fault here. Amazing company, thank you for your help with everything and a smooth transition.

23 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Bianka,

Thank you for your kind words and for taking the time to leave a review.

It's wonderful to hear that you had such a positive experience with us. Great communication and a smooth, stress-free transition are exactly what we strive to deliver, so we're delighted that everything went so well from your perspective.

Comments like yours mean a lot to the team, and we're grateful for your trust throughout the process.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Excellent Customer Service

Alex Antoni has been excellent from the get go. He was very responsive and was very knowledgable on both the cars I have chosen and was able to offer some great insight. He has been a fantastic point of contact and made this experience enjoyable, even through dealing with a write off and helping me get something organised ASAP, he was quick to point me in the direction of other team members when he wasn’t available. Very impressed

29 June 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Finlay,

Thank you for sharing such a thoughtful review.

We’re really pleased to hear that Alex has provided excellent support from the very beginning and helped make your experience as smooth as possible. It’s great to know his knowledge of the vehicles and his responsiveness gave you confidence when making your choices.

We especially appreciate your comments about how he supported you through a more difficult situation following a write-off. Getting things turned around quickly and making sure you were looked after, even when passing you on to the right colleagues when needed, is exactly the kind of teamwork and customer care we aim for.

We’ll make sure your feedback is shared with Alex and the wider team - he’ll be delighted to hear it.

Thank you for choosing The Electric Car Scheme, and we hope you’re enjoying your new setup and getting plenty of miles in.

Best wishes,
Sarah @ The Electric Car Scheme

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