electricbikepros.com Reviews 

I ordered and paid for an X-Treme Sedona bike back in 2021. See my other review for the whole story, just look for a Dawn Reckner Young review. I ran out of room in that review. Bottom line. They took my money and gave me the runaround with all of the supply chain excuses and then stopped responding to me altogether. I finally looked up the manufacturer of xtreme bikes and contacted them about this issue. They at first were able to get in touch with Jonathan and he said that he would place my order with the manufacturer so that when they came in stock again that I would be in line to get a bike. Well I waited until the bikes were in stock and called the manufacturer back which was a few months after I first talked to them. She looked me up and said that Jonathan never did place my order with them. They tried calling him and never got a response. That’s also said that he hadn’t placed an order with them since December of 2021 which was unusual for him. They had never had issues with him fulfilling orders before, so I’m guessing he ran into financial issues back in 2021 some time and just kept taking money from orders and not placing orders with the manufacturers and then just kept stringing us along hoping that we give up. She said she couldn’t get my money refunded because he is an independent contractor so try to go through the credit card company. She also placed my bike on hold for me so that when I got my money refunded I could call her back and buy the bike directly from them (manufacturer of X-Treme bikes.) so I reached out to the credit card company and filed a fraud claim for the $1500 that electric bike pros stole from me. I had every email and chat and I screen shotted my order back when I first ordered it almost a year ago so I had that info as well. I explained everything in writing and mailed the credit card company about 20 pages of emails and chats and my explanations of every single thing that went on. So even though it was well over 60 days since the money was charged to my card, since I had written proof that I was being told every time that the item was still out of stock and they kept telling me that it would be in stock this month then that month, they did find in my favor and returned my money. Now of course they won’t say what their investigation revealed or even if they were able to get in touch with him but I guess that doesn’t matter. I got my money back and called the actual manufacturer and ordered the bike. It arrived in about a week after. How about that! So again this was X-Treme bikes that I had to deal with and I realize that Jonathan advertised many brands of bikes so I suggest that anyone that is having issues look up the actual manufacturer of the bike you ordered and contact them and explain the situation. They know who their online contractors are and at least mine had a personal phone number for Jonathan at electric bike pros. Also I’m sure they won’t be able to help you get your money back, but I would still let them know what’s going on and then I would file a claim with your credit card company. Since I’m sure he was giving everyone the same speech of supply chain delays and such, that seemed to then negate the 60 day fefund policy of the credit card company. At least mine which was USAA. If you keep being told that your item is not in stock month after month then you can’t be held liable for not meeting the 60 day notification. We relied on what the seller was saying each time we reached out and so I guess that’s why I got my money back after 9+ months of it being scammed by electric bike pros. So don’t give up because you think it’s too long…file a fraud claim and send in all the emails or chats and explain every detail in writing. My husband thought I was crazy because I mailed like 15+ pages of proof. Crazy or not, it got us our $1500 back in a matter of two weeks from my claim being filed. Good luck everyone.

I am in the same boat as many of these other customers. I ordered a product back in November 2021 and have not received yet. I have contacted them on many occasions with very limited response in the beginning. Now they do not answer e-mails, text or phone calls. This company is a complete fraud. I reported them to the BBB, but they indicated that they could not get a hold of the company so the case was closed. Not much help there. Does anyone know EBP’s address?

Why is 1 star the lowest? Could use a rating with negative numbers. I don't know what is going on with this company .. in business? out of business?
They took our order, took our money and they're in the wind. Now I'm reading all these reviews by people in the same predicament. Guess I'll have to get to the back of the line .. a note to the manufacturers .. this company is a fraud.

Do not buy anything from this company. We purchased a bike back in December and have not received it nor have we received any updates. They never answer their phone or return emails. I had to call my credit card company and stop payment. They still send out advertising emails saying look at these new products but cannot return calls or emails. Let me stress one more time, DO NOT BUY ANYTHING FROM ELECTRIC BIKE

Well I finally got my bike in November of 2021. Have taken it out on 1 camping trip with family. Everyone loved it! But, one issue that I have is with Electric Bike Pros the store that I purchased it through. In the process of purchasing it they offered two free gifts. 1. A universal Bike Phone Mount 2. A Heavy Duty Bike lock I have yet to receive these and have sent many emails, messages on Messenger and text message and phone calls where I had too leave a message and they will get back to me too. They have lost a lot of credibility from me. They told me at one point that it was mailed and one of my neighbors must have gotten it. But, they could not provide me with a tracking number and I have had our mail delivery person check to are sure it was not sitting in the post office some place. being one of your vendors I just want you to know how this customer has been disregarded since delivery of the bike and payment to them. I will make note of this on the Yelp website as well. I have not had had any communication from anyone and as of this date 3/2/2022 have not received the two free gifts.

Ordered a bike in late November that their website said was in stock and should’ve shipped in two or three days but it was all BS. They took my money and didn’t return any of my calls or emails. Luckily I documented everything and my credit card company canceled the payment.

I AM INTERESTED A LAWSUIT IF SOMEONE IS ORGANIZING ONE
Wow. Like so many others here, we purchased our bike (Rattan) in November 2021. They took our money but didn’t give us even a tracking number. We emailed a few weeks later asking for the bike and tracking number. They told us it was coming. We reached out again and they said it was still coming. When we finally asked for a refund a few months later, they ignored us. We emailed a couple of times and didn’t hear anything.
I finally had to call my credit card company to get my money back.
Corin Grillo

Do not and I repeat, DO NOT , do business with this scam company.
Took my money back in Oct and that is the last time I have heard from them.
Sent voice mail
Sent text message
Sent EM’s
NOTHING.
Call me if you have any suggestions.
850-525-5548

I had mixed results with them. I ordered an 'open box' which I assume came from Electric Bike Pros...no, comes from the manufacturer. Regardless, it did show up and has been working fine. They were very responsive via email during the process up to delivery. However, they listed a few free gifts were to be sent as well...have not received 2 months later and their support has gone silent. As mentioned with other reviews...not a reputable company.

I also pre-ordered a bike Yamee XL with due delivery date in Feb 2022 and they don’t answer mails and website is gone indeed. Bike was paid for in full?!

We ordered two "refurbished" ebikes which, I will admit, was a savings. One took 3-1/2 weeks to arrive and the other took 5 weeks. No issues with either bike aside from a minor scratch here or there on one of them. Very minor and did not affect the warranty. The thing that pushes us out of shape is that a $70 Gift Certificate was offered immediately after our purchase (in our case 2 bikes) if we submitted a short video of us with our new bikes that included a mention of Electric Bike Pros within 3 days of delivery. Winter rain and snow storms in our area prevented us from even getting the bikes outside let alone shooting a video until a few weeks later. I contacted the company owner and never heard back. They got their money and became very quiet. I would urge folks to consider another source.

I would rate these with a zero if possible , DONT BUY. They stole over 5k USD from me all the while promising me delivery dates just around the corner and never refunding my purchase or even responding now when emailed . This company is a total CON . Go to find their website (it’s gone , with a message “will be back soon” )

I will be starting multiple investigations , if anyone has a lawsuit to join or wants to press charges with myself in a joint suit . I intend to prosecute them all at with multiple counts of felonies , larceny , and internet fraud and whatever else the team can add .

If anyone wants to join me in this , feel free to make it known here or set up your own FB page where those who’ve been hurt by this company can have their voices heard and their stories collected for the legal team .

SB

I saw Electric Bike Pros advertisement on Facebook in September 2021 and ordered bike and paid with credit card. Since then all sorts of excuses but no bike eventually I asked for my money back but got nothing finally last week I notified my credit card company and they are investigating. II think Facebook should be held responsible for allowing a scam to be conducted on their site.

DO NOT BUY FROM THESE THIEVES!!! ordered 2 electric scooters dec. 12th for over 2grand.. after receiving no shipping confirmation on my "IN STOCK" items i contacted them. Jonathan was the first guy i dealt with and he said they were having logistical problems and my order should go out next week! Next week never came… spoke to Yanne and he said sorry for the inconvenience and my scooters were in fact in stock and they would ship later that week! You guessed it.. later that week never came.. emailed EBP again.. this time good ole Jonathan says flat out that my order wont ship that week and gives me no explanation why! At this point i said look just cancel the order and give me a refund.. radio silent at the present! Had to call my creditor and explain what was going on and put a stop payment on them and now its under investigation! I jumped the gun and did not read up on these thieves before i ordered my scooters… and man am i regretting it now!! The website is suddenly taken down and you cant talk to anyone from EBP. Im bummed out and mad at the same time over the way these people treat customers spending hard earned money.

UPDATE: As of 1/27 i have not heard a peep out of anyone from ebp. I still email them with no response! I have my creditor investigating and they have stopped charging me my monthly installments for now, but i have a feeling its gonna cost me and i have absolutely nothing to show for it! Over 2k wasted! This has to be illegal on so many levels.. i wish i knew a way to get ahold of somebody from ebp. But it seems they shut down shop.
Justin P.

Worst online experience ever. I ordered an eBike in May. It didn't come until December. Supply chain, I get it. However... Each time I inquired, they said "insert new date here", mostly next month. Repeatedly. Then, they didn't send the other items I ordered with the bike, despite them not being backordered. Yet they have my money. When I had an issue with the bike after it finally came, they didn't handle it. The manufacturer seems to be working on it (we shall see), but only after I contacted the manufacturer. EBP didn't do it. Never again.

Oh, one more thing. Now their website has been down for a week, so I can't even check to see if my other merchandise is coming. I suspect they scarfered.

Update: EBP website still down. But, manufacturer is standing behind the bike. I got my fork and the other part is on the way, in customs. No thanks to Electric Bike Pros. Thank you Yamee/Rattan!!!

Further Update: EBP website still down. My other items haven't arrived. I emailed them and got an automatic reply and nothing else. They still have my money. Yamee/Rattan parts all here and installed. They work great. Manufacturer is not at fault here, they've done a fantastic job.

DO NOT use this company! They will rip you off and not refund you for merchandise never received. FYI- you can dispute a charge with your credit card up to 60 days, after that they can not do anything and this company knows that! They lead you on thinking your merchandise is on back order. DO NOT trust them. They are thieves! They wil not answer the phone and only corresponds through emails. Lies, lies and more lies. I would have given them negative stars but I guess one is required to write a comment.

I had purchased two bikes from Jonathan at electric bike pros. I had ordered the bikes in July and it is now the end of December I have not taken delivery of either bikes . That’s $4000 that Jonathan has stolen from me with no intentions of a refund . We now have to hire a lawyer and take legal actions against this dirtbag ! Their customer service is horrendous there’s no chance of any type of human communications with a call back . This company is a fraud and will still every dime they can !

Frustrating customer experience. They have no direct customer service - everything is by email and response time is not fast. Our deal was a free lock and phone mount - never shipped. Although they have pictures of a warehouse our bikes were shipped from the manufacturer so it’s unclear if they are anything but a website. Won’t buy from them again.

I purchased a Micargi Cyclone Deluxe 2.0 from Electric Bike Pros on 9/6/2021. I had ordered the bike in flat silver w/red rims. After the order was placed, and my money was received by Electric Bike Pros, I was informed that if I wanted a Cyclone Deluxe 2.0 I would have to accept it in flat black w/black rims, as it was all Micargi had in stock at the time, so I reluctantly agreed to do so. Upon receipt of my shipment I opened the box and inspected the contents. The first thing I noticed was both front and rear fenders had scratches on them from the factory and someone had taken a can of spray paint and touched up the damaged areas without sanding first. Then I noticed there were no manuals included, with the exception of the charger manual. Hang on cause it only gets worse. Then I noticed Micargi did not include a battery with the bike. This was on a Sunday, so I contacted Electric Bike Pros the next day to inform them of the situation. By the way, when you call Electric Bike Pros you will never get the chance to talk with someone, even when you request to do so, all their correspondence is done via email or text. So, Electric Bike Pros Customer Support contacts Micargi to inform them of the situation. They requested I make a video of everything and provide it to them as proof, which I did. Their response was that all Cyclone Deluxe 2.0s are shipped, from their factory in China, with a battery, so I must somehow be mistaken and refused to send a replacement for the battery I did not receive. So now my $1,900 purchase is sitting in the basement while I look for a battery. Also, I did not receive the bike lock and 2x mirrors from Electric Bike Pros as promised in their advertisement. It says on their homepage "100% Satisfaction Guarantee." They might want to rethink that.

DO NOT BUY FROM THIS COMPANY!!!!

I bought a X-Treme Catalina 48V/10.4Ah 500W Step Thru Beach Cruiser Electric Bike from this company in late May. It said on the website that they had 4 in stock, but after they charged my credit card they told me it wouldn't ship for a month. After two months, they told me they had the bike in stock but not in the color I selected, so I told them to change the color on my order and ship it. Then we traded emails for a month as they tried to confirm the bike had shipped. After a month they said they didn't have the bike, and asked if I wanted to change my order. I said to cancel the order and issue a refund. They sent me a cancellation and a receipt for a refund, but it didn't hit my credit card. After a week, I began emailing them regularly asking about the refund, all they would say is that they notified management and it was being processed. After a month, they stopped responding, so I've had to dispute the charge with my credit card company. Terrible company with zero customer service, do not buy from them.