Elanus Parts Reviews 

690
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, often noting that orders arrived quickly, even for international shipments. Many people appreciate the high quality of the products, which are often described as perfect fits and exact matches for their needs. Reviewers also highlight the excellent customer service, including helpful advice, quick responses, and effective communication. However, some customers also noted occasional issues, such as a wrong item being delivered or a product not fitting their bike. Additionally, a few people experienced longer shipping times with standard post options, though express delivery was consistently fast.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, even... See more

Product

Reviewers highlight positive aspects of product, often praising the availability of hard-to-find or rare... See more

Service

Customers consistently note positive experiences with service, often highlighting fast delivery and excellent... See more

Quality

People report positive experiences with quality, consistently praising the products received. Customers... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied

Rated 5 out of 5 stars

Excellent shop! Found my derailleur hanger easily and the delivery was very fast considering it was delivered to Finland. Very inexpensive parts compared to the original, almost half the price with th... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied

Rated 5 out of 5 stars

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them... See more

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

690 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(690)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order, speedy delivery

Couldn't find the part I needed her in Denmark, and many overseas webshops didn't ship here. Elanus came to the rescue - easy to order, easy to follow delivery and received my order in less than a week.

7 June 2024
Elanus Parts logo

Reply from Elanus Parts

Thank you for your awesome review.

Rated 5 out of 5 stars

The Right part

Ordered the part after working with Cervelo to ensure it was the correct part. The site itself was easy to work with and the process of ordering it straight forward. If I need a part for my main bicycle will use Elanus Parts again without hesitation.

14 June 2024
Elanus Parts logo

Reply from Elanus Parts

Thank you for your review. Have fun and safe rides.

Rated 5 out of 5 stars

Great service

Great service, when I emailed to ask when the hanger would be delivered, they got straight back to me and it turned up when they said it would

28 December 2023
Rated 4 out of 5 stars

Great item!

Great item!! The dispatch was Ok, but the info about tracking in parcelstars web wasn't clear. The package arrived one week late.

27 December 2023

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