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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the ease of finding specific and rare bike parts that were unavailable elsewhere. Customers consistently praise the fast delivery, with many noting that orders arrived quickly, sometimes even surprising local repair services with their speed. The quality of the products is frequently mentioned as excellent, with parts fitting perfectly and often exceeding expectations. Reviewers also appreciate the responsive communication and overall great service, making their purchasing experience smooth and hassle-free. However, some customers experienced longer shipping times, particularly for standard post options to certain regions, and a few instances of incorrect items or parts that did not fit were reported.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Users describe positive interactions with product, often highlighting the perfect fit, quality, and quick... See more

Service

People report positive experiences with service, often highlighting the fast delivery and communication.... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as "very nice" and having... See more

Order

Customers had positive experiences with their orders, frequently highlighting quick delivery times. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied

Rated 5 out of 5 stars

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them... See more

Company replied

Rated 5 out of 5 stars

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to orde... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

677 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good parts

Good parts, transport not really transparant , didn't know when it was shipped, took more than a week

7 May 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback!
We really care about every customer experience with us and aim to provide perfect customer service. We have implemented email comunication on every step of order delivery process. So email was sent to you as soon as order was shipped next day after order placed with tracking number and link to carrier. We also sent another email with shipping confirmation and invoice. Maybe these mails was lost in the inbox?
Customers can always contact us if have some questions regarding order, delivery or other anytime via email, whats app or contact form. We reply in an hour during the day or as soon as possible in the morning if contacted during the night time.
Have safe and fun rides with your repaired bicycle.

Rated 5 out of 5 stars

Nice recovery

First courier lost the parts, but Elasnus Parts saved the day by a new shipment and the parts were spot on as allways.

21 April 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much! 🙏

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good product description. Informative shipping arrangements

19 April 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you very much for your great feedback! 🙏 Have a nice weekend!

Rated 5 out of 5 stars

Top web shop!

Web shop worth every recommendation. High level of professionalism, communication, and shipping. Excellent.

19 April 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your order and feedback! Have a nice day!

Rated 5 out of 5 stars

Fast reply's from customer service

Fast reply's from customer service. Replacement order quickly initiated when first order was displaced by courier.

15 April 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for you feedback and have a nice day.

Rated 5 out of 5 stars

Good Quality

Good Quality and fast delivery

6 April 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your order and feedback! 🙏

Rated 5 out of 5 stars

Great experience

Great experience. This is my 2nd time buying from Elaina. Fast shipping and exactly what I needed. Highly recommend

24 March 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your feedback! Happy Easter! 🐣

Rated 5 out of 5 stars

Good part

Good part, well made, shipped fast

11 March 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you! 🙏

Rated 5 out of 5 stars

Awesome experience!

A great online shop with a super vast assortment of spare parts for virtually anything. The team is very diligent, responsible and caring. I was looking for a pretty rare hanger nut and the guys helped me a lot with getting a right one, the contact person was very nice and detailed in his response. Everything came exactly as described, was dispatched instantly and came in time. Totally like and recommend!

9 March 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you so much for your great feedback 🙏 Happy to help. 😃Have fun and safe rides with tour bicycle! 🚴‍♂️

Rated 5 out of 5 stars

Good store

Here is the place where I could find a derailleur hander for my bike and even a special nut. Good store.

2 March 2025
Rated 5 out of 5 stars

Excellent selection

Excellent selection of derailleur hangers. Found the hard-to-find one I needed. Highly recommend.

1 March 2025
Elanus Parts logo

Reply from Elanus Parts

Thank you for your review 🙏 Have safe and fun rides with your bicycle! 🚴‍♂️

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