Élan Reviews 41

This is the worst company I’ve ever dealt with. I wish I could’ve given them a zero review. Everyone you pay your credit card down they decrease your credit limit which drops your credit score. Do not I repeat do not do business with these people. They are the eorst

If possible I will not give any star I am so disappointed no customer service like laam you send them message on watsapp no body reply I don’t understand why they give number then I m in uk and order an outfit from parent company Zara outfit get delayed when try to contact they say we send message to relevant department ok then why no body answer back that what’s going on then I m emailing them that I don’t need this suit please cancel it I paid and refund the person came back to uk now I have to order the same outfit from laam on 8000 rupees more price I paid and get the outfit now they are saying after 20 days we send the outfit and if you don’t want then get a voucher why it’s your people fault if
you know item is delayed or any issue ask the customer that did u need outfit after 20 days so we know what to do so annoying p
Poor customer service not very brand is like that but the big name like that and clothes are too expensive I don’t know but really disappointed

ZAHA
ORDER Z209892

I would give this company zero stars if possible. Complete scam do not order from here. Item arrived weeks late and too late for my occasion. Was too big. Tried to get a refund and company just ignore you.

Fab service very responsive to messages x just got my order and it’s gorgeous x will definitely be buying again and would recommend this business to family and friends

Big scam it is not a company but a scam. Steer clear please.

Gali Gali me shor hai Elan wale chor hai.

Purchased what I thought was a piece available online for 44,000 pkr, waited 3 months to get an email saying sold out! No refund given only told a lifetime gift voucher would be provided, which was also not given . Now that I want to order I’m getting no response for my non existent gift voucher!
The service is terrible! Earlier I purchased a suit which came without a dupatta! They refused to respond or send it . Brides be very careful as they are extremely unreliable! Beautiful designs but sadly very flakey .
You may not see your money or your outfit. Go to a reputable designer who can manage & focus on your requirements.
Sad as I really liked the brand .

Please avoid this store at all costs. It is run by frauds who will take your money and never send you what you paid for. They will ignore all your emails, calls, and messages. They delete all negative comments and questions on their social media, including Facebook and Instagram, so they can keep stealing from people.

This is not a business. It is a scam. This store needs to be reported and shut down.

Fraud khadija shah may u rotten in hell stay away from this sick lady firstly she wouldn’t send my parcel after charging me like Rs 50000 then I had to involve police and after couple of police visits she sent me damaged clothes

I did receive my overpriced dress and it is complete garbage. With a discount it was $98. It is completely man-made material. I had to take the tag off because it was so itchy but they just exposed the thread which was plastic and just kept sticking into my skin and caused a rash. Also it made a hole in the dress where the tag was. The skirt is a parachute material. Such a scam!!

I received my order and they have given me wrong colour in suit .I ordered 7A aswell as another suit .They sent me 7B.Emailed them messaged,they will not reply whatsoever.This is theur mistake.Why am i left with a suit colour i did not order

they are running a scam behind they will take your money and will never deliver clothes and promise you to refund and they wouldn't refund you they have done these with thousands of people already

Fraudulent Khadija shah she took Rs 51000 and didn’t send my order I had to call police and then she sent me order which was incomplete with a lot of holes in clothes and worst quality

Guys, don't order from here. I spent £250 online and I haven't received my clothes. I have tried calling numerous times but still got nowhere. I also messaged the company many time's on Instagram and now have been blocked from the company. Its awful, disappointing! Stay away and do not order online!

I wish I can give them a big zero. They are scammers. I ordered two lawn suits from them worth 20,000 rs more then a month ago. Just got 1 in few days. Tried contacting them via website chat, email, messenger, Instagram, whatsapp but no response from their side. Also tried their phone number on the website and WhatsApp, but it didn’t work bcz it doesn’t exist. They scam people and that’s how they run their business. They lure people into buying their stuff by dressing the celebrities and showing themselves as a luxury brand. Don’t buy from them. There are other very good clothing brands in Pakistan who if anything goes wrong will atleast communicate and work around a solution that is in your favour so don’t waste your time and money on them.

I got my Elan order a little late but I must say Elan's customer service is quite good. They stayed in touch with me all the time while I was waiting for my dress and it was very comforting. Though I was worried about the delivery of my nikah dress but I wasn't worried about the quality. I can swear on Elan's fabric and work quality and I can tell I wasn't surprised at all when I got my beautiful dress. The fabric was of fine quality , and the stitching was excellent. It made my day and I was very happy. I cant thank enough Khadija Shah and her team for creating master pieces

People who defraud others. Please do not visit this location. If you don't want to spend your money, this is the place to be.

Totally Fraud...keep away and don't waste your money

This was the worst experience of my life with Elan. I have gone through all the reviews and all of them are true. Their commitment, delivery, material of dress, from embroidery to sequence work, all of them is a big fraud. I finally got my order from the wedding collection 202 after two months of delay. When I opened it, the quality of everything was so poor that it didn't even qualify for replica. I waisted Rs. 29000 on this garbage which I cannot get even stitched. I waisted my whole time and energy corresponding and locating my order and in the end what did I get? Please be aware of this brand and its fraud. You do not get what is being displayed plus the customer service is another big disappointment.