Ekster® Reviews 

This is a quality company!! I purchased some packing cubes that required a vacuum pump that showed it came with the packing cubes. When I went to pack for a 3 week overseas vacation I figured out that the vacuum was not deliver with the packing cubes. Check returned from my vacation I contacted them and they promptly shipped me the vacuum. I purchased from their site on Amazon so they could have refused and pushed it back on Amazon. They did not do that but instead resolved ab issue they didn’t even cause. This will make me shop directly from their website in The future and recommend them to everyone I know

I recently made a purchase through the Ekster website, and when the delivery took longer than expected, I reached out to Customer Service.That’s when Maia truly made a difference. She went above and beyond to help me locate my order, contacted the manufacturer, and personally followed up on the entire process. She kept me informed with regular updates and made sure everything was taken care of until I finally received my product today.I’m very pleased with my purchase, but what impressed me the most was the exceptional customer service I received from Maia. Her dedication, responsiveness, and genuine willingness to help turned what could have been a frustrating experience into a very positive one.Thank you so much, Maia, for your outstanding support and for making such a difference. Ekster is very fortunate to have someone like you on its Customer Service team!

My warranty claim was efficient and effective, Valentina was incredibly helpful in setting me up with a replacement wallet.

Have had a pro wallet for a couple of years and completely enjoyed it , the rubber gasket fell out and they replaced the wallet nqa. Great customer service! Recommend to all!

Terrible. Small opening so it takes forever to get things packed neatly. Then when you arrive the wrinkles are permanent. I couldn't hate this product more. I can't think of a more complete waste of money.

Really great experience with Customer service after some delivery issues with the delivery company. The bifold parliament classic brown wallet is great.

For something that cost a premium, the packaging left nothing to be desired...was quite disappointed that it just arrived in a bubble wrapped envelope..

I have bought multiple items from Ekster, and I keep coming back because the support is excellent, the card holders are fantastic and the trackers are awesome, and they are B Corp certified.

My first Ekster (and I am still using it) was a gift, and my family liked it so much, I bought them one as well. I enquired about the band around the Ekster for a replacement spare as one was getting a little worn because I was pushing the card carrying to the limit, and because it was still under warranty they sent a replacement band straight away, with very timely and polite communication.

My family did try other but they always go back to the Ekster!

The last thing I want to mention is the trackers - which are great because I needed a non-Apple solution. I have the solar ones, which were good but annoying when they ran out of charge and took ages to charge (I would put on my dashboard as I drive to catch as much sun as possible), but the latest ones are what prompted me to write today as they are SO convenient. The chirp is loud, it is extremely easy to set up on Android find hub, and the charging is so easy!

this is the worst ever. 1st i should have know better...a company with NO telephone support at all...RED FLAG
nothing but AI and AI is programmed to be a kind customer service but asking the wrong question will certainly get you a wrong answer.
I recently purchase the Ekster Wallet Bundle...I spent a lot of time making sure i was getting the correct wallet i wanted. ask the chat about it. the bundle at the bottom said it included the Wallet Pro, Tracking Card & Money Clip. so i ask in the chat which wallet it was...it said the Wallet Pro. I told chat to show it to me, it show me the Ekster Wallet Pro with a Snap (help keep the wallet closed, new and improved) note the description said the Wallet Pro did not require the money clip because money storage was built in. so i ask chat if the money storage was built into the wallet pro then why was a money clip included with the Ekster Wallet Bundle. Chat replied that was correct and the money clip was extra incase I wanted to store money on outside of wallet for easy access...(cool HUH? NOT)
so after much time making sure i was getting what I wanted, I place my 139.00 pulse tax order for the bundle...boy was i excited until my purchase was delivered.
no it become even more flustrating. bottom line after frustrating chat and uploading photo and all that it required saying i can exchange the wallet i received and maneuvering the hellish website chat informs me that it can not resolve this and the team will email me.
after a dozen or more emails (which i now think was AI generated also, and 20 I understands, 20 so sorrys, and saying i had to go through the website exchange/return program, which would only let me attempt to an exchange for the same wallet %$#X%$ the email findally gave me 2 options.. I can send in the wallet for store credit or for a refund. ohhhhhhh with the refund there is a PENALTY CHARGE. not my fault but it cost me. now i have to wait 5 to 6 days for them to get the item(s), how many days for the return dept to make sure all is ok, and i have to reorder once i receive the go ahead and 5 to 6 days to get my new order. not to mention my time, my printing cost and my travel cost to ship it back. are you kidding me and check on the website this is suposed to be a WORRY-FREE satisfaction guaranty. oh yes, these wallets are supposed to be a lifetime warranty, in the box I reviewed the warranty stated it was only 2 years ....easy solution like many retailers. send me the correct wallet, include a shipping label with a return box for the wrong item and if i dont ship back the wrong shipped item, they have my credit card.

update 9/10/26
at least they responded. the wallet bundle is on its way back to Ekster. as soon as they receive it and i receive the refund, i will do another UPDATE

Update 9/18/26
Full refund received
AI, live agents and the company really need to get this worked out so this kind of thing does not happen. The products i believe are very good and they were my 1st choice, but going through this kind of flustration for me is just not worth it.
Thank you Ekster for the refund.

I bought my Ekster wallet almost 3 yrs ago. I loved the compact, sleek design and card protection so much, i bought my son an Ekster for his b-day 6 mos later!

Both wallets are still in mint condition, but the lycra cash/ card expander strap on mine was starting to stretch out. I emailed Ekster and the customer service team took great care of me!

Their customer service was so quick to reply, offered helpful and reasonable suggestions and we're very understanding! Fast, friendly and helpful customer service! 🔥

Their customer service was just as good as their wallets themselves!

Could not be happier! 10 out of 10... would 💯 recommend Ekster to anyone looking to buy their best (and likely last) wallet ever! 🫶

I’ve recently purchased several products from Ekster and I’ve been really impressed with the quality, design and practicality of everything.

The Vacuum Kit Pro is excellent and well worth having, particularly for travelling. It allows you to pack more while keeping clothes compressed, dry and neatly organised. The new pump is a great upgrade from the previous version, and I particularly like the well-designed on/off switch , it feels secure and isn’t likely to turn on accidentally in your luggage.

The Trackable Passport Wallet is very well made and has plenty of room for cards, passports and other important travel documents. It’s a really practical piece of travel kit and feels built to last.

The Tracker Card is slim, discreet and very easy to pair. It gives you that extra peace of mind without adding noticeable bulk to your wallet.

The Cash Clip is simple, tidy and does exactly what it’s designed to do. A great minimalist addition if you prefer carrying cash without a bulky wallet.

I also have to mention Ekster’s exceptional customer service. The team have been helpful, responsive and a pleasure to deal with, which makes the overall experience even better.

Overall, I’m extremely happy with my Ekster purchases. The products are thoughtfully designed, well made and genuinely useful , especially for travelling. Combined with the exceptional customer service, I would have no hesitation in recommending Ekster.

Ordered the wallet Pro and noticed that a small defect was present on a leather corner when it arrived. Their support were very friendly and quick to offer a replacement under warranty with no hassle. The replacement arrived and I love it. Currently have 6 flat cards in the holder, the multi tool card in the inner band, and 3 cards plus insurance in the leather fold. Also have the cash clip on the back. Very functional and convenient experience so far.

Amazing customer service

Advertised free shipping but charged $18. Advertised upto 48% off but no discount. Had to sign up to email and txts to get a discount that didn't exist.

I had placed a large order that was damaged during shipment. I reached out to the team at Ekster and received a quick response. All items were replaced and shipped free of charge. Trusting a company to do the right thing is 1st Class Service. Thank You Maia!

I had an order via Shop and didn’t see any movement. I contacted Ekster customer service and they followed up within 24hrs. The couldn’t find the order and then processed a new one! Fantastic Customer Service all around even keeping me informed the entire time what steps they were taking to complete my order.

I bought a wallet and key case in desert red colour. The product is great and durable; my husband absolutely was trilled when he got it as an anniversary gift. For any info we asked, we got a fast response from customer service; they are great! I would recommend it to anybody looking for a gift for men

Customer Service rep - Maia solved my warranty issue quickly and efficiently! Full points Maia! Good products and good service!

I wanted to buy a 2 pack of the new compression travel bags. Like an idiot I only ordered one. I contacted Ekster to ask if they could help with. Another one and for me to just pay the difference
Maria contacted me and arranged.it without any fuss or bother. What great service. Thank you Maria