Eksoftware Reviews 368

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... See more

Rated 1 out of 5 stars

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Rated 5 out of 5 stars

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... See more

Rated 5 out of 5 stars

The customer service was excellent; they let me know of the delay and when it was available it was an easy download. The install was easy and very streamlined and now I have a full working office suit... See more

3.2

Average

TrustScore 3 out of 5

368 reviews

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Rated 5 out of 5 stars

Great Website to Buy Software!

Great MS Office products at a good price and it's easy to install as long as you have a Microsoft account. We've been buying from Eksoftware for all of our computers at work. I like the option to buy older versions since it's not always necessary to get the newest one.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

used 24/7 chat x 5

used 24/7 chat x 5. each time response was lightning quick. the techs were knowledgeable, professional. solved my problems quickly. Joe was especially helpful with my software install.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Easy install

Just download setup; enter your product activation code and Microsoft does the rest. Of course you need a MS account.

15 October 2023
Unprompted review
Rated 5 out of 5 stars

I came off Visio Pro 2000

I came off Visio Pro 2000. As the years have passed Microsoft can't leave things alone. Some of my features started to disappear over time. I like the new Visio and it was easy to transition from 2000 to 2010. My first Visio was for windows 98.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Microsoft is the weak link, not Eksoftware

Due to confusing information from Microsoft, not Eksoftware, I discovered that MS Access 2021 would not work with the rest of the Office 2016 suite I already had. I was able to get an immediate refund. I am considering purchasing the entire 2021 Office suite and will definitely come to Eksoftware for that.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Quality products and tech support

I bought a product from them. Within about about 10 to 15 minutes the product was installed on my PC and was showing it was activated.

But I realized it had installed the wrong version - 32 bit version of the software instead of 64 bit. This was an issue because the product was very slow. They responded to my complaint email almost immediately and I was able to see the fault was on my side, not theirs. I was able to install the 64 bit version with almost no effort.

Overall I was very impressed with their support and their product. I definitely recommend EkSoftware to other people.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

EKSoftware customer service is awesome.

I purchased Microsoft Outlook from EKSoftware today. The download was sent by email within 30 minutes of placing the order. I started downloading the software but ran into some conflicts with other Microsoft Office software already installed on this new PC. I contacted the EKSoftware customer service group and connected up with Emre. We worked by both phone and chat. He quickly recognized the problem and suggested handling the solution thru remote access to my PC. He resolved all the issues and had the new Outlook software installed very quickly. If you need help with EKSoftware downloads, I highly recommend working with Emre.

4 July 2023
Unprompted review

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