After paying for delivery with a said timeframe the delivery arrived later then specified. As a result of this I had already left on holiday and had to buy a replacement item while also both having to... See more
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See what reviewers are saying
I read mixed reviews online but decided to purchase with Ekosport because they had the product I wanted (a women's Haglof jacket) in the style and price I wanted. The order process was smooth and I re... See more
Two years ago I ordered my Salomon boots and this year we ordered 1 pair of boots and 2 pair of new skies. Very userfriendly website where you easily can find your choice. Delivery within 1 week for... See more
I ordered a pair of ski boots to be delivered to the UK, understanding they were coming from France. There was a slight delay at the border but the guys at Ekosport quickly answered my queries aroun... See more
Company details
Written by the company
Ekosport.fr est un site de vente en ligne de matériel de ski, vêtements de ski et accessoires de sports d’hiver pour homme, femme et enfant. Comparez et commandez tout votre équipement de ski au meilleur prix parmi plus de 300 marques outdoor et plus de 25 000 articles. Que vous pratiquiez le ski alpin, le ski de randonnée, le ski de fond ou le snowboard, venez découvrir des milliers d’articles pour dévaler les pistes en toute sécurité : skis, fixations, chaussures de ski, bâtons, casques, masques, Dva conçu aussi bien pour les amateurs de glisse que pour les skieurs confirmés. Besoin d’une nouvelle veste de ski imperméable et respirante, d’un pantalon ou de sous-vêtements techniques pour vous protéger du froid en montagne ? Profitez de la nouvelle collection skiwear pour vous équiper parmi les plus grandes marques de ski : Salomon, Rossignol, Picture, Millet, Volcom, Arc’teryx... Ekosport, c’est aussi de nombreuses gammes d’équipements adaptées à chacune de vos activités outdoor : trail running, rando trek avec une sélection de porte-bébés randonnée au meilleur prix. Pour les passionnés de course à pied hors de sentiers battus, de randonnée en montagne ou de trekking, découvrez notre sélection de vêtements de sport outdoor, chaussures de trail, chaussures de rando et accessoires : montres cardio, sacs à dos, bâtons de marche… Toute l’année, bénéficiez des dernières nouveautés, de promos exceptionnelles lors des soldes ou du Black Friday, des déstockages de prix imbattables sur les fins de série et de tous les conseils de nos experts pour bien choisir votre matériel de ski afin de passer des Vacances ski dans les meilleures conditions.
Contact info
173 rue des églantiers, 73230, St Alban Leysse, France
- 0479601970
- info@ekosport.fr
- ekosport.fr
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Delivery of product efficient (Europe…
Delivery of product efficient (Europe to USA) efficient and as advertised. Prompt in replies to questions on their platform. Only ding is shipping is fairly expensive and only one option, whereas other outlets in EU offer free shipping and/or less expensive options. Regardless, pricing was competative, delivered as promised. Cannot comment on returns, not having tested that.
24 February 2023
Unprompted review
Reply from Ekosport
Hello,
Thank you for your kind words.
We try to offer the best sports equipment and it is great that people notice and appreciate our way of working.
We are currently looking for other options for the shipping of orders outside of the EU.
We wish you lots of sports fun and maybe see you soon on Ekosport.
The Ekosport team
Returned my parcel with their returns…
Returned my parcel with their returns label on 4th feb Evri have stated that Ekosport have received the return on the 8th feb but Ekosport have failed to refund my money. I have contacted them several times and given them my returns tracking number to no avail. I am now £200 down and having to chase this again. I expect the return fee to be wavered also. Please sort it out
4 February 2023
Unprompted review
Reply from Ekosport
We are sorry about the problems encountered during your return. To ensure that all the parcels are returning as quickly as possible, we try to follow the parcels as close as possible.If this problem is not yet resolved, we invite you to contact the after sales service again with this number (03 308 089 847) so that we can find the best solution for this return. On behalf of the entire Ekosport team, we apologise for the problem you have encountered for your return.
Kindly,
Ekosport
Ordered Saturday
Ordered Saturday, delivered by Friday. Not bad considering the package came from overseas. Great deal on ski jacket. Thanks
17 February 2023
Unprompted review
Reply from Ekosport
Greetings,
Thank you for taking the time to share this review.
All the different teams at Ekosport do their utmost to ensure that your order is shipped and delivered to your home as quickly as possible. This always makes us happy to hear that you are satisfied.
We wish you lots of sports fun and maybe see you soon on Ekosport.
The Ekosport team
illegal operation.
illegal operation.
They are illegally charging a return fee on items. Watch out for the £15 you pay for delivery (which most people accept with high-end orders) but then they charge you £15 to return it. This is illegal in UK law. Perhaps they were unaware of this previously, but I’ve let them know now. Best avoid as the customer service is dire anyway.
13 February 2023
Unprompted review
Reply from Ekosport
Hello,
We would like to draw your attention on our return shipping costs. When an order is made, the shipping costs are at £15. When you send a return, there is no £15 deducted from the price of the item. But the same £15 that you paid for the shipping costs are used for the return.We hope to see you back on ekosport soon.
The Ekosport team
I've been buying from here for 6 years
I've been buying from here for 6 years. I always receive prompt replies and a find there is a willingness to help. Had to amend a return form and chase up delivery dates. Quality is always what i expect. I tend to shop around the Feb half term (last minute too) and my goods always arrive when they say the would. The Evri costs for UK returns could be highlighted better so informed decisions can be made if ordering more than 1 size.
3 February 2023
Unprompted review
Reply from Ekosport
Hello,
Thank you for your kind words.
We try to offer the best sports equipment and it is great that people notice and appreciate our way of working.
We hope to see you back on ekosport soon and are happy to accompany you on your sports trips.
The Ekosport team
AVOID!! £30 delivery and returns charges!
AVOID!!
Ordered two pairs of the same ski gloves, differnet colours, albeit £40 difference in price but I didnt mind as they were still cheaper than other places.
They charged me £14.99 for delivery which again as these were premium items and toal value was well over £100 I wasnt to fussed.
However the product was not great and I had to return them.....and pay another £14.99!! Thats £30 on delivery charges form Ekosport!!
So even if you dont buy anything you will still spend money which is terrible!
Plus, guess who they use for delivering these expensive garments...... Evri aka Hermes, probably the worst delivery company on the planet for losing things and damaging goods!
Will never shop here again and advise other to avoid!
7 February 2023
Unprompted review
Reply from Ekosport
Dear customer,
We are sorry about the problems encountered during your delivery.We would like to draw your attention on our return shipping costs. When an order is made, the shipping costs are at £15. When you send a return, there is no £15 deducted from the price of the item. But the same £15 that you paid for the shipping costs are used for the return.Even if there are some problems with the delivery of the parcels (like different delivery companies), Evri is the easiest way to send orders from France to the UK.
The Ekosport team
Customer feedback
The prices they offer on the website are better (much cheaper even some make no sense) to any other company competing with them but that comes with the cost of lack of customer support and intel. They shipped my package and sent me DPD reference numbers that didnt work at all, asked them twice about my package and not an email was answered, this doesn't happen at all with Deporvillage or Trekkin for instance which are way faster in customer support and also solving issues. The fact that you spend over 100€+ on packages and can't even track them properly or have any feedback for 48 hours is outdated, I didn't receive the package yet, I am hoping I will anyway but what bothered me is the customer support. If I get the package I will update this.
I got the package but I stand on what I said about customer support.
3 February 2023
Unprompted review
Reply from Ekosport
Hello,
Sorry for this. Apologies for the way things went, it should have all just gone more smoothly.
You can indeed just contact us by phone from Monday to Friday from 9:00 to 13:00 with this number from Belgium : +32 50 58 08 05 or with this Dutch number : +31 85 208 8478.. You can also always reach us by mail at info@ekosport.nl .
We hope to receive a response from you soon so that we can find a solution together.
The Ekosport team
My parcel was not received
My parcel was not received as EVRI did not deliver it to my 'safe place' in an enclosed porch and apparently left it outside the main gate at the end of the driveway by the main road. Evri do not have a phone number so you can actually speak to someone and Ekosport's UK number has a recorded message saying they are closed.
Feeling very angry and frustrated. I spent £115 with Ekosport and have not yet received my item. Ekosport need to claim from EVRI and reimburse me!!
23 January 2023
Unprompted review
Reply from Ekosport
Hello,
We are sorry to read your review about the problems encountered.
So that we can find the best solution, it would be great if you contact us.
You can contact us by phone from Monday to Friday from 8:00 to 12:00 with this number (03 308 089 847). You can also always reach us by mail at info@ekosport.co.uk .
We hope to receive a response from you soon so that we can find a solution together.
The Ekosport team
Ordered skies came within 5 Days that…
Ordered skies came within 5 Days that included weekend. Well packed , and the skies were perfect. they were cheapest company I could find, and were much cheaper than other shops. top notch 10/10 very happy customer and the Head E magnium are the best
26 January 2023
Unprompted review
Reply from Ekosport
Greetings,
Thank you for taking the time to share this review.
All the different teams at Ekosport do their utmost to ensure that your order is shipped and delivered to your home as quickly as possible. This always makes us happy to hear that you are satisfied.
We wish you lots of sports fun and maybe see you soon on Ekosport.
The Ekosport team
I am still waiting delivery of a set of skis…
I am still waiting delivery of a product ordered over three weeks ago and no explanation or date as yet as to when it might possibly arrive.
5 January 2023
Unprompted review
Reply from Ekosport
We are sorry about the problems encountered during your delivery.
To ensure that all the parcels are being delivered as quickly as possible, we try to follow the parcels as close as possible.
Dear customer,
The delivery of your parcel took more time and we are very sorry about this. We hope that you have had the possibility to use the items that you finally received on the 10th of january.
On behalf of the entire Ekosport team, we apologise for the problem you have encountered for this delivery.
The Ekosport team
Had a fantastic experience with…
Had a fantastic experience with Ekosport. After a really bad experience with Glisshop, I was desperately trying to find skis and bindings that would hopefully get delivered before Friday 13th January. Ekosport have been amazing and it’s now up to Evri delivery to get my order delivered. Thank you Ekosport ! I will buy from you again !
3 January 2023
Unprompted review
Reply from Ekosport
Thank you for the great review,
We are really happy to be among your favourite online shopping websites.
We’d love to continue providing great service to awesome customers like you.
Until then, we’re here if you need anything.
The Ekosport team
There are no options to cancel or add…
There are no options to cancel or add items to an order at all. Support did not want to modify the order even when I sent a support email minutes after placing the order, and the order was not yet processed yet.
1 January 2023
Unprompted review
Reply from Ekosport
To ensure that our customers can enjoy their products as quickly as possible, we try to dispatch orders as quickly as possible. This is why the most of the time, an order can't be changed (even minutes after placing the order).
We apologise for this bad experience.
We hope to see you back on ekosport soon so we can send your perfect order.
The Ekosport team
Easy, no fuss transaction
Placed an order on 19th Nov for a great product at a great price (50% off RRP) and delivered in the UK on 25th, no issue, no duty or VAT. Very happy with the service
25 November 2022
Unprompted review
Reply from Ekosport
Dear customer,
We apreciate the kind words, our team works efficiently to meet your satisfaction.
Kind regards,
Ekosport
Impressive delivery time!
So many bad reviews, so just wanted to reassure anyone checking Trustpilot that I received my helmet order within 24hrs to Switzerland. Impressed!
9 November 2022
Unprompted review
Reply from Ekosport
Dear Michael,
We are happy to hear that you are satisfied with our service. If you have any questions, do not hesitate to contact us.
Kind regards,
Ekosport
Highly recommended
For our experience, there was no bad thing to say. Tha backpak we had ordered was sent to belgium instantly from france and arrived in less than a week, with timely communication. Highly recommend!
29 August 2022
Unprompted review
Reply from Ekosport
Dear Philippe,
Thank you for your positive feedback. We are delighted to have been able to meet your expectations and hope to see you soon on our site.
Have a great day.
Best regards,
Ekosport
My package was sent without my address on it and now I can't pick it up
My package, a RIDE Superpig snowboard, has been blocked for almost a week in a branch near my address because the courier claims that the store has not communicated any data for the shipment except the postal code... this story makes no sense ! I have been trying to contact the shop for 3 days. there is no number to call and they don't reply to my messages and emails. I can't even make the return because my package is blocked and until they answer me and communicate the data correctly to the courier my snowboard is locked in a warehouse without me being able to do anything ... or get my money back. I hope the customer service reads this message and helps me.
11 August 2022
Unprompted review
Reply from Ekosport
Good morning Carmine,
We see your package has finally been delivered. As we wrote you responding to your first mail, of course we communicated all the data for the delivery, since the begging. We had been informed about an informatic problem regarding the courier, we are sorry for that and we are sorry you didn't see our first answer. If you have other questions, we are here to answer.
Best regards,
Ekosport
Don't buy your tent here
Customer service is hard to reach, replies with automated responses at first and Will not solve the problem.
We bought a tent. On the picture the foot print is clearly visible and the description does not state that the foot print is not included.
We received the tent and not the foot print. Customer service only tells is that the foot print is not in stock.....
Very bad service!
20 June 2022
Unprompted review
Reply from Ekosport
Dear Sandra,
Thank you for taking the time to leave a review and contact us regarding this matter. We apologise if you thought that our replies were "automated responses". Every time you put a request online via the form, it's a human being that's going to respond to you. The answer might have been a "standard one", but there's an existing process that every and each of our customer support employees do follow.
As a customer, you have 14 days after receipt of the goods to create a claim / after sales request. Once you've placed it, our afer sales service team get's back to you regarding the issue and tries to settle it.
Sometimes it takes only 2 days because we can arrange a replacement / a new sending on our own. But sometimes we need some 10 days, either to get you a proper response regarding the problem or to provide you with a delay (to get the replacement piece for instance).
For tents for instance, it's often the case that they are delivered without a footprint which is available as a spare part on our website.
In order to make sure, you can check out the french version of our website where everything is described and written for each and every product. The translations for products are done separately in our case, so you can refer to the french website instead, as we are based in France.
We apologise for the response delay and if you found the answer unconvincing but if the footprint is no longer available on our website, we can't provide it to you by any means.
Thanks for your understanding and sorry for the inconveniences this has created for you.
Best regards,
Ekosport
Customer service is very very difficult…
Customer service is very very difficult to contact. It has been a real hassle to solve my issue with a faulty product.
13 June 2022
Unprompted review
Reply from Ekosport
Dear Wessel,
We are sorry to hear that you had difficulties to contact us. The whole Ekosport team did it's best to solve your problem as quick as possible. As we can see the issue has been solved in february. If you have any further questions, do not hesitate to contact us. Kind regards,
Customer Service Ekosport
Miserable staff
Having visited Ekosport in Frontenex three times this season (between early February and today), I have to say that each time I have been there the staff have not been very amenable. As the client I felt like I was a nuisance! They could bearly speak to me, so I will never go back and shop at any Ekosport. Shame, because I had lots of money to spend! Perhaps Ekosport need to look at staff training and in particular good client service which is clearly lacking as you have a 3.8 review rating - not good.
8 April 2022
Unprompted review
Reply from Ekosport
Hello,
Thank you for your message and we are sorry that the reception in our store was not up to your expectations.
Please know that your satisfaction is our priority, the store manager has been alerted by your message and the necessary steps have been taken with the team.
We remain at your disposal for any other request.
Sincerely yours,
Ekosport
Order placed on 11 March
Placed order UK1348557 on 11 March, paid £20 for delivery which should 5-7 working days, still didn't receive the ski boots, only part of the order arrived. Your customer service via email told me to contact Parcel Force and Parcel Force tells me to contact you as the parcel was not delivered to them yet. I paid £56.91 for the custom two days ago!!! and the product is not even shipped from France.. your customer service is a absolute disgrace, your logistic and delivery service is non existent, you are unable to delivery to UK and must clearly stop your business here , typical French arrogance at its worst
I got that “lovely and arrogant” response from Eko sport below who are basically saying “the delivery is not our responsibility” and blaming Brexit for their poor logistic chain. Funny enough, when I spoke with Parcel Force they tried to blame the war in Ukraine for the delays in the delivery this time, it is always “someone’s fault” but not our company responsibility to delivery good to the customer who paid for it.
Dear Eko sport! I buy clothing and accessories continuously from retailers Matchesfashion.com, Net-a-porter.com, Farefetch, MyTheresa.com who are shipping goods from EU and I never ever had to deal with Custom or pay extra duties in Uk or deal with the delivery company, they established a smooth delivery process post Brexit and an excellent example of customer service.
You, Eko Sport, shall be ashamed of yourself and how you treat the customers in UK who pay for your goods is just a joke, the reviews from so many unhappy customer here (over 80 % of UK frustrated and robbed clients) is the best evidence of your actions. You are unable to run this trade with UK or organise the reliable delivery and provide a customer service anymore, so just leave and stop your fraud to customers like me. You are the thieves and I wish from the bottom of my heart you will go bust !
23 March 2022
Unprompted review
Reply from Ekosport
Dear Lyudmyla,
Thank you for taking the time to leave a review.
The delivery delays with La Poste / Parcel Force aren't guaranteed anymore due to Brexit and that is since beginning of 2021. Most of the parcels arrive within the 5 working days but it's not the case for every and each of them.
Your order has been sent in 2 parcels, the first parcel has arrived within the 7 days average delivery delay (parcel with skis, bindings and poles) the second one has not yet arrived though.
As stated via e-mail and because you wish to receive a refund of the missing good (ski boots), please follow the instructions sent by e-mail earlier today.
Regarding the custom duties / costs, please also follow the procedure explained on our website in order to claim back the VAT paid on the parcel you have received: https://www.ekosport.co.uk/cms-delivery-methods-u
Finally, the transport of the goods is not handled by Ekosport but by a transport partner in France, which then exports your parcel to the UK and is processed by Border Force. This is the normal export process since Brexit, which means there is nothing unusual with having some delay, because several entities are needed in order to process your goods.
We regret the fact that this impacts your point of view regarding Ekosport, as this isn't a matter of retailer but of transport.
We thank you for your understanding and we'll let you get back to us via e-mail with the adequate documents,
Best regards,
The Ekosport Customer Service
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