Ekosport Reviews 

My experience with ekosport, and ekosport staff has been very good. I made an order of a ski jacket but due to transaction errors (on my side) the money didn't go to their account (it was stuck in the middle). I've contacted them and they have responded in 3-7 days and put my email in high priority so the problem can be resolved faster. After sending my bank the confirmation email from Ekosport that they haven't gotten the money and denied it , my bank returned the money on my account. I made the order again this time with PayPal , everything went smooth and the ekosport staff were there every step of the way. The tracking of the parcel once it was delivered to DPD (my delivery address was in Slovenia which uses DPD as shipment method) was very easy from my account on ekosport, there was a link to DPD site with shipping number (local and afterwards international).
I ordered it on 19/02/ and it was delivered to my address to 25/02 in perfect form and quality.

What a bad company Ekosport ! Had a lot of problems to try to get money back and still not possible. Lost about 280 euro but if you see other review then I am not alone.

Seems to be that this company is going financial bad.
Really unbelieveable that this is still online.

Have been made 3 orders from this site. 2 was delivered fast and all fine.
If problems then customer service feedback with delay.
3-rd waiting delivery over 2 weeks (parcel tracking stopped 02.02, today 19.02) 16.02 got feedback from DPD that goods not overhanded for shipping, later Ekosport claimed to DPD). Waiting for a solution.

EU0129574

I ordered a pair shoes, the tracking number on my order was not correct and I could not track it with DPD. The order never arrived.

I bought something from ekosport and then I didn’t received nothing and my money was sent,I’ve sent them and email trying to contact them but nobody is responding

Very bad customer service. I bought form them twice, the skis i bought for 500E have a defect and the shop is ignoring me.
If you buy in this shop, you can save a few Euros. But you have no warranty if anything goes wrong. For the service, better buy from a chinese web
---- EDIT----
Thanks Ekosport for your answer
I have an open incidence, number 00050966.

Really bad service! Parcel lost, no communication. Tried to call the helpdesk for 10 times a day, calls are never answered. I sent multiple emails, never get an answer. It's been 10 days since I heard something from them. It's been 30 days since I ordered my parcel.

Starting to think this is a scam and I lost my money. Wouldn't recommend buying something at Ekosport.

BE0559225

UPDATE:
Ik heb gezien dat het artikel ondertussen online terug beschikbaar is (ook aan een lagere prijs). Kunnen jullie aub dit opsturen?

Dustin Pritchard trying to get a response but not having any joy via email, facebook or messenger. This company was perfect before so I ordered christmas gifts.
UK1256846
UK1257378
Can you pleas respond what you are doing.
Updated 11/02/2021
Now had a response, I feel a little sorry for this company. Can you imagine all of the orders that got stopped so I was one of them. Thought if I got in early mid December I would be ok.
Anyway, had my orders yesterday got to say best pair of skis I ever owned.
Money I saved allowed me to buy the full kit. Even if I had to pay a small fee of £12 saving £250 on the ski package (no brainer) .
It was a delay but delighted with the product and service once they found out my problem . Ordered a few times previously deep down knew they would come through in the end after working through could only have been a massive list of fuming people.
Thanks Dustin

I placed an order to Switzerland and was charged Swiss VAT, but the Swiss Post was demanding VAT + Service charges to deliver the package, so I declined the delivery. Now my return is not being processed, and nobody picks up the phone, or answers emails for more than 10 days. I have asked for a refund to my credit card, or a partial refund (minus what the post is demanding) and resend the order, but there is zero communication / support.

UPDATE:
Thank you for getting back to me! The tracking number is: CF208668255FR

You do mention on the site (which I missed the first time) that I pay VAT on the website, and duty fees upon delivery, but Swiss Post asked for VAT + Duty = 52CHF... which means I would be paying double VAT. I am willing to accept delivery with reimbursement of the 52CHF, otherwise a full refund to my credit card would be fine. Thanks!

Order Nu 1256505 - As this seems the best way to communicate - on 20 Jan a refund was to be issued for the item - still nothing in my bank account - can you advise ??

Apologies just checked and it is with my credit card. Thank you for doing that - how confident can we be about future purchases to the UK??

None delivery of order UK1269163

Money taken but delivery hasn't been completed, Ekosport haven't replied to my email asking for details of whether my order will ever be sent.

Ekosport have effectively stolen my money.

Poor customer service! Not responding to the numerous calls and emails that my husband and I have made over the past three weeks to create a returns request. We cannot create an online account in order to return the item, due to issues on Ekosport website. I would not recommend purchasing from Ekosport.

Dear Ekosport, please refund my order UK1234794. It was returned 10th of Dec! You are not responding to emails or phone calls!

Hello Ekosport,
UK order UK1263816 (19 December 2020). Non-shipment due to Brexit / requirement for additional customs clearance charges.

Order cancelled and refund asked for and confirmed by Ekosport Customer Service on 07 January 2021. Ticket number 00041926. Ekosport reply E-mail confirms:

'We confirm you the cancellation of your order and the refund request. This full refund will happen within the 14 legal days from now'.

Now 21 legal days past refund and therefore 7 days over legal requirement. Your customer service lines now cut out immediately upon phoning them - 'all advisors busy'. I have tried many, many times over many, many days.

Ekosport, please refund my money as soon as possible as per your legal duty.

So last week Ekosport had no record of any order in my name following my review. Strangely almost immediately after I had an e mail promising a refund by today. Guess what, no refund. I fully understand the challenges with Brexit but surely money can still be transferred across borders. Once again I shall say an awful, awful company to deal with. Over promise and hugely under deliver. AWFUL EXPERIENCE

Finally received my refund today, thank you Ekosport, however would still advise that some thought is given to how customer service is managed. Like most people I appreciate communication and management of expectations both of which have been sadly lacking in this case

Edit:

Ekosport got back to me promptly, responding by email as well as below and issued me a full refund, as well as offering an apology and explanation for their lack of contact. I would consider buying from them again in the EU, but only as a last resort while buying from the UK given the current customs and delivery issues although that is not unique to Ekosport.

Original Review:

As with previous reviews from UK based customers, I have had a product returned to Ekosport by DPD and have had no information since, despite trying to contact through online forms and over the phone. This shows that as a company they have overstretched and are unable to handle issues that have affected all sellers doing Europe-UK sales. Although I understand that they cannot control government policy, their inability to help customers in deeply concerning especially when compared to other comparable retailers who have managed to implement refunds or arrange delivery weeks ago. I would advise you to think very carefully before ordering from them as this clearly shows that they do not invest enough resource in customer service, which means that the company paymasters clearly do not value customer service.

My current situation is that I ordered a pair of skins on 17th December, which I have not received and have not been offered a refund for.

said that my package will arrive on 31.12.2020. and still havent received my package after month. Customer service is hard to contact and only got answer after contacted them in facebook. Personally wouldnt order from them because i missed my ski trip because of them. (EU0120691)

The order process and delivery were quick. However, the after sales service is extremely poor. I raised a warranty claim at the beginning of January and no one from Ekosport responds to emails or calls back. That’s extremely disappointing.
Order #UK1125049
Correspondence acknowledgement #55767 & 49941

TERRIBLE CUSTOMER SERVICE!
I have been trying to contact Ekosport for the last 4 weeks (by email and phone) with no response. Clearly the company seems to be responding to negative reviews on here rather than via their own email.
The company sent me a blanket email (3 weeks later) saying that the parcel had been returned to them due to border closures and that they were going to issue a refund. AT NO POINT have I requested a refund and have asked multiple times for the package to be resent. Ekosport - can you please confirm that you will resend the parcel (order number UK1262230)?

I’ve ordered skies, poles & bindings from Ekosport beginning of December. I haven’t had my order. I’ve tried calling many times but can’t get through, I’ve emailed the company +5 times but have had no response. I’m getting very worried, what do I do?