Horrible shipping experience.
I’ve had 2 orders that never shipped despite their shipping info saying they send out packages 2 days from date purchased. First order waited 2 weeks for it to ship and it got left at “Label created. Waiting to receive the package” I then cancelled for I had picked up alternative products elsewhere since it never shipped. I then decided to order some clothes hoping to not run into same issue but nope it was worse. Waited 3 weeks and was left at the same update. Asked for info and asked for a reshipment and was told it would be rushed out. It’s now been more than a week and still has the same update. I asked them what had happened they said “due to a recent sale things are delayed” despite now have been waiting more than a month for the order at this point. I’ve requested for the order to be cancelled for a refund for at this point I no longer want the product. Now seems like I’m being ghosted or I hope maybe somehow it actually gets shipped. In full honesty I wish it got lost in shipping cause I don’t want to dislike the brand but having multiple instances of this happening within the same year is just inexcusable.