eir Reviews 3,344

After many years with them, left for a competitor 2 years ago. They have not improved. A car crashed into the pole close to my home 5 days ago and knocked the phone lines and high fibre box onto the ground. Everyone in area lost their Internet. 5 days later, nobody has arrived to fix the wires, despite many reports. Box and wires still on the ground.

A poor service. Not reliable for two way video calls or long meetings (for work). Less of an issue for Streamers because of the caching in the streamer apps. I've had multiple issues of loss of service (due to telephone line issues, or other technical issues: I've never received an explanation for outages OR any compensation for loss of the service for several days in some cases). I would not recommend Eir. My service was the standard eur37 per month pacakge.

they stole 2116 out my account in 2023 they take your bank details abuse your account i was with them for years they no loyalty tell you your getting a good deal then keep charging you extra my bill ended up 150 stay well clear frauds wouldnt be in it

Broadband support very poor and very hostile to deal with , despite a known exchange outage causing our broadband service to be down they tried to tell me it was out router or firewall causing the problem.

They need to send these people on a customer service course as at no point did I feel like I was a customer.

The worse network I ever dealt with. I ordered a sim online to move. Sent me a replacement SIM card instead. Tried to call 1901 entered the number of the replacement sim, said it’s prepay so I need to call 1747 but since it’s not activated I have to use my original sim that I was supposed to move but since it’s not move 1747 takes me to Vodafone Tobi. Went to the physical store explained what happened and they’re as useless as their chat bot.

possibly one of the worlds top 5 most disgusting companies to deal with. dishonest, inept, rude, incompetent and that's on a good day. i have been an Eir customer for years and the only reason i have not changes is that they are the least terrible of a very bad lot. they made a hames of a simple landline/broadband home move from no 10 to number 6. that took a month, and needed me to cancel one account and restart anew with a new number. made a pigs ear of my own mobile number switch. charged me an arm and a leg for service in the states that i didn't even get. apparently once you turn on your phone an app can use 50 euro of data without you knowing.
cut me off whilst i was disputing a mistake on my bill. 21 requests for a supervisor call back unfulfilled. in total i have eventually been given approximately 800 euros recompense from this buffoon ridden company ..
possibly worse that Ryanair and sky tv

Terrible customer service! Had two appointments cancelled by EIR the morning of the appointments with a resolution of an appointment in 3/4 weeks. I lodged a formal complaint and never heard from them. Extremely dissatisfied. Awaiting broadband from them for greater than 3 months. Would not recommended. Better and more reliable services out there.

They convinced me to make the move to fibre but I used to get better speeds before on wireless.
They day they installed I got the magic 1Gb but now I'm lucky to get 2 or 3 Mb and often it just stops working.
It almost seems that they make it look good initially and then reduce the service. I would definitely recommend never switching to them. I'm stuck in a 2 year contract but will be counting the days to getting away from them.
How their CEO Oliver Loomes can sleep at night I don't know.

Horrible experience with EIR. I moved from Vodaphone for a change, now running back. I payed nearly as much in late fees / charges then my actual phone bill.

Tiring to pay the bill was stressful, dealing with Eir is stressful altogethere AVOID!!!

Ignorant customer service staff

I am currently abroad and this experience has been nothing short of infuriating.

I had to purchase a new device, which only supports eSIM. I requested an eSIM from eir, expecting a digital solution — which is, after all, the entire purpose of an eSIM.

Instead, I was informed that I must physically attend a store in Ireland to activate it.

What is the point of an eSIM if it requires physical presence?

As a result of this completely illogical process:
• My physical SIM has been cancelled
• I am now locked out of my own phone number
• I cannot receive SMS verification codes
• I cannot access banking, accounts, or services tied to my number
• I cannot even port my number to another provider

You have effectively cut me off from my own identity, while I am abroad, because of a process that fails to meet even the most basic expectations of a modern telecom provider.

This is not a minor inconvenience.
This is severely disruptive and entirely avoidable.

Your inability to provide basic remote eSIM activation in 2026 is astonishing.
This has caused unnecessary stress, wasted time, and serious complications while I am travelling.

This is, without exaggeration, the worst network experience I have ever had.

I expect this to be resolved immediately but the customer service tell me a need to ring 1901... WITHOUT A SIM! HOW?

Absolutely unacceptable

The worst company in Ireland ever!!!!! No customer service, unhelpful and some of them rude agents. Nobody cares to fix the issues. 13 days with no internet they said 3 days for the technician to come. Technician came after a week the issue is not solved still no internet. They replaced our router again and still no internet I called them back today and the answer was to reassign a technician to come and the wait again is 3days and most likely it's going to be a week again. Never again with this company even if they are giving me service for free. They don't even worth the one star.

The worst company I have ever dealt with. It is difficult to overstate how unnecessarily complicated they make even the simplest issues. Their internet service is poor, their customer support is ineffective, and their contractual practices appear designed to trap customers in unfair and unethical agreements. Overall, a deeply frustrating experience.

Stay well clear of this company, atrocious customer service and attitude while their subsidiary Open Eir are grossly inefficient. I was going to write to
Com Reg and Eir CEO Oliver Loomes but I do not wish to waste any more of my time with this miserable outfit.Had I been able I would not have given a star but minus 10 on scale of 0 to 10.

Joke technical team, booked in an install date 3 weeks in advance, took day off work, nobody came within the 8 hour window. Then had the cheek to text me giving me another date the following week.
Absolute joke of a company,

Do not deal with this company. I signed up in September and have waited to be connected since then( now 5 months!). Without asking, they recently cancelled my order.
Thank goodness, as it turns out. They have still been billing me for the SIM , for 5 months, despite it not being activâted.
I has taken me the entire day to get to speak to anyone. One of the customer service agents was extremely rude and refused to get her manager.
They are almost impossible to get in touch with. So, I am going to stay with Vodafone, because at least you can contact them if there’s a problem.

Please do not go with eir, they will try to scam you. My parents changed to Vodafone after the contract ended with eir as my mum didn’t like how much they were charging. Eir decided to renew her contract without her knowledge and sent out a bill. She rang them up and asked why did they renew her contract without her permission and knowledge and bill her when the contract had expired and she told them beforehand that they were changing companies. They said that they were going to terminate my mums phone number even though she had since o2 was in Ireland before o2 left Ireland. Eir is still sending bills out and sent her today at 21/01/2026 10:30 a text message saying that they will be terminating the contract due to non payment and to ring an 1800 number to sort it out, she tried contacting them on that number and another number but both hung up on her after putting her number in the keyboard, I tried calling them on my number but they hung up on me too as soon as I typed in the account number. They also send her an email around the same time and said that seeing that she didn’t pay, they have contacted dept collectors and this could have impacted on her credit score. She said she’s going to ignore it after seeing that she couldn’t reply to the email. I tried asking her if she wanted to consult a lawyer about this to see if there’s a case or get some information about it and she unfortunately said no

Horrendous customer service. Broadband rate sneekily doubled without clear advancxe advice. I initially had an of issue paying for 1gb E-fibre and only getting a fraction of a percentage of 1GB. Faulty cable / Modum was the issue but it was like moving mountains to get to the issue resolved. Trying to get a technician out was a BIG no-no with Eir. Following on from my pleading to Eir I managed to get a new cutomer service rep. Then slowly things began to improve a little. When I got onto Comreg out of sheer desperation only then Eir moved to resolve my issue

EIR WIFI IS THE ABSOLUTE WORST... IT WOULD BE A JOKE IF IT WAS FUNNY JAS TO JUST HOW BAD THEY ARE. IT IS BORDERLINE CRIMINAL THAT THEY CHARGE HARD-EARNED MONEY FOR WHAT THEY DON'T PROVIDE PROPERLY

Worst customer service I have ever come across in my life. Long wait times and when you speak to people they are not well trained in dealing with the matter. I raised a complaint and the complaints officer mumbled at me and hung up the phone. So many sneaky sections in their contracts, for example you have to return their modems in person to their shop, no postal returns or they charge you €59.99. My advice, stay clear