I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more
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EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more
Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more
Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more
Company details
Written by the company
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Contact info
3102 KASHIWA ST, 90505, Torrance, United States
- 310-533-5150
- support@eio.com
- eio.com
3.3
Average
720 reviews
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Hasn’t replied to negative reviews
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EIO Has Integrity
I had a problem with my order in that the PayPal receipt was different from what I thought I should have paid. I contacted customer service and got a rude person. EIO contacted me with numerous E-Mails and even by phone to apologies for the conduct of that person. They bent over backwards to correct the situation.
25 November 2022
Reply from EIO
We record all calls for training purposes and when we listened to this call, this is not what happened. ***UPDATE - Despite what was added in the updated review by the customer, this is NOT what happened. I pulled the recorded call and listened to it, our agent was very professional and apologized for the issue but politely informed the customer that because the order was already shipped we were not able to change the price per the email that announced the sale, which had stated the code must be entered PRIOR to completing checkout. **
Our customer service agent was polite and advised the customer that unfortunately, per the email the customer got the 15% discount information from the discount code had to be entered BEFORE completing checkout. We apologized to the customer and advised that unfortunately per the email where the promo was advertised, the discount was not able to be applied retroactively. Unfortunately, also, the customer's order had already shipped and so we were not able to cancel the order and have him place it again.
I got the correct gauge
I got the correct gauge, length and color of the wire I ordered promptly
7 November 2022
Company did very well by my standards
8 November 2022
MG Chemicals 801b-125G Super Contact Cleaner with PPE
A pal recommended I get MG Chemicals 801b-125G Super Contact Cleaner with PPE. It's the best I've used and EIO.com had the best price and got it to me right away. I don't usually quote Arnold, but I'll be back, for sure.
4 November 2022
Super fast shipping
Everything I've ordered has been in stock and arrives super fast. Good job EIO
7 November 2022
Packing Job
When you order quantities, the packing job was not good. Even though each individual item was placed in their own little bubble bag, the bags were not taped and the items were falling out. The items were placed in a box and the ones that came out of their bubble bags had to be put back in. Since we bought so many, it will take time to test them and hopefully none were damaged due to shipping.
31 October 2022
Reply from EIO
I apologize that happened, I will let our packing team know!
Sent wrong item claiming it was a…
Sent wrong item claiming it was a suitable replacement without any notification. Original item is still on the website as available.
31 October 2022
Reply from EIO
We reached out to the customer to resolve the issue. We did help the customer understand the issue however he has not revised the review.
I cannot say enough good things about…
I cannot say enough good things about this company! They worked with me to get items which were difficult to receive and got them to me in time for surprise my Father for his birthday. I found the contacts at EIO extremely helpful and will definitely purchase from again.
6 August 2022
Unprompted review
good price and on time
30 September 2022
EIO took some time to get back to me…
EIO took some time to get back to me after my order to tell me that it would take several weeks before they could send me my order. They offered to cancel the order or send it at a much later date. The order was placed on 9/6 and received today, 10/7. They have access to the stuff, but it sure takes a long time to get it.
8 October 2022
Reply from EIO
The claim that we "took some time to get back to me after my order" is completely false. In less than 24 hours of his order being placed, we reached out to the customer to inform him that his order was on backorder and should be available within a few weeks. He was fine with that.
I am not sure how proactively reaching out in less than 24 hours is "some time" but this feedback makes no sense.
Everything went smooth
Everything went smooth. Prefer ordering direct from supplier than from Amazon. And it was free shipping.
4 October 2022
I recently purchased a Knipex Plier…
I recently purchased a Knipex Plier Wrench through EIO. This was my first purchase experience with EIO, and I was pleased with their online user experience, their pricing, and their timely shipping of the product. I will definitely consider EIO again when future purchases are needed.
27 September 2022
Quality products and reasonable prices.
18 September 2022
Product was what was expected
9 September 2022
I had no problem with the purchase
I had no problem with the purchase. The order was filled and shipped promptly.
1 September 2022
Was not happy about the online…
Was not happy about the online instructions will call to have them emailed to me I should not have to download instructions and print them
23 August 2022
Great knee brace!
9 August 2022
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