Einhell UK Reviews 1,389

10/10 , here in the UK, Einhell have the best aftersales service across all of their competitors. Great tools too! Highly recommend.

they had a part for my circular saw which was from 2009 , It not often you can get a part for things that old ,most of the time they are up graded to newer models. any top marks and thank you and yourpacking services ,the part arrived today and is installed in my saw, I just might get some work done tomorrow if I am in the mood, ps it works just great. thank you again.

Emily at customer services was very helpful and got my missing parts delivered to me super quick. Thank you Emily.

Very prompt reply to a question about spare parts. Then further information when I could not access an ID number as it had worn off. Excellent service.

Very fast response to my query even on a Sunday afternoon!

Faulty Strimmer issue resolved promptly. E-mailed customer services (Emily) who were prepared to replace the whole unit under the terms of the extended guarantee that I had but on further diagnosis a replacement part proved sufficient. That part arrive within two working days and did the trick. Very pleased with the level of service Emily provided. This is what I call exceptional customer service. These days you can't say that too often,

Communicates promptly extremely helpful and resolved my issues within a couple of days. New parts are perfect and just as desired

Although i was only after a small part from a 10 year old mitre saw, the spares technician Emily was more than helpful trying to source the part I had broken, even contacting your operation in Germany to see if they could help!
10 out of 10 a credit to your company

Big shout out to Emily at customer service. Ordered a saw online from a third party supplier, arrived with a broken UK plug adapter, plastic earth pin snapped off. Customer serve at einhell fantastic, Emily thought she had what I needed in stock, ten mins away from royal mail collection so she sent it immediately with them to save any delays. Told if it was wrong one to get back in touch. Arrived a day later. Correct part. Thank you to Emily and einhell..

Couldn’t find anyone who stocked my part until came across phone no which put me in touch with Candice, who patiently talked me through my order telling me how to navigate the website . Item arrived promptly well packaged and was perfect fit. Many thanks Anne

My parents thought there was a fault with a lawnmower that my brother had bought and assembled for them. I contacted the customer service department and initially spoke to Candice and later corresponded with Emily by email. Both were helpful and friendly and resolved our issue in a professional manner despite the lawnmower being out of warranty. Excellent customer service. Thank you.

Omg why use Evri ?
If I had know would never have ordered from you. I will have to play hunt the parcel yet again !!! It's not my job to look for a parcel I have payed for??? Every single time they send fake photos to say parcel delivered it's not my house not even your parcel ! Do not use these idiots if you value your customers I will never ever buy anything of yours Again.

I ordered my lawnmower from Amazon and unfortunately 2 small clips were missing. I contacted Einhell customer service and everything was sorted out for me within 24 hours, at no cost to me.
They acted promptly and efficiently. I’m very impressed with the service!

Having to contact the company they could not have been better. So helpful with quick repsonses & proffesional all the way,
would highly reccomend this company,

Absolutely incredible service from Einhell Service Team. I raised a service request for my old saw. Within 48hours it was collected by DPD. Less than a week later I have a brand new replacement!
I was thrilled to receive a new tool considering how old the broken one was! I will definitely be purchasing more tools with service like this! Thank you!!

I was struggling a bit to understand why, when registering my product, it was showing as 'for kit' at the end of the product description. I was registering an SDS hammer drill.

After a few emails with Emily, who kindly registered the product on my behalf, it was pointed out to me that the 'for kit' was because the drill came with a case, which makes it a kit.

I found Emily very friendly, helpful, courteous and polite. She was a great help and provided exceptional support.

All this was sorted within one day.

I would give 6stars if I could. The customer service, by Candice, was a true credit to her company

I looked at a number of battery hedge trimmers and decided on the Einhell GC- CH 1855/1 Li kit. The key features were metal gear case , blade pitch 3 year warranty and a universal battery pack with spare batteries readily available at a sensible price, I purchased it through Amazon and used it as soon as I had charged the battery to cut the hedge and bushes around the perimeter of my garden. It did an excellent job easy to use and cut through some seriously thick (16mm) stems. Batter duration was fine and I am very happy with my selection.

To start, my lawnmower is great, it does a very good job with my medium size garden. Unfortunately, I lost the safety Key, which fits above the battery. I contacted Einhell UK, to ask if I could get a replacement, not only did they give me a quick reply, they have posted a replacement. They have been in contact with me the whole time. Shout out to Emily who has been great. I highly recommend this company, fantastic customer service. Thank you.

My nearly new lawn mower developed problems so I telephoned Einhell for a local dealer, they do not have dealers so the unit had to be returned to Einhell, Emily who helped me was excellent and sent me a box with which to return the offending Mower, DPD collected and within 3 days I received an E-mail to say that the mower would be replaced with a new one, which arrived again by DPD a couple of days later. It was a bit of a nuisance having to return the whole mower and accessories, but Emily proved to be a great help. All good now and the new mower working perfectly.