eharmony Canada Reviews 252

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website well-organized and easy to navigate, even for newcomers, appreciating the ability to create extensive profiles and the thoughtful matching algorithm. Many users also commend the professional service and the secure environment for communication. However, some people were dissatisfied with the subscription model, finding the prices astronomical and reporting unauthorized charges or difficulties with automatic renewals. There are also concerns about the low number of active members, the prevalence of fake profiles or bots, and the lack of photo verification, which makes it challenging to find genuine connections.

What people talk about most

User experience

People report ambiguous experiences with user experience. Some reviewers found the platform easy to sign up... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the site easy to navigate and... See more

Subscription

Reviewers express significant dissatisfaction with the subscription process. Customers report being locked... See more

Price

Consumers express significant dissatisfaction with the pricing, often describing it as very expensive and a... See more

Service

Customers had ambiguous experiences with service. While some reviewers found the service professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

252 reviews

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Rated 4 out of 5 stars

The eHarmony App is very well designed and overall I recommend this app.

The eHarmony App is very well designed to guide you on your search for the special someone in your life. The ability to be able to see how a certain profile matches yours is of great help in your decision which way to go. I also like that there are no annoying pop ups that come not related to the type of person you are looking for, which I have seen on other dating apps. The only reason why I did not give a 5 star rating, is because when I used it on my laptop, the chatting part of this app at times would just freeze, after I finish writing my chat reply which is frustrating. But it always worked fine on my phone or tablet. Overall I recommend this app!!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

this dating site has too man scammers…

this dating site has too man scammers and fake profiles and bots and not enough verification process to verifed to make sure the person is true and genuine. and the dating site is way to expensive and does not let you cancel with out paying the rest of your membership and no video chat option and to contact customer service you need to email them and they take 3 days to respond to your email. i did join in 2025 and not enough genuine members on here just a cash grab

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I started with a strong vision and…

I started with a strong vision and achieved initial success, but faced a setback that led to failure. Instead of giving up, I used the lessons from my mistakes to fuel my determination, and eventually, I rose again, stronger and more focused than before.

Let me know if you'd like any changes!

28 March 2024
Unprompted review
Rated 1 out of 5 stars

My 3rd attempt and do not recommend

This is my 3rd try with eharmony and I have continued to have very negative experiences. The company Will not refund membership fee's and they fail to meet their promises. My first membership was when they first opened in Canada. I only received USA members. The second time was 5 years ago, I didn't get a lot of satisfactory matches and most of them didn't even have memberships. I gave them this last try due to friends encouragement as they met their significant others. Once again, I am matched with many men, most don't have pictures and they are not paid members. It's a waste of money and I haven't met anyone off this site. I strongly suggest that you DO NOT purchase a membership. I gave them 3 fair tries and I have consistently been disappointed and feel like I got screwed over.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

My latest experience with E-H has been…

My latest experience with E-H has been very good.
I am pretty sure I've found a partner, my last soulmate.
In 2019, I lost a soulmate from E-H, had several try outs,but none stuck. In 2022, I suffered a Pfizer vaccine stroke & thought I wouldn't be able to find anyone because after rehab, I walk with a cane & don't drive on public roads. However, thanx to E-H, that has all changed. Thank you so much. Hugh Baird

6 March 2025
Unprompted review
Rated 1 out of 5 stars

I wanted to join and sent 3 emails re…

I wanted to join and sent 3 emails re membership questions without reply.Sadly eharmony help section that stated they will reply within 24 hrs us a lie. Think they just care about making money. In addition to few , presumably crooks, been blocked while waiting patiently for their so-called customer service to respond. Had deleted my pictures & profile and sure hope my pictures will truly be deleted. Not a trusted company!:(

10 February 2025
Unprompted review
Rated 5 out of 5 stars

The administrational work E-Harmony…

The administrational work E-Harmony continues to endeavor in. What I mean is that there is no more of a deceptive crooked place than that on line and then on top of that when it comes to the matters of the heart like it does with a dating ap. So the onslaught of fake accounts will continue to always come, and using the highest methods of weeding these out, as far as I can tell, E-Harmony administration is very studious in.

6 February 2025
Unprompted review
Rated 2 out of 5 stars

Eharmony is a cash grab!

Eharmony does not actually care about their customers, they are more concerned with lining their pockets with your money. Their formula is to prey on the hopes of hopeful singles and then rope them into a lengthy and expensive contract. Subscriptions can not be bought on a per month or trial basis. You must purchase a 6, 12 or 24 month subscription to their website. Upon signing up, you are automatically enrolled into their automated subscription renewal service. This will automatically bill your credit card upon the completion of your initial subscription, without your authorization! You can not cancel your subscription at any time, and Eharmony has a zero refunds policy hidden in their fine print! You would think that a company that claims to have an interest in your personal happiness, would in fact allow you to cancel your subscription, if you do in fact happen to meet a match and find happiness on their website. Why pay hundreds of dollars for a dating/messaging website when you can join somewhere else for free??? Eharmony is a cash grab!

24 January 2025
Unprompted review

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