Item is fine, but communication was below par. Item was shipped to store, I emailed EGR 2 weeks later when I had no notification of shipping to Fourbies and had a reply that it was delivered... See more
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The overall service was excellent. The ordering was easy and clear to follow and the communication was great and delivery was quicker than expected. I purchased a mudguard flare kit in meteor grey for... See more
Company replied
Needed A key for canopy that was not available any where else. Web site was easy to find the correct key. Ordering was easy and keys arrived in reasonable time. Keys fully functional no issues.
Company replied
After all this I ask for shipping label for a full refund and they answer with my missing parts are coming my way just to find out they send me some parts, not all of them, Egr read this reviews ..... See more
Company details
Written by the company
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Contact info
84 Evans Road, 4107, Salisbury, Australia
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3.5
Average
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and friendly…
Good communication and friendly pleasure to deal with.
19 September 2023
Reply from EGR Auto
Thank you for the great review Matt!
Quick delivery time and easy to install
12 September 2023
Reply from EGR Auto
Thank you for your review Darren!
1st time customer. 10/10
Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.
25 September 2023
Reply from EGR Auto
Thank you for the fantastic review Matt. We hope that you enjoy your new EGR products!
Very easy to get online and order
Very easy to get online and order the keys that we needed. It arrived the next day.
19 September 2023
Reply from EGR Auto
Thank you for the great review Eamonn! Glad we could help you gain those spare keys.
Super easy online ordering and payment…
Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!
18 September 2023
Reply from EGR Auto
We're glad you had a great experience Andy! We will forward your words onto our customer service team. Thanks!
Reply from EGR Auto
Thank you for the fantastic review Philip. We hope you enjoy your EGR products long into the future.
Went beyond normal service to have my…
Went beyond normal service to have my purchase delivered...
As my delivery point is out of the ordinary...
14 September 2023
Reply from EGR Auto
Thank you for the great review Darren. We hope that you enjoy your new product!
Canopy vent
Delivery was very fast.
Clear concise installation instructions made it easy to fit.
12 September 2023
Reply from EGR Auto
Thank you for the fantastic review Rob. Enjoy your new Canopy Vent!
I need someone to contact me from EGR…
I need someone to contact me from EGR to discuss a major issue please
8 August 2023
Reply from EGR Auto
Hi Norm, we have received your message this morning outside of working hours. Our customer service team will be in contact as soon as possible.
Reply from EGR Auto
Thank you for the review Lorne! We love our repeat customers and it's great to have you back. We hope to see you again in the near future.
Reply from EGR Auto
Thank you for the great review Stephen! We hope that you enjoy your new product.
No hesitation in dealing with again!
EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again
6 September 2023
Reply from EGR Auto
Thank you for the positive review Vince. We are glad we were able to support you gaining a new set of canopy keys. We hope to hear from you for any other queries in future.
service
Our parts arrived very quickly and we exactly as ordered. Excellent service from this company
31 August 2023
Reply from EGR Auto
Thank you for the great review Jenny. Enjoy your new product!
No drill install
No drill install, best design I’ve found so far and suits my EGR hard lid, Quick delivery. I’ve tried other cheaper options with no luck.
4 September 2023
Reply from EGR Auto
Thank you for the great review Scott!
Terrible
Terrible. EGR premium canopy purchased for 2019 Ranger. Rear window has never closed properly and looks ajar. Rear window as it doesn’t close properly won’t lock after approximately 1 year of ownership. After complaining to TJM who provided and installed it, they couldn’t really fix the issue and assured me it was standard. After no response from EGR I accepted a dud and hated my canopy.
I received a complete new canopy from EGR just before I reached 2 years of ownership as the rear left corner developed a crack.
The new canopy had the exact same fittting issues as the first. Poor rear window fitting, operation and after 1 year doesn’t lock.
Very poor quality.
29 September 2023
Unprompted review
Reply from EGR Auto
Thanks for the great review Zane!
PLEASE RESPOND
Hi there
I sent an inquiry but haven't has a response!!
I would like to know if I can remove the fog lamps from the EGR bullbar for my 2019 Mitsubishi Triton (MR) and replace them with driving lights?
Thanks for your prompt reply.
9 August 2023
Reply from EGR Auto
Hi Anthony, sorry to hear. But the product you are referring to is a Mitsubishi product - we produce for Mitsubishi but it is their part number. You will need to contact them for that direction. Thanks Anthony and sorry for the delay.
Good service and quality product
19 August 2023
Reply from EGR Auto
Thanks for the review Ronald. We're glad you enjoyed our service and product.
Review
quality is awesome customer service was very good when i enquired about delivery dates. Just took almost a month to arrive was my only concern.
6 August 2023
Reply from EGR Auto
Thank you for the positive review Devan. We apologise for the delay with your order due to some part unavailabilities. We're glad you're enjoying our product!
Very tough, very well made.
I was hesitant at first due to the price, however once I installed the HD roof rack system I couldn't be happier and am glad I didn't go the cheaper option.
12 August 2023
Reply from EGR Auto
Thank you for your fantastic review Steven. Enjoy your roof rack!
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