Eglobal Reviews 65

I have lost 220 Euro.
They never delivered the product. I waited one month and half. I opened a dispute in Paypal but I was late in answering Paypal and I have lost my money.
DO NOT BUY FROM THEM !!

**DO NOT BUY FROM THIS SITE**
I ordered a phone on December 1st. Today is January 14th and I still haven't received it. In spite of numerous emails about the issue i haven't received an answer or a solution to my problem. That's 200€ gone. Don't be tempted by the low prices. Don't buy from them.

Do NOT buy from them.

I just had ordered from Eglobal without doing a thorough check of this company, only to find that :
- once ordered, I was unable to cancel, even though tried to cancel within hours of ordering, after having found out from an email of them, that even though their goods are 'new and genuine' they don't have a manufacturing warranty.
- I continued to send several messages to them daily, without any success of cancelling the order
- unfortunately while checking deeper into the company, it appears there are many negative reviews about them, even though not direct on Eglobal's website nor any direct mention [ of course].
- on top of that I found out, that their products are grey market, hence no warranty them making their products out as being cheaper than able to buy locally, however considering they aren't the 'real deal' they actually work out much more expensive
- it appears also, after digging deeper, that their will be import charges from their goods, which isn't straight forwards mentioned.

I just wanted to cancel the order, however even though of the various messages via website and email, they ignored me wishing to cancel - there is NO direct way of cancelling the order.

So, be aware- what they make out and advertise as their products being much cheaper, aren't actually.

Ordered an item which was "in stock". 1 month passed - nothing sent. I wrote them 2 weeks after order, they said "sorry, out of stock. we will give you 2 eur gutschein (for 130 eur product!!!). Now another 3 weeks passed- they do not reply to my requests. no item. no refund. I opened a claim in paypal - no reply there either. I escalated my claim in paypal. They will deal with this nonsense of a company. I am glad I paid with paypal.
Stay away from it

I implore all potential customers of eglobalcentral (UK, EU and US) to read the reviews before purchasing! The reviews do not lie – check out the number of 1-stars!! They have a consistently awful customer service which is an absolutely horrific experience. Once you have passed the purchase stage where you hand over the money, don’t expect any level of service and if you ever need to claim on their worthless warranty…give up!

We purchased a Bluetooth speaker for my brother’s birthday. It stopped working after just 7 months. For those who want the short version, we now have paid our money, have no speaker, eglobal central are refusing a manufactures warranty replacement OR a refund, so we have contacted our credit card company to pursue eglobal on our behalf (lucky we used a credit card company!)

For those who want the longer version, after it stopped working we were asked to make a video testing the speaker to prove it didn’t work. We were then asked to return the speaker (at our postage costs)…….4-5 weeks later after much chasing we were told the speaker was indeed faulty and would need to be repaired………a further 4-5 weeks later (again after much chasing) we were told it could not be repaired. We were offered a “re-conditioned” alternative model that was inferior. After searching the internet it was clear the reason they were offering this alternative model was because it had a major design flaw; it had reviews all over the web stating it did not work after relatively short periods, so eglobal we palming off their surplus junk stock to us. They also informed us there would be no additional warranty would be provided.

We declined the replacement given we were still within the 12 month manufacturer’s warranty, we asked for a replacement or a refund. I figured there is no reason why eglobal could not just get a replacement from the manufacturer so should not be a problem. This was also refused……. I ask myself why they did not do this ………and conclude it is highly likely the speaker we originally purchased was already a re-conditioned when we bought it (mis-sold!) and therefore the manufacturer’s warranty was void.

I genuinely suspect this company is buying up all defective stock, repairing it and then selling it on to consumers knowing these are sub-standard parts.

So now the company have refused to give us a refund or a replacement, even though fault is within the manufacturer’s warranty period. They have our money, we have no speaker, and have had months of aggravation. The customer service is all done by email and there is no way of contacting them by phone to express this dissatisfaction.

Despite this company having an .co.uk address, it is based in hong-kong therefore does not follow UK consumer protection laws. I notice that it also has .eu and .com addresses so this company is clearly global and I would be wary of assuming the honour consumer rights in these countries either.

Having bought a smart watch from EGlobal Central because it was slightly cheaper than elsewhere, I was not put off by the week it took to reach me.
However when the straps on the watch broke about a month later (a known fault in older versions of the product), EGlobal refused to replace the straps. I found it particularly poor that they denied the request immediately without even looking into the matter or accepting return of the item to assess it. Instead they took a long time to respond to any communication and each time rejected the claim and said it was my problem.

Moral of the story is that they may be cheap but you've got to hope that nothing happens to your product as it is more than likely that they will not honour the warranty

Goods ordered to be delivered 5-10 business days, 5 days later informed of package tracking.
No tracking of package, package was never received by shipper (DPD)
10 Business days later, the non shipment queried with customer service.
2 days later, informed that the issue was with the shipper (DPD)
2 days later, informed that, in fact the goods are in customs and will be another 3-5 weeks extra.
Order to be cancelled and Company want 3-5 weeks to return money which they illegally took from my credit card when they didn't ship the goods.

Stay away, typical import market distributors holding on to your money for as long as possible if to return it at all.

* update
10 weeks after order money was returned by Credit Company only. Eglobal still refuse to return money and close support calls.

Terrible company.