Egertons Recovery  Reviews 

194
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professional demeanor. Many people appreciate the quick response times and efficient delivery service, often noting that technicians arrived sooner than expected and kept them informed throughout the process. Reviewers frequently mention that the staff went above and beyond to resolve issues, making stressful situations much easier to handle. However, some customers also noted a single instance where staff were perceived as unhelpful and unresponsive, leading to a frustrating experience.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick response times and efficient... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Response time

Consumers generally find response times to be positive, with many reporting prompt and speedy service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied

Rated 5 out of 5 stars

Egertons Tredegar - Wayne and Dean. We’re so kind, helpful, thoughtful and helpful towards me when I collected my belongings from my car. Which was written off by my insurance company after my rec... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

21/6/26 broke down at Brampton Brilliant service, normal wait time, was informed how long with up dates to pick up our campervan, no hassle, driver just got on with it after everything was safe, lo... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(194)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Completely dead battery

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. Contact undertook to phone GF to clarify which he obviously did so technician was able to get to work straightaway. He was very thouroughly in trying to establish why battery so low and stayed long enough to recharge it.

29 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Vincent, thankyou for your feedback.

Rated 5 out of 5 stars

I had an outstanding experience with...

I had an outstanding experience with Egertons Recovery when my car broke down in Longtown near Carlisle. Their driver arrived in less than 20 minutes, demonstrating remarkable professionalism and efficiency. The driver quickly identified the issue as a battery problem, got my car running again, and even followed me to the garage to ensure I arrived safely. The service was exceptional, and the driver’s dedication and care were truly impressive. I cannot praise Egertons Recovery enough—five stars for their top-notch service!

26 July 2025
Unprompted review
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Reply from Egertons Recovery

Hello, thankyou for the great review you have left we are pleased to have got your vehicle back up and running :)

Rated 5 out of 5 stars

Absolutely fantastic, speedy pick up.

Absolutely fantastic service. Prompt and speedy, polite and professional. Couldn't have been more made up with the service from these guys. After being stranded on the m56 I had constant welfare checks and updates of the drivers progress in reaching me. Very reassuring considering the motorways when stranded are not the greatest of places to be. Was dropped off at home and the driver who collected me and the car couldn't have been more helpful. Truly a great job from egertons.

24 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Stuart, this is very pleasing to read, thankyou for taking time to leave us a review.

Rated 4 out of 5 stars

Fast service

The technician helped my car out of a very tricky situation however, his breakdown vehicle was not equipped with a functioning jack (I mean, c’mon!!?!?) or anything to tie things with ie. Cables…. Is that cut backs ?

23 July 2025
Unprompted review
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Reply from Egertons Recovery

Hello, we will be immediately looking into this, please may you provide additional information so we can track which vehicle this relates to. There are no cut backs, in fact quite the opposite so we will soon rectify this. Thankyou for your review.

Rated 5 out of 5 stars

Great experience

Great experience, had flat tyre on side of motorway and needed to have it replaced. Used through green flag and they explained they may be able to repair at side of road or tow us to place of safety. Arrived within an hour and replaced tyre at side of the road no problems.

21 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Andy, thanks for your feedback we are happy to have assisted you and got you back on the road. Thankyou

Rated 5 out of 5 stars

Very well informed

Brilliant service only had to wait for 20 minutes for him to arrive and was sorted out in about 10 minutes
Thank you

21 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Raymond, great to hear, thankyou.

Rated 5 out of 5 stars

Turned a really annoying situation

Turned a really annoying situation, finding ourselves stranded at the side of the motorway with a totally trashed tyre on the boat trailer, to a great experience. Good comms, very quick arrival and a very pleasant and helpful technician. Thank you

20 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Tim, thankyou for your feedback we are happy to have assisted :)

Rated 5 out of 5 stars

Excellent service

Excellent service between green flag and edgertons. Excellent communication picked up 30 minutes after initial call. Excellent technician

19 July 2025
Unprompted review
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Reply from Egertons Recovery

Thankyou Valerie :) we appreciate your feedback.

Rated 5 out of 5 stars

Arrived before time

Arrived before time - diagnosed fault and able to drive home with assistance- friendly , knowledgeable and helpful

13 July 2025
Unprompted review
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Reply from Egertons Recovery

Thanks for your review!

Rated 5 out of 5 stars

Broke down this morning (Saturday 12…

Broke down this morning (Saturday 12 July) in Bury, first to come out was from Thomas’s from Bolton, shocking, waste of time, no idea what he was doing, thankfully, we managed to get Egertons, completely different, Andy,who was extremely professional got us on his vehicle, delivered us to Middlewich, we can’t speak highly enough of their head office service, keeping us informed of call out times, but Andy was the stand out for us of their company, I hope no-one breaks down, but, if your fortunate enough to get Andy, you’re going to be ok👍👌🔜💎

12 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Gerard, I will pass on your comments to the team at head office, in addition we will let Andy know you left a review on his service. we are pleased to hear we were able to solve your issue. thanks :)

Rated 5 out of 5 stars

Great service between Greenflag and…

Great service between Greenflag and Egertons; whole issue sorted within an hour and a half of the call to Greenflag (kudos to Egertons, this was at rush hour!) Friendly and professional service all round; even the van looked smart 🙂

8 July 2025
Unprompted review
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Reply from Egertons Recovery

Brilliant to see we had you back up and running quickly. Thanks!

Rated 5 out of 5 stars

10 out of 10

I couldn't have asked for more reassurance under a stressful time. From the start I was kept upto date with my recovery time, and when the driver (Andy) came he was fantastic 👌 he constantly reassured me and made me feel at ease. I was taken to my desired Garage. 10 out of 10

7 July 2025
Unprompted review
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Reply from Egertons Recovery

Hi Craig, many thanks for your great feedback.

Rated 4 out of 5 stars

Friendly efficient professional service

Had to wait a while (“busy day”) but had the problem sorted in no time. Friendly efficient professional service.

25 June 2025
Unprompted review
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Reply from Egertons Recovery

Hello, we apologise for any delays with the attendance, we are glad to hear the issue was resolved and the service once on scene was up to expectations. Thankyou.

Rated 5 out of 5 stars

Recovery from M6 sandbach.

My car lost power on the M6 motorway I rang for recovery and was to it could take up two hours but it arrived in around three quarters of an hour I was really impressed the guy that turned up was Polish and was great at his job and really pleasant and polite.

21 June 2025
Unprompted review
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Reply from Egertons Recovery

Hi Colin, thanks for your feedback we will pass on you comments.

Rated 5 out of 5 stars

I was recovered on M6 north of Sandbach…

I was recovered on M6 north of Sandbach by Adam, who took me to Lymn services. He was friendly, reassuring and efficient. The recovery was delayed, Not by Eggertons but by the closure of the motorway briefly for Dave's Day! Thank you. I was on my own on a Smart section of motorway. Thanks Lynn21st june 2025

21 June 2025
Unprompted review
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Reply from Egertons Recovery

Hi Lynn, apologies for the delay you experienced, thankyou for your positive feedback we will pass on your comments.

Rated 5 out of 5 stars

Egertons Recovery great service

Egertons Recovery was quick, friendly and very capable. They kept me informed of arrival and the guy that came out couldn't have been more amenable and helpful.

16 June 2025
Unprompted review
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Reply from Egertons Recovery

Thanks Philip! :)

Rated 5 out of 5 stars

Breakdown M6 After breaking down on M6 motoway a few…

After breaking down on M6 motoway a few weeks ago . Edgertons came to my rescue . Thanking their excellent recovery staff and office staff alike . They were prompt and knowledgeable . They recovered my vehicle,myself and passengers and took us to Brighton . I'm so grateful to everyone concerned at Edgertons for their excellent service ..

23 April 2025
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Reply from Egertons Recovery

Hello Mr Jackson, we appreciate your comments thankyou for the review.

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