eForms Reviews 3,694

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use of the website and the forms, making it simple to find, complete, and download necessary documents. Many people praise the excellent customer service, noting the staff's helpfulness, responsiveness, and professionalism in assisting with various issues. The overall service is often described as efficient and valuable, saving users time and effort. However, some customers also noted issues with services advertised as "free" leading to unexpected charges and frustration. A few other people also felt that certain forms lacked necessary fields or were not legally accurate for their specific state, requiring them to seek alternative services.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the ease of use and user-friendly design.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness,... See more

Service

People report positive experiences with service. Many customers praise the service for its efficiency,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer rep, Brendan, was responsive to my request even though I submitted it after hours. The templates make it easier to use legal forms. Moreover, the forms are downloadable in three form... See more

Company replied

Rated 5 out of 5 stars

I signed up as a leap of faith thinking that if I gave my cc info they would not honor the cancelation policy within 7 days and continue to charge my card. To my amazement, they canceled my policy rig... See more

Company replied

Rated 5 out of 5 stars

I used the 7 day free access to POA forms on behalf of my sister, Donna Domizio for whom I am POA. The account is in her name. I relied on the advide of customer service since I had some difficulty... See more

Company replied

Rated 5 out of 5 stars

I run a small nonprofit and needed a rental agreement form. Eforms had just what I needed. After completing my transaction I had a billing question and called. CJ answered swiftly and was able to clar... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I tried the 7 day free trial

I tried the 7 day free trial and the format is great, the customer service was very helpful and responded quickly

13 February 2026
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Reply from eForms

Thank you, Joella! We’re thrilled you had such a great experience. Your satisfaction is our priority.

Rated 5 out of 5 stars

Easy resolution of problem.

Easy resolution of problem.

12 February 2026
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Reply from eForms

Thank you for taking the time to leave a review JoAnne! We are ecstatic you found our site easy to use for your needs. Please contact our support if you ever need assistance!

Rated 5 out of 5 stars

They are a professional service…

They are a very professional service and most helpful with a persons needs. They reply very quickly and if one cant help, they definitely get another to do so fast. I would use eForms in the future that is for sure. Thank You eForms.

10 February 2026
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Reply from eForms

We’re so glad to hear that, Curtis! Thank you for your kind words about our customer service. If you ever need help again, don’t hesitate to reach out.

Rated 1 out of 5 stars

False "free" advertising

False "free" advertising, unethical.

10 February 2026
Unprompted review
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Reply from eForms

We respectfully request that this review be removed as it does not offer a genuine experience or representation of our available services. We attempted to gather more contact information from this reviewer to reach out to further explain our services via Trustpilot's "Find Reviewer" request, though the reviewer has not replied.

Contradictory to this reviewer's claim, we offer our forms for FREE as blank templates without registering an account or entering any billing information. Every FREE form is available per the individual state's compliance standards in Adobe PDF, Microsoft Word, or as an ODT file. Each FREE form is available on that specific form's webpage on our site. Users can download our templates for FREE and never have to register an account or enter any payment information.

If a customer elects to utilize our form-filling software instead of downloading the FREE form (an optional upgrade elected by the customer), that service comes with a premium plan. All pricing options are listed in our Terms of Use, reiterated before checkout, and displayed in full transparency on our pricing page. Customers still have the ability to obtain their forms for FREE, even after using our premium form-filling services, as our Monthly Subscription Plan comes with a "no obligations" 7-Day Free Trial period for new subscribers.

As we cannot confirm that this customer actually utilized our services and the review does not represent our available services or customer experience, we respectfully request that it be removed.

Rated 1 out of 5 stars

Beware. This is not free, in spite of what they say!!!

The company claims to provide a free product. You spend a large amount of time filling the form, to find out at the end that you have to pay. When people write this review, they claim that there are forms to download for free, but they cannot be found anywhere. Totally misleading!

8 February 2026
Unprompted review
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Reply from eForms

We request that this review be removed as it does not offer a genuine experience or representation of our available services. We attempted to gather more contact information from this reviewer to reach out to further explain our services via Trustpilot's "Find Reviewer" request, though the reviewer has not replied.

Contradictory to this reviewer's claim, we offer our forms for FREE as blank templates without registering an account or entering any billing information. Every FREE form is available per the individual state's compliance standards in Adobe PDF, Microsoft Word, or as an ODT file. Each FREE form is available on that specific form's webpage on our site. Users can download our templates for FREE and never have to register an account or enter any payment information.

If a customer elects to utilize our form-filling software instead of downloading the FREE form (an optional upgrade elected by the customer), that service comes with a premium plan. All pricing options are listed in our Terms of Use, reiterated before checkout, and displayed in full transparency on our pricing page. Customers still have the ability to obtain their forms for FREE, even after using our premium form-filling services, as our Monthly Subscription Plan comes with a "no obligations" 7-Day Free Trial period for new subscribers.

As we cannot confirm that this customer actually utilized our services and the review does not represent our available services or customer experience, we respectfully request that it be removed.

Rated 5 out of 5 stars

Great!

Easy, fast, and seamless!

7 February 2026
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Reply from eForms

Hi Gjensen, thank you for your feedback! If there’s anything we can assist you with, we’re just a message away.

Rated 5 out of 5 stars

Used since 1998

Used since 1998. Best business software.

29 April 2025
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Reply from eForms

We appreciate your feedback, Paulette! Thank you for choosing eForms.

Rated 5 out of 5 stars

Good product

Good product. Helped me a lot!

5 February 2026
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Reply from eForms

We’re grateful for your feedback, Gabriela! It’s great to hear our product helped you out.

Rated 5 out of 5 stars

ease of use

ease of use. Great job!

3 February 2026
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Reply from eForms

Thank you for your great review, Khanh. We hope to serve you again in the future!

Rated 5 out of 5 stars

Excellent Customer Service

Sebastian was a wonderful representative of your company. His approach at customer service was simple, professional, concise, and complete.

3 February 2026
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Reply from eForms

Thank you for your kind feedback, Jerry! We’re thrilled to hear Sebastian provided professional support. We’ll be sure to pass along your compliments and truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Experience!!!

Forms are easy to complete. If any problems, customer service is happy to assist and very knowledgeable, and make sure your problems are taken care of. I would recommend eForms over having an attorney do them for you, and I have done this with a few friends so far. Great service!

31 January 2026
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Reply from eForms

We truly appreciate your recommendation and are grateful you’ve shared eForms with others. Thank you for choosing eForms!

Rated 5 out of 5 stars

Easy to use

Easy to use. Customer service very helpful.

1 February 2026
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Reply from eForms

Thanks for sharing your experience! We’re happy to hear our customer service made things smoother for you. Your feedback means a lot.

Rated 5 out of 5 stars

Ease of use

Ease of use
Professional and quickly resolved email issue.

28 January 2026
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Reply from eForms

We’re grateful for your kind review, Mary! It’s great to know you found the platform simple and our team helpful. Thanks for trusting us!

Rated 4 out of 5 stars

I wouldn't say it was wonderful but I…

I wouldn't say it was wonderful but I am 86yrs. old and I was able to get the forms I needed so I am satisfied with the experience,

27 January 2026
eForms logo

Reply from eForms

Thank you for taking the time to leave a review, Howard! We’re pleased you were able to get what you needed, and appreciate your support.

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