Honestly not too sure where all the weird reviews are coming from. Like many, I saw EFE Glasses advertised on social media, very cute frames. Searched around and only influencers marketing, but took a... See more
Company replied
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Unfortunately they don’t stand behind their products. I received a pair of glasses using a prescription I’ve used for five other pairs of glasses from other companies. I contacted the company to let t... See more
Company replied
BEWARE - DO NOT BUY FROM THIS SCAMMER DAVID SU - EFE Glasses!!! This business is a scam. They upsell a warranty that you cannot use. They do not cover return postage AND the return address received vi... See more
Company replied
Although overall my glasses are fantastic. However, I ordered photochromic lenses. The lenses sent to me do not shade under any circumstances. Ive reached out, and sent my invoice. I have not rec... See more
Company replied
Company details
Written by the company
EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses. With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life. EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
Contact info
500 Livonia Ave, Brooklyn, 11207, NY, United States
- cs@efeglasses.com
- efeglasses.com
3.2
Average
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Where are my glasses??
Where are my glasses??? Almost 3 weeks now. Email states they shipped around the 4th. No tracking information whatsoever!!!
19 June 2024
Unprompted review
Reply from EFE Glasses
We’re very sorry for the anxiety and frustration this delay has caused. Waiting without clear updates is incredibly stressful, and we understand how upsetting that feels. We’re working on improving tracking and communication to avoid this happening again. We truly hope for another opportunity to serve you better.
This outfit is a total scam!
This outfit is a total scam! Stay away, whatever you do!
22 April 2024
Unprompted review
Reply from EFE Glasses
We’re truly sorry for the disappointment and anger this has caused. We understand how upsetting it is to feel let down like this, and we take your concerns very seriously. We’re actively working to build a more reliable and transparent experience for our customers. We do hope you might give us a chance someday to make things right.
EFE glasses are the biggest scam artist going right now
1 Star would give this company less if it was a option. This is my second review$$$$$ BUYER BEWARE$$$$$$ I'm trying my best to warn everyone so not order from this company. It is a complete scam. You will see somebody act like there responding and apologizing to me in this review. T the ust me it's all a lie. I'm in connection with the BBB right now having then investigated along with 14 other people that's gave these people they're hard earned money. They even went in and deleted the emails that sent me along with all my order info including fake tracking numbers and the whole none yards. Lucky I screen shoted all that haha.
25 February 2024
Unprompted review
Received glasses and they were too…
Never received my glasses. I emailed them the day after I received my glasses. Their customer service is non existent!
2 March 2024
Unprompted review
Reply from EFE Glasses
Dear Carlos,
First of all, please accept our sincere apologies, we are deeply sorry for your unpleasant experience. We are sorry that the size of the glasses you received did not meet your expectations and understand the inconvenience this may cause you.
We regret that you have mentioned not receiving our return processing email. We are always committed to providing excellent customer service and do our best to ensure prompt responses to all customer inquiries and requests. But obviously in your case we did not meet the standards you expected and that was our fault. We will investigate the matter immediately and take appropriate steps to ensure that this does not happen again.
We value your feedback on our service and are deeply sorry that our customer service did not meet your expectations. We sincerely invite you to contact us again and provide your order information so that we can handle your return immediately and ensure you get a satisfactory solution. We will do our best to ensure your shopping experience ends perfectly.
Thanks again for your feedback and patience. If you have any further questions or require further assistance, please feel free to contact us. We will do our best to provide you with the support and assistance you need.
Sincerely,
[Lisa]
[EFE] Customer Service Team
I've been waiting almost a month now…
I've been waiting almost a month now for my glasses. Their website shows them as shipped 8 days ago, and yet there's no real tracking number. Avoid this company at all cost.
29 February 2024
Unprompted review
Reply from EFE Glasses
Dear Joshua Rowley,
We are deeply sorry for the inconvenience and frustration you've experienced regarding the delay in receiving your glasses. Your feedback is essential to us, and we genuinely apologize for any disappointment caused.
We understand the importance of accurate tracking information and are concerned to hear that you have not received a proper tracking number for your order. We are currently investigating this issue to ensure that all tracking details are provided promptly and accurately in the future.
Your satisfaction is our top priority, and we want to resolve this matter for you as quickly as possible. Could you please provide us with your order details so that we can look into this matter further and provide you with an update on the status of your glasses?
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this issue promptly.
Warm regards,
[Lisa]
[EFE] Customer Service Team
Amazing quality
Amazing quality, at affordable prices!
The quality of the products are amazing. Such affordable prices. It’s great to be able to change up my glasses more. Love the variety that there is available on their website. I definitely recommend!
18 January 2024
Unprompted review
I ordered a pair of glasses
I ordered a pair of glasses, early February. Was trying to see the status of them. And I can’t anywhere with that chat thing just keeps saying time ran out. Keep doing the verify my email. And say time ran out to get reply. Put the order number in and it says cant be found. Not impressed at all.
16 February 2024
Unprompted review
Reply from EFE Glasses
Dear Mary Valenia,
We sincerely apologize for the inconvenience you've encountered while attempting to track your order and use our chat feature. Your frustration is understandable, and we deeply regret any inconvenience caused.
We are currently investigating the issues you've mentioned with our tracking system and chat feature to ensure that they are promptly resolved. Additionally, we apologize for any inconvenience caused by the verification process for your email address.
To assist you further, could you please provide us with your order details? We will immediately look into the status of your glasses and provide you with an update. We are committed to ensuring that you receive the assistance you need and that your shopping experience with us is a positive one.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve these issues promptly.
Warm regards,
[Lisa]
[EFE] Customer Service Team
Beautiful Glasses!
I received several pairs of sunglasses, reading glasses and prescription glasses from EFE to display on my social media account. All of the styles are ultra-chic, and I especially love the wine-coloured reading glasses with pink trim on top! Gone are the days when reading glasses had to look boring and conservative. These styles are playful, colourful and modern. The sunglasses make me look super cool and do a great job of protecting my eyes. (So important to me because I have cataracts.) My two pairs of prescription glasses bring my world into perfect focus. Overall, these are excellent products!
16 January 2024
Unprompted review
I am very satisfied with my glasses. I have another pair ordered. …
I would recommend this company for anyone. I ordered progressive lens and they are great. Everything fits perfect and the quality is very high. It took about three weeks over the holidays so I'd say , Not too long. but the tracking information wasn't too good.
29 December 2023
Unprompted review
Reply from EFE Glasses
We’re so happy to hear you’re satisfied with your glasses and the quality met your expectations! Thank you for your patience with the shipping time and for sharing such kind words. We’ll keep working on improving our tracking updates to make the experience even smoother. We truly look forward to serving you again soon.
Such great quality!
I ordered several frames, and they all feel like really great quality! They're not flimsy like other online brands I've tried. I can't wait to order more!
21 December 2023
Unprompted review
Glasses came quickly
Glasses came quickly, decent weight and quality to the frames!
18 December 2023
Unprompted review
The quality of their glasses is superb
The quality of their glasses is superb! I'll for sure be ordering more.
If you are looking for trendy and fashionable frames then EFE is your best choice.
21 November 2023
Unprompted review
A must have
A must have! The glasses and frames are so stylish that you can style it in different aesthetics and styles.
Don’t sleep on it guys !
22 November 2023
Unprompted review
I really liked the glasses
I really liked the glasses, they feel comfortable and of good quality
15 November 2023
Unprompted review
I'm in love with these glasses
I'm in love with these glasses! they are beautiful, very stylish, fashionable and pretty looking for everyday uses and fit my face perfectly.
15 November 2023
Unprompted review
excellent attention and service ✨
12 November 2023
Unprompted review
Very kind and I love the selection of…
Very kind and I love the selection of frames they have to offer . Quality is amazing
2 November 2023
Unprompted review
They are very pretty
They are very pretty, they look of very good quality and I like that there is a lot of variety on the page.
30 October 2023
Unprompted review
Absolutely love EFE Eyewear
Absolutely love EFE Eyewear! Thrilled with the product & the customer service is incredible!
17 October 2023
Unprompted review
Reply from EFE Glasses
Thank you so much for your kind compliments regarding our products. We are delighted to hear that our offerings have met your satisfaction.
Customer service is horrible
Customer service is horrible. First they told me my package had been delivered and to please check my mailbox again, it’s the size of a shoe box, is locked but I do, they tell me to go to the post office, I do, twice, then they tell me to call the same post office that i just went to in person and now they tell me the package has been signed for, but that not how it works here. the mailman leaves a notice in your mailbox and you have to take that notice down to the post office and pick it up. IF it were a package you needed to sign for. I would never do business with them. their product might be good. but they don’t care about their customers
11 October 2023
Unprompted review
Reply from EFE Glasses
We understand your frustration, and we want to assure you that we have contacted the tracking company multiple times to try and resolve the issue.
Unfortunately, we received a response from the tracking company that your package was signed for and delivered. Once a package is marked as delivered, there is little we can do on our end to resolve the situation.
As we mentioned in our previous communication, we recommend that you reach out to USPS for compensation as they are responsible for the delivery of your package. We understand that this is not the outcome you were hoping for, and we sympathize with your position.
Please know that we take customer satisfaction seriously and always strive to provide the best service possible. We stand behind our products and value your business.
If it is determined that the package is indeed lost and cannot be located, we will gladly refund you the full amount of your order. We strive to provide excellent customer service and want to make things right for you.
We apologize for any inconvenience caused and appreciate your understanding as we work to resolve this issue. Please rest assured that we are doing everything we can to assist you in this matter.
Thank you for your understanding.
Best regards,
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