Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pathectic, Theif , Staff is lier and Shamefull behaviour with no mailig response almost week.
they have charged $36 for one month and after three days they deactivate my account without any permission and is 4 days I am emailing them and also call them , no respose these are black sheeps stoling money from people wallets and in return offering nothing to me. one of their representative put me on hol and never back on call i have waited 20 minutes and with feel very bad , Sham on you efax , staff and customer support.
18 November 2023
Unprompted review
Very quick and nice communication with…
Very quick and nice communication with the support center via email on the topic of closing the account.
23 November 2023
Unprompted review
Reply from eFax UK
Hi Maria
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very efficient and professional service
I called Efax to assist with a technical issue - Simona B was extremely, professional, helpful and efficient - she patiently resolved my issue - excellent service!
23 November 2023
Unprompted review
Reply from eFax UK
Hi Natasha
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Easy to deal with and good value
22 November 2023
Unprompted review
Reply from eFax UK
Hi Ben
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Reply from eFax UK
Hi Joel
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service from Eveldina
I have been a longstanding customer of eFax and always happy with their service.
Today I had a question which was dealt with charmingly and with great promptness and efficiency by Eveldina.
Many thanks.
21 November 2023
Unprompted review
Reply from eFax UK
Hi Keith
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I dealt with Simona and she answered my…
I dealt with Simona and she answered my query promptly and efficiently. Thank you
17 November 2023
Unprompted review
Reply from eFax UK
Hi Amanda
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Eveldina was helpful and polite on the…
Eveldina was helpful and polite on the phone and fixed my query quickly and efficiently
9 November 2023
Unprompted review
Reply from eFax UK
Hi Kelsey
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Good customer service
Interacted with Anne L who was quick to respond and very helpful.
7 November 2023
Unprompted review
Reply from eFax UK
Hi Anita
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
We have dealt with Elizabeth V and she…
We have dealt with Elizabeth V and she has been fantastic. Quick to respond to queries that needed resolving in a timely manner. Professional, polite and personable.
An asset to Efax.
7 November 2023
Unprompted review
Reply from eFax UK
Hi Sara
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I was trying to cancel my subscription…
I was trying to cancel my subscription and it was handled helpfully and efficiently by Elizabeth V.
6 November 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great Customer Service
Spoke to Simona, great customer service, very friendly and helpful, resolved our issue quickly with no fuss.
31 October 2023
Unprompted review
Reply from eFax UK
Hi Kiran
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very Quick response
24 October 2023
Unprompted review
Reply from eFax UK
Hi Arumai
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Easy set-up, easy to use and excellent support!
There’s hardly any set-up involved, and the website is very easy to use. Once you’re done with the set-up you can send a fax by just sending an e-mail. I’ve contacted their support department twice, both times their service was excellent even though there wasn’t really a problem with their software!
All in all; if you need to send faxes, eFax is an excellent choice, highly recommended!
24 October 2023
Unprompted review
Reply from eFax UK
Hi Jan
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very friendly and efficient
23 October 2023
Unprompted review
Reply from eFax UK
Hi Mrs C Marks
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Simona
I had an efficient experience with Simona from customer service. She provided excellent service and was able to handle my query effectively.
19 October 2023
Unprompted review
Reply from eFax UK
Hi Lisa
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Service and customer good company care are great
Service and customer care are great
18 October 2023
Unprompted review
Reply from eFax UK
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Very happy with the courteous way…
Very happy with the courteous way Stefan P dealt with my call, even though it was to cancel the service. The service has been fine over the years, and the cancellation is only through non-usage over a protracted period.
Huw Davies
16 October 2023
Unprompted review
Reply from eFax UK
Hi Huw
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I had a problem to send faxes and…
I had a problem to send faxes and called Customer service and one of team member, Stefan, gave a really nice assistance to solve the problem. He was so kind and explained the procedure how to proceed. Great assistance ! Thank you
12 October 2023
Unprompted review
Reply from eFax UK
Hi Eugene
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
We've used eFax for our customers for…
We've used eFax for our customers for years, since it was set we haven't had to touch it.
Great support from Elizabeth V today - super quick to respond and got me exactly what I needed. Awesome :D
Thanks for your help.
12 October 2023
Unprompted review
Reply from eFax UK
Hi Steve
Thank you so much for your review and taking the time to provide us your feedback, we are very thankful and really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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