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eFans Direct Reviews 340

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TrustScore 5 out of 5

4.8

Ventilating Equipment Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting how well they meet their needs. The delivery service is frequently mentioned as prompt and efficient, with many appreciating the speed and care taken with their orders. People also commend the excellent customer service and the helpfulness of the staff, who are described as knowledgeable and responsive. The pricing is generally seen as competitive and fair, adding to the positive overall sentiment.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service, from... See more

Price

Users describe positive interactions with price. Many customers found exactly what they needed at a good... See more

Staff

Clients share positive opinions on staff. Customers praise the staff for their helpfulness and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied

Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.

Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super customer service and communication

I made my first ever purchase from eFans having found them to be one of only a few companies who had what I needed. Having worked in a service industry for over 30 years the one thing you remember more than the product when dealing with companies is the quality or often lack of quality customer service. I made a mistake in what I purchased and found the level of consideration and support offered to me to be first class, from the speed of email communication to even a manager contacting me directly with an offer to help out when they didn’t have to. If only there were more companies offering such high levels of customer service!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Nick from the team was absolutely…

Nick from the team was absolutely fantastic.

Got back to me about my query so quickly and even upgraded delivery as it was urgent as couldn’t trade without this item.

Cannot recommend enough.

Thanks for your help Nick

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Got quote quickly. Agreed delivery cost and lead time. Order delivered bang on time. Will use again.

21 November 2025
eFans Direct logo

Reply from eFans Direct

Thanks so much for your kind review Nick! We’re delighted you’re happy with both the service and the product.

Best wishes, 😊
Natalie

Rated 5 out of 5 stars

Always on time

Always on time ! Great service from initial enquiry to delivery.

20 November 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

David, thanks so much for your review! We’re pleased you’re happy with everything.

Thanks, 😊
Natalie

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