There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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The Guide was ver helpful and polite
The Guide was ver helpful and polite. Helped me with my answers and tried to explain the technology.
He was quick and efficient.
19 May 2026
Reply from EE
Hi Gillian,
We're so glad to hear our team was helpful and efficient in explaining the technology. Thanks for sharing your positive experience!
Thanks - CW
Avoid EE Northwich – they are scammers
Went to EE store in Northwich for 2 SIM-only deals. They secretly signed me up on two 2-year contracts instead. Only cancelled after I threatened legal action.
They do the same tricks with broadband. Stay away from this company.
1 March 2026
Unprompted review
Reply from EE
Hi Mario,
Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks – Debbie
The operater was very clear on what & why he was phoning me & all about changing to E E,did very well 😉
The operator was very clear & information on what will happen with the changes for E E
20 May 2026
Reply from EE
Hi Anne,
Thanks for your review. We're happy to hear our guide clearly explained the changes. Thank you for sharing your feedback.
- Debbie
Great customer service
Sean was excellent, reviewed my account and identified better options for me. Ended up with faster broadband and TV bundle for less money.
20 May 2026
Reply from EE
Hi Pauline,
Thanks for your review. It's great to hear you received faster broadband and a TV bundle for less money. We appreciate your feedback.
- Debbie
Friendly staff with lots of patience…
Friendly staff with lots of patience with those of us that aren’t technically minded
20 May 2026
Reply from EE
Hi Linda,
Thanks for your feedback. We're glad our guides have been patient and helpful. We appreciate your feedback.
- Debbie
Reply from EE
Hi Louis,
Thanks for your review. We're happy to hear you've had a great experience.
- Debbie
You were all very helpful very pleased…
You were all very helpful very pleased with all I needed to find out today many thanks.
20 May 2026
Reply from EE
Hi Bernice,
Thanks for your review. We're pleased to hear our guides have been helpful and you found what you needed. Thank you for your feedback.
- Debbie
After spending 1 hour on phone and…
After spending 1 hour on phone and agreeing to swop broadband, get 2 sim only deals and a new phone I realised that they had not listened to my request for the type of phone and based all there figures on the wrong phone !! Cancelled everything.
Will now leave EE
20 May 2026
Reply from EE
Hi,
Thanks for taking the time to leave a review.
We’re sorry to hear about your experience and appreciate you letting us know.
We’re looking into this and will be in touch.
Thanks - CW
The Wi-Fi is much faster then the one I…
The Wi-Fi is much faster then the one I had doesn’t drop out at all, it was installed very quickly and very clean.
31 March 2026
Reply from EE
Hi John,
We are so pleased to hear your Wi-Fi is much faster and reliable, and that the installation was quick and clean. Thank you for your positive feedback!
Thanks - CW
I confess that I have had great…
I confess that I have had great problems in communicating with EE, which is why I finally managed to get through to them this morning. However I am very pleased to say that my conversation this morning with Jack was exteremely helpful, he was extremely patient and all my problems were sorted out entirely to my satisfaction. Thank you.
20 May 2026
Reply from EE
Hi Donald,
We appreciate you taking the time to share your experience. We're glad to hear that our guide was able to resolve your issues to your satisfaction. Your feedback is truly valued.
Thanks - CW
Reply from EE
Hi,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Debbie
Reply from EE
Hi Michael,
Thanks for taking the time to leave us a review. It's great to hear our guide was friendly and professional.
- Debbie
World class customer service from Hadia…
World class customer service from Hadia and Wendy.Professional, patient and friendly.Makes such a difference to speak to wonderful human beings and NOT some computer/AI voice.Well done EE!
19 May 2026
Reply from EE
Hi Stephen,
Thanks for your review. We're happy to hear that Hadia and Wendy were professional, patient, and friendly. We appreciate you sharing your feedback.
- Debbie
Reply from EE
Hi Lee,
We are so glad you had a brilliant experience with us. Thank you for your feedback.
Thanks - CW
Yanek helpful and pleasant to a high…
Yanek helpful and pleasant to a high degree
All issues covered.
19 May 2026
Reply from EE
Hi,
Thanks for taking the time to leave us a review. It's great to hear Yanek was helpful and pleasant.
- Debbie
Joe was extremely helpful and…
Joe was extremely helpful and knowledgeable, this was very much appreciated.
20 May 2026
Reply from EE
Hi Ian,
Thanks for your review. We're happy to hear that Joe was knowledgeable and helpful.
- Debbie
I’ve been with EE for more than 20…
I’ve been with EE for more than 20 years. Always felt well supported and staff helpful, I phoned last week as broadband up for new contract. From start the guide seemed different, long silences and I had to ask a few times did he hear me! Eventually he got us this “ great deal” seemed. Ok until we started to ask for breakdown on the new tariff, he became quite annoyed and said “ you agreed to this a few mins ago” then used the word “ altercation” which I pointed out meant having a fight not asking for further info! He then apologised for using that. We decided not to proceed and even a week later I feel shocked at this attitude, I did give Ee feedback but I’m sure nothing acted on Now shopping around for new deal with guides who respect customers asking for a breakdown of tariff further. Thought that was a right of distant selling? perhaps guide was having a bad day but so was I after it!
13 May 2026
Unprompted review
Reply from EE
Hi,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for. We strive for the best support at all times for any queries you have and always want to ensure this is provided.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - CW
Arranged to install full fibre on a…
Arranged to install full fibre on a date, never turned up and I had to chase, they said it was stuck in the system so no engineer would be coming?? just rebooked for nearly a month later.
19 May 2026
Reply from EE
Hi Angela,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
EE customer service is excellent
The customer service agent was extremely helpful, listened to what I wanted out of my package, and came back with a deal that ungraded my package and made the price cheaper.
20 May 2026
Reply from EE
Hi Tina,
We appreciate you sharing your experience. We are happy to hear our guide was helpful, upgrading your package at a lower price.
Thanks - CW
Good clear communication with rep
20 May 2026
Reply from EE
Hi,
We're glad our team communicated clearly. We appreciate your feedback.
Thanks - CW
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