EDWIN Reviews 53

They say that Edwin is a gateway to the world of denim. Well, I’ve got nothing but compliments for them. Long story short: I stumbled and made some poor choices, but they helped me find my way again. Now that I’ve finally entered, I can tell you – it’s a wonderful world.
Of course, there is a downside. Stepping through a gate like this leaves you feeling a bit sad, simply because you realize not all companies and products are as satisfying as Edwin. Come and see for yourself.

Returns was working only after complaining.

I placed an order for one of their overcoats, I found a better price elsewhere with an Edwin stockist so contacted them within 5 minutes asking to cancel the order I had placed. The customer service rep said this wasn't possible:

"Unfortunately, for organizational reasons, we cannot cancel or change the content of an order that has already been placed."

I then looked at their order cancellation info on their website, which stated the opposite:

"Order cancellations are possible at EDWIN Europe if the order has not yet been processed by our shipping department."

As you can see, this was disappointing and has inconvenienced me. I'm convinced retailers do this to dissuade returns, because it would seem at some point previously Edwin did accommodate order cancellations and now for mysterious 'organisational reasons' cannot.

The good news is returns are free of charge, apparently. But it's still a hassle and is keeping my money tied up during the Christmas period where it could be better used elsewhere.

As for the overcoat, I bought their charcoal coloured item. It was an oversized garment so bearing that in mind I chose the size accordingly. I forked out about £270 thereabouts, it was a wool/poly blend, which for some is not preferable as it affects the drape and patina potential.
I found the coat to be acceptable bar the buttons easily coming undone under sidewards pressure. The coat only had four buttons which calls into question how effectively it insulates - out in cold weather I felt it was borderline ok, if you put on an extra layer underneath it would be absolutely fine.
The button situation would have been passable if the buttons stayed fastened, but they didn't. For obvious reasons this was a deal breaker. I have no interest in intermittently doing up buttons that become unfastened during the coat's normal usage.
The side pockets were nice and deep. No interior stash pockets though, unfortunately. Overall I decided to return the coat for a refund.

The returns process: Edwin customer service were helpful when contacted however I realised they shipped the garment from Europe and don't have the garments stored locally in the UK, which would have removed customs barriers. I then found that they did not include the three required copies of the return document for customs inside the parcel, this meant I had to photocopy them myself. For an order costing £270 I'd have hoped for the three copies to be ready in the parcel for a possible return.

I read all the negative reviews about Edwin Europe AFTER having placed my order for a pair of selvedge jeans, so naturally, I was a bit worried.

However, the order shipped and arrived in reasonable time, and so far, the jeans are as expected.

Worst customer service I’ve ever experienced, not trying to find a solution and finally not responding to email questions. Not to mention that the quality is REALLY bad in comparison to the real EDWIN JAPAN, which the European brand has nothing to do with.

I ordered a pair of jeans from EDWIN but need to return them because they’re too big. The return process is unnecessarily difficult — you have to request a return label from them, and the item needs to be back with them within 14 days of purchase. I’ve emailed twice with no response.

I even called their head office in Germany, waited on hold for 30 minutes, only to be told they can’t help and then hung up on me. These jeans were expensive, and now I’m stuck because I’m leaving the country tomorrow and can’t return them in time due to their lack of support.

Awful experience — for such a premium brand, I expected much better service.

Awful company. Website seems genuine BUT I placed an order using my debit card on the 24th April. I have chased my order multiple times, receiving a standardised blurb from customer service saying that they have experienced systems issues/upgrades/ new system, meaning everyone’s parcel is delayed. BS. They then write: your parcel will be dispatched in a couple of hours once released from our warehouse. This happened on 3 occasions and counting. We are now on the 9th May. I have complained through their web form and even tried to locate their 3 German Directors to contact. All I can find are their accountants being the registered address in London. I have clawed the money back from my bank thank goodness, as the purchase was made with my debit card and so very little protection. I will never buy from this shoddy dodgy organisation again.

Most expensive pair of jeans ever bought, €200,00. Within no time they ripped at the back on the edges of all pockets. Then they ripped in front under the buttoned fly. After they ripped inside the front pocket. These are not richt fitting jeans. Never have I seen such bad materials. Honestly very disappointing. DO NOT RECOMMEND.

I read the negative reviews after making the purchase and honestly I was a little worried. What can I say, my experience instead was totally positive... I bought 2 t-shirts, they arrived in 2 working days, the quality of the cotton and the print are excellent (but I already knew their products) and neat packaging... and thanks for the sticker. For the size I went down from M to S because they are large and it suits me perfectly. This is a historic brand, if you like a certain style of streetwear, their clothes must be in your own closet.

I am a first time buyer and ordered a Japan Denim in the sale.
What can I say?
Good price, great quality, and fast shipping.
Nothing to complain so far.
Highly recommended.

Ordered 2 pairs of jeans since I wasn't sure of the size. shipping was fast, package included a return label free of charge and I got refunded within the promised period for the pair I didn't keep. Great experience, will order again.

TERRIBLE SERVICE - if you dont tlike what youve purchased the returns process is impossible. They ignore you requests and nothing happens! Make sure you buy with credit card ONLY not debit card so you can dispute with your bank! JUST TERRIBLE .. AVOID

Ordered a pair of jeans of them. 150 pounds never received the jeans and lost the 150 pounds. Still getting on at them for the money terrible company. Avoid like the plague. Full of excuses payment wasn’t captured etc etc. thief’s!!!!!!

Customer help is very poor, the returns process is extremely difficult, they did not provide the right paperwork so I am suck. I will never buy from them again.

I ordered a top. They sent the wrong item with the label of the item I ordered and paid for (which was more expensive than the one they sent me). I don't like the top they sent at all. Meanwhile the one I do like has sold out. I contacted them and asked them to refund. They asked for photos which I duly sent. They said that it was impossible that they had made a mistake as they check everything rigorously. They also said it looked like the top had been worn (it hadn't) and that therefore they couldn't accept it for the purposes of a refund. I will be approaching the Small Claims Court and I will never use this company again and suggest you don't either.

Their jeans have a lovely fit, so I purchased two pairs of Regular Tapered blue jeans. All good until 6 months later, a tear started to appear on the rear back pocket and the area around front zip split open getting on a bike one day - they were not tight jeans. The exact same thing happened the other pair, so I sent them back. They apologized and sent another saying the batch was faulty. The same thing happened to this pair, so I ended up getting them repaired locally. More rips, more fraying. Long story short — terrible quality denim at rip off prices.

I bought another pair of stiff denim, put them in a cold wash and they shrank by one size.

I give up.

Avoid these guys. The clothes look nice online but terrible customer service.

My order was cancelled after waiting for 7 days due to an error in their system. I got an email apologising and giving me a 10% discount code, so I tried again, only to have the order cancel on checkout.

Trying to order again meant that the discount code no longer worked. After trying on 4 separate times to order between the 22nd November and the 20th December, I have not been able to checkout or use the discount code!

The customer support has been very unhelpful, suggesting that it's a user error rather than their systems.

Great clothing, but delivery through UPS is a joke. Amazon can delivery almost anything within a day but UPS take a week to get a parcel from Newhaven to Lewes.... every time!

Absolute jokers - sent me an item in a different size twice - they don’t do exchanges so I had to buy it twice and inconvenience myself to arrange to return them - I’d asked their customer service to ensure the proper size was sent the second time which proved completely pointless. There customer service representatives were also snide and dismissive.

The returns process through UPS is horrific.

Returned the items as per instructions as they were too small. 2 weeks later the items are returned to me due to incomplete paperwork apparently. I called Edwin and they confirmed what I did and was correct. Edwin sent me another shipping label for UPS. 4 weeks later I have 3 pairs of jeans sitting in a warehouse in Germany awaiting customs clearance. I have no idea if or when I will receive a refund. Edwin need to make it known that items are shipped and returned to Germany.