Product matched the sample I ordered. Shipping was great, zero broken tiles. Only issue (and I didn't notice until the tile was already laid) is that some of the tiles had these black speckled imperfe... See more
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Review summary
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Customer service went above and beyond our firm's expectations. We may have received more samples than we were prepared for, but physically seeing the tile options in hand helped generate some ideas f... See more
Had a wonderful experience with Edward Martin! I visited every tile store in my area, but couldn’t find the right tile. Ordered samples online on a few occasions trying to find the perfect tile, and... See more
I ordered the wrong tile - entirely my mistake - and the customer support at Edward Martin was as prompt and helpful as any I've ever encountered. The tile quality was also excellent; my order was stu... See more
Company details
Written by the company
Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is to deliver exceptional customer service, ensuring that each client finds the perfect blend of high-end aesthetics and value in our extensive tile collection.
Contact info
4.1
Great
622 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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HIGHLY RECOMMEND THIS COMPANY
30 March 2026
Great Tile, Good Company
The company has a very nice web page that is perfect for browsing. Ordered samples which were delivered extremely fast, and I loved all of them. Waiting to place an order until my new house is ready for tile!
10 March 2026
I love Edward Martin tile so much!
I love Edward Martin tile so much! I've ordered many samples and they arrive within a couple of days! My only problems is that they are all so beautiful, I'm having a hard time deciding on what I want! No matter where I look for tile, I always come back to Edward Martin! The selection is incredible and I love that I can see the tile displayed in the bath. Their gallery of pictures has helped me so much! Hopefully soon I will decide on my favorite tile and get my bathroom redo going.
I wish you had a showroom so I could see every single piece of tile!
15 April 2026
It was faster than I though and it…
It was faster than I though and it arrived in perfect conditions.
15 April 2026
Quick shipping
Quick shipping - communication was key with delivery! I’ll be ordering here again!
6 April 2026
Sample tiles were beautiful
Sample tiles were beautiful! Looking forward to placing another order.
6 April 2026
We received every sample chipped or…
We received every sample chipped or broken. Because of this, we were concerned that we would receive a shipment the same if we were to place an order. Very disappointed.
12 February 2026
Reply from Edward Martin
Hello,
Thank you for bringing this to our attention, and we sincerely apologize for any trouble.
For full-size tile orders, we take extra care to ensure the tiles are packaged safely and securely for transit. While tile is inherently fragile and damage during shipping can occasionally occur, it is rare. In the event that any chipped or damaged tiles are received, our team is here to assist with replacements when reported within our policy guidelines.
It’s also worth noting that while smaller 4" sample pieces are shipped via FedEx, most full-size tile orders are delivered through trusted freight carriers that specialize in handling fragile palletized shipments.
We hope this information is helpful and reassuring, and please know our team is here to assist with any additional questions or concerns you may have.
Best,
Edward Martin Team
I love the tiles
I love the tiles! Ordering process was a bit clunky and stressful, but thanks to some great team members it all worked out. Well worth the price as these tiles are the highlight to our bathroom project.
15 April 2026
Great customer service
We had a small problem with one box of tile that we received. I discussed the issue and the additional box of material was refunded including shipping cost for which we were very appreciative.
15 April 2026
Delivery was excellent and the tile is…
Delivery was excellent and the tile is beautiful. I can’t wait to see it installed.
6 April 2026
Great!
The samples arrived on time and were packaged up extremely well to prevent damage. The quality is great and I’m excited to get our order going for our project!
9 April 2026
Reply from Edward Martin
Hello Hailey,
We’re very sorry to hear you may have had trouble reaching us.
At this time, we do not see any recent emails associated with this email address, but we can assure you that our team is here and ready to help. We are available via phone, email, and chat Monday through Friday from 8:00 AM – 4:00 PM PST.
We would be happy to assist with any questions or concerns you may have. We'll make sure a team member contacts you directly!
Phone: +1 (949) 245-1432
Email: contact@support.edwardmartin.com
We look forward to assisting you!
Best,
Edward Martin Team
Smooth transaction
Arrived in an acceptable time. Some tiles were damaged, but customer service quickly resolved the issue.
15 April 2026
No issues with shipping across country…
No issues with shipping across country the tiles are absolutely beautiful. Can’t wait to take my first shower!!!! Edward Martin a class act!
14 April 2026
Love this cute little couch!
14 April 2026
Fast shipping on an amazing product
Fast shipping on an amazing product, thank you so much!
14 April 2026
Responded to our return request…
Responded to our return request promptly and professionally. Honored your product quality and customer satisfaction.
11 April 2026
Ordered 24 x 24 tile
Ordered 24 x 24 tile. Unfortunately, a couple of boxes were broken in transit. I contacted Edward Martin right away and they replaced the two boxes within the week. The tile is beautiful and can’t wait to get it on the floor!
14 April 2026
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