Edlets Reviews 

I'm booking from the U.S. and Dan was so great explaining what's going on and providing us the best options for our college group.

The agents were very quick to respond and to accommodate needs.

Ally was very helpful in looking for accommodation and found something to meet my needs.
I would have given her 5 stars but your website is not perfect. I put in a lot of enquiries for which I got no response.

We just booked a flat in Edinburgh with Edlets for June 2023. They responded quickly to my inquiry, listened to my requests, and gave me a list of possibilities from which to choose. The office called me from Edinburgh (I'm in California), and we booked. Very personal service, friendly, and helpful. Looking forward to our stay!

The team at Edlets is helpful and supportive. We have loved our stay.

They went out of their way to find exactly what we were looking for and called me when they found it.
It was great so far.

Booked accommodation via AirBNB and received a message from Edlets asking me to call them to verify booking (this after paying 50% of the booking balance).

Edlets then proceeded to tell me they manage the property but it was no longer available. Poor AirBNB availability management.

Edlets then said they would send alternative properties, which they did 24 hours later. Another booking was placed from a listing they sent through, only for them to take the money, then cancel it 24 hours later.

They've now sent another email with available properties which are between 300% and 500% more expensive.

No wonder there is an EdletsSucks hashtag on Twitter.

Every person we dealt with was unfailingly cheerful and kind.

Great experience, really useful to talk to someone on the phone!

We had booked a large accommodation through Eldest for Fringe festival 2020. Covid struck and like most people, we had to cancel. Eldest was holding close to a $1000 of our money. When I asked for a refund they said no because they were losing a lot of money due to cold. I explained to them that we also did short term rentals in the states and also had lost a lot of money. no one could have predicted that and so we refunded every single person and I felt they should do the same. The answer was no again. After 2 more attempts, they finally agreed to let us use the money on our next booking the following year. Of course next year was the same, with them still refusing to refund our money. last year I finally returned to Edinburgh, called them and found a place that we wanted and asked them to book it. they did. Sooo what's the problem, you ask. I got a bill for the rental minus deposit. they then told me that I could only use MY money to pay the deposit and would have to pay the rest of the rental out of pocket. WHAT!? the rental on this particular year was much smaller and the deposit on the last house would have more than covered it. they kept saying I could use it the next time I was in town. Again, I was stunned . they've held my money for 3 years and still won't let me use it for a rental, and as I read in the other reviews there seems to be no organization to catch these thieves and make them reimburse the money. Scotland should do something about this because it makes me leery to rent anymore and leaves a very bad taste in the mouth. I cancelled the rental since I had no intention of encouraging their behavior and to this day, nov 11,2022 they still have retained every cent of our money, THIS IS A VERY BAD COMPANY TO DO BUSINESS WITH. BE FOREWARNED.

Responded quickly to my enquiries, sent info by email and extremely helpful on the phone when asking questions about our intended stay during the Festival next year.

Friendly helpful staff on the phone good selection of properties to choose from

Great customer service, efficient, friendly and helpful.

Alison Rogers of Edlets was very helpful, efficient, and courteous. She offered many options meeting our requirements and budget, even negotiating a lower rate for an excellent property. Very satisfied, indeed.

Most of my interactions with Edlets have been positive. Last year, we booked 4 months but had to cancel and they gave us credit for the original booking. Nice. BUT I reserved for a month this summer and they passed the reservation to Silver Lining Apt. First SLA did a bate and switch. I was not unhappy with the new place as the neigborhood was good. After the month stay with no problems, I expected a 500 pound refund on the refundable deposit. Even though Edlets did call SLA I have after 2.5 months received NO deposit return. It looks like Edlets gave up. SLA will not reply to calls or emails. There seems to be NO Scottish part of government that cares. That might be why SLA keeps your deposits because they can and no one cares.

Location: 9
Property: 7
Host: 9
Edlets: 9

Desired let wasn't available, but landlord through Ed lets offered a alternative - problem solved. Ed Lets helpful throughout the process.

I sent an online enquiry and an hour later received a phone call (on my international number I might add!) saying they’ve been looking around for places for me and found a suitable one. Very professional and quick service. Would definitely use again

Great service once I got hold of them, but took multiple chases via phone and email for that to happen!