The Edinburgh Clinic Reviews 

109
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Having arranged an evening appointment to visit and have a consultation about a vasectomy, I travelled from Aberdeen to Edinburgh. Having sat in the waiting room for an hour, I was eventually told th... See more

Rated 5 out of 5 stars

I felt like the clinic went above and beyond, especially with dealing with my GP surgery, who were less than efficient! Communication before and after my scan was first class, which is very important... See more

Rated 4 out of 5 stars

Excellent consultation advice, surgery and post op follow up service. Fitted into my schedule ,two cataract ops done within eight days of each other between two holidays. Company need better clarity o... See more

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Rated 2 out of 5 stars

Surgery was fine, if somewhat brusque, but I’m really not impressed to receive an email threatening debt collection…when the EC have the wrong address on their files. When I pointed out their error, n... See more

Company details

  1. Health & Medical

Information provided by various external sources

We aim to create a unique, quality clinical environment, with our patients at the heart of our service, with our teams of specialists on-hand to help you get the best from your private healthcare experience.


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2.9

Average

TrustScore 3 out of 5

109 reviews

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2.9

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(109)

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Rated 5 out of 5 stars

Edinburgh Clinic Cares

Edinburgh Clinic Cares. A comfortable, stress free outpatient appointment for an ultrasound was carried out in a comfortable, caring environment and proved to be a reassuring experience. No parking issues, comfortable area to wait in with a cup of tea or coffee and papers and magazines to read. Wish all hospital appointments could be like this.

7 March 2018
Unprompted review
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Reply from The Edinburgh Clinic

Thank you so much for your feedback, it is very much appreciated and will be passed on to clinic staff.

Rated 5 out of 5 stars

A gem in the Ciry of Edinburgh:

Unique - Different - Memorable: not words used often to describe healthcare these days!
These words all apply to The Edinburgh Clinic.
Having had cateract surgery on both eyes over the winter was a life changing experience. Not only can I see properly again but those who carried out the procedures are part of an organisation that inspires confidence and left me feeling cared for and enthusiastic.
I would recommend this place of excellence to anyone needing eye treatment.
Thanks especially to Dr Andrew Tatham and his
fantastic team!

1 March 2018
Unprompted review
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Reply from The Edinburgh Clinic

Many thanks for your feedback Andrew is really is appreciated. This has been shared with Dr Tatham and all staff within the clinic.

Rated 5 out of 5 stars

I had a big accident involving a horse…

I had a big accident involving a horse and broke my Femur, I had it fixed but the surgeon I had in in AYR not EDINBURGH was worse than hopeless. The metal work she put in failed. She said I was too fat for what she wanted to do. I had so many problems. I got referred to Mr Tim White and it was the best thing to happen to me. He fixed everything that was wrong with my leg, my leg was a mess, it was shorter than the other, the wound was awful. The other thing was I was maybe around a stone and a half HEAVIER than I was when I got my surgery in Ayr and he had no problem fixing me up. He is extremely good and a very talented man.
The other thing I like about him is he actually cares about you as a person and individual and is down to earth and very humble. I would recommend him very highly.

15 February 2018
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your review Danielle, we will pass this onto Mr White.

Rated 1 out of 5 stars

Frozen and not Impressed

Had to have a chest x ray so instead of going to the local NHS health centre and as I had private medical insurance I thought I would use the Edinburgh Clinic. My husband had used them a couple of years before and with some difficulty managed to pay using the same medical insurers. I rang the clinic got a referral from my GP and also provided them with the authorisation number and they gave me an appointment. I was not impressed by the negativity as soon as I arrived as they suddenly had never heard of my insurance company and therefore I had to pay and claim it back. Condenscending attitude and I was paying for a service but at the clinic you felt unwelcome.
I was escorted to the imaging area and directed to a small room to change which I did. Ten seconds later I was told that was it and was left to dress without being directed to the reception ( yet other bigger cashcows definately were getting a higher level of customer service)
I will never go again - I will choose Spire next time as they at least treat you with some customer care despit how you look. Avoid.

13 February 2018
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Alison. We are sincerely sorry you feel you have not received excellent service and care at The Edinburgh Clinic, which is what we aim to deliver for all of our patients. Your comments have been fed back to clinic teams and the issues raised will be investigated further.

Rated 5 out of 5 stars

Thank you to Dr Singh and all the staff …

Thank you to Dr Singh and all the staff at Edinburgh clinic. After having cataract operation on both eyes my sight is amazing. All the doctors and staff are extremely professional yet are friendly and make you feel comfortable at all times.

9 February 2018
Unprompted review
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Reply from The Edinburgh Clinic

Many thanks for your feedback Rosemary. it is very much appreciated and will be shared with Dr Singh and the clinic teams.

Rated 5 out of 5 stars

First class care by Dr Dickson and The Edinburgh Clinic

After doing extensive research I chose Dr Terrina Dickson to perform my vasectomy procedure. I found her to have by far the most experience in the area having carried out several thousand procedures with very low complication rates. That said I was absolutely terrified (typical man!!) but the lovely staff made it as relaxing as it could be .... recovering in very nice surroundings, drinking sweet tea and scoffing chocolate biscuits.

I fed back my fear and now know that they offer the procedure under some sedation ..... in my next life I’m having that !!

First class !! Thank you all

19 January 2018
Unprompted review
Rated 5 out of 5 stars

Cataract Surgery by Dr Tint

Dr Tint operated on a cataract in my right eye on 13/09/17. I am entirely satisfied and delighted with the result. After the surgery I have excellent reading ability for even tiny letters. I would really like to thank Dr Tint and his colleagues for their care and attention and overall excellent support and work during surgery and post surgery.

I will not hesitate to return to ask Dr Tint to cover work on my left eye when the time is right.

Chris Tonge

5 January 2018
Unprompted review
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Reply from The Edinburgh Clinic

Many thanks for your feedback Chris it is very much appreciated and will be shared with Dr Tint and the clinic teams.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff who were attentive throughout. Excellent knowledge and skills and completely professional.

29 December 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you so much for your feedback, it is very much appreciated and will be passed on to clinic staff.

Rated 5 out of 5 stars

A medical facility I can trust

I have always been able to rely on The Edinburgh Clinic. The staff is super friendly. The place is bright and clean. I have been a patient there now for three years. All doctors and nurses are very professional. Special shout out to Dr Dickson!

18 December 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you so much for your feedback, it is very much appreciated and will be passed on to clinic staff and Dr Dickson.

Rated 5 out of 5 stars

I have now had several consultations …

I have now had several consultations and x-rays, ultrasounds at the clinic.
I found the staff very professional and polite, the facility is bright, spacious and clean and everything has always been on time.
My consultant Mr Tim White is a very professional man and I am very happy with my interactions with him.

I have no reservation in giving the Edinburgh Clinic a 5 star rating and recommending it to everyone who considers it as an alternative to your normal route to medical treatment.

17 December 2017
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you so much Colin for your feedback, it is very much appreciated and will be passed on to clinic staff and Mr White.

Rated 5 out of 5 stars

The outstanding staff at The Edinburgh Clinic.

From my initial assemment with Mr Burns to operation day to being discharged with Ali was absolutely excellent. The care and attention I received at the clinic surpassed all expectation (which were already v high). Everybody I met was kind, professional, thoughtful and obviously top of their games professionally.

I was quite nervous at the start and there really was no need as at every stage the nurses, doctors and technicians were so lovely and reassuring. I tried to write down everyone who I came in to contact withs names' so that I can feedback to the senior management what an exceptional staff you have (apologies if I've missed anyone): Mr Burns, Ali, Dr Beatie, Monique, Andrew (who let me have the bear hugger a little bit longer when I was a bit cold!!) and Maddie.

Although I hope not to need more surgery, if I ever did, I really hope it's with the staff above again.

17 December 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your review Alison, it is very much appreciated and will be shared with everyone at The Edinburgh Clinic.

Rated 5 out of 5 stars

Highly Recommended

From the amazing Bookings and Reception Ladies to the Clinical staff my Mother was cared for extremely well. In particular I would like to say a big Thank You to Louise, Craig and Dr Tint for their care and expertise.
I would highly recommend the Edinburgh Clinic to all my family and friends.

15 November 2017
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you for your review Thomas, it is very much appreciated and will be shared with everyone at The Edinburgh Clinic.

Rated 5 out of 5 stars

Excellent

Excellent. Welcoming and helpful staff. Very comfortable surroundings and really good medical care. Couldn't be better.

9 November 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you so much for your review Skye, it is very much appreciated and will be shared with the clinic teams.

Rated 5 out of 5 stars

Excellent Outcome for Elderly Lady

I accompanied my very elderly and immobile mother to have an eye examination. This resulted in her having a minor eye procedure which was carried out on the same day thus saving my mother having to return on another day. It was fantastic that the doctor made time to do this. Added to that the procedure was successful and improved her sight which obviously greatly enhances her quality of life. Special thanks to Dr Jas Singh and Craig Macdonald for their expertise and patience in helping my mother.

2 November 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your review Andrew, it is very much appreciated and will be shared with everyone at The Edinburgh Clinic.

Rated 5 out of 5 stars

Excellent experience and outcome

I was very satisfied with the whole experience of being treated at the Edinburgh Clinic. I went initially to have a cataract removed in one eye and was so delighted with the outcome that I immediately arranged for the other eye to be done too. Dr Tint did a marvellous job on both. All the staff were very professional, helpful and friendly, putting me at my ease for the procedures.

17 October 2017
Unprompted review
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Reply from The Edinburgh Clinic

Thank you so much for your feedback Marjory, it is really appreciated. Your comments have been passed to the clinic teams and Dr Tint.

Rated 4 out of 5 stars

Now not three off the tee.

Excellent consultation advice, surgery and post op follow up service. Fitted into my schedule ,two cataract ops done within eight days of each other between two holidays. Company need better clarity of quoted costs and web costs. All in all, well worth the money. I can now see my golf ball leaving the club and heading to the woods! RR

23 September 2017
Unprompted review
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Reply from The Edinburgh Clinic

Many thanks for your review Robert it is much appreciated. We have recently introduced charge sheets for patients to take into initial consultations, which we hope will provide transparency of pricing for procedures and any variations in prices between consultants. Thank you again for your feedback.

Rated 4 out of 5 stars

I had a cataract done here two years …

I had a cataract done here two years ago and recently had laser surgery. The relaxing atmosphere and caring staff made me feel very reassured. Everything was clearly explained and Dr Tint did a brilliant job on both occasions. It was well worth every penny for such excellent treatment. Eyesight is so precious and I know I had the best possible attention. Thank you everyone. Heather Vendelborg

30 August 2017
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you very much Heather for your feedback. We greatly appreciate you taking the time to share your experience at The Edinburgh Clinic on our Trust Pilot page. This really helps other patients in their research and decision making process.

Rated 5 out of 5 stars

BA at the edinburgh clinic

I had my BA on monday there and the second i walked in the door i knew i had chosen the right place. The care level from staff and nurses was exceptional they couldnt do enough for you!. Put me at ease as soon as I walked through the door. Heres hoping in 10 years time when they need replaced its all the same people. Cant thank everyone enough! If i lived closer id of handed in a card and a big box of chocolates for everyone. X

27 August 2017
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you very much Caprice for your feedback. We greatly appreciate you taking the time to share your experience at The Edinburgh Clinic on our Trust Pilot page. This really helps other patients in their research and decision making process.

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