They lie about not retaining a users IP address. Edge provided a full list by just asking of all ips that ever accessed the edge app account from sign up to account closing. Even after closing the per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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They lie about not retaining a users IP address. Edge provided a full list by just asking of all ips that ever accessed the edge app account from sign up to account closing. Even after closing the per... See more
Company replied
I had excellent customer support via back and forth email exchange with David Coen. I am clueless when it comes to all things Crypto and David when above and beyond to talk me through every step requi... See more
Company replied
Their support is top notch. I've spent a few days going back and forth with Alberto M. He spent the time assisting me in correcting a pretty stupid mistake and then sent me a ton of information that w... See more
Company replied
Had trouble figuring out how to import an expired wallet into Edge and the online customer support was excellent, which never happens! I spoke to a real person (shout out to David Coen) who was super... See more
Company replied
**Edge: A secure and user-friendly platform for managing your crypto** Edge is a mobile application that puts you in control of your cryptocurrency assets. It provides a simple and intuitive interface for buying, selling, and trading digital currencies, all within a secure and reliable platform. Whether you're a seasoned crypto investor or just starting out, Edge has the features you need to manage your portfolio with confidence. **Here's what makes Edge stand out:** **Security first:** Edge takes security seriously, with features like two-factor authentication and encryption to keep your assets safe. **User-friendly design:** Edge is designed to be easy to use, even for those with no prior experience with cryptocurrency. The intuitive interface makes it simple to buy, sell, and track your crypto holdings. **Wide range of currencies:** Edge supports a variety of popular digital currencies, including Bitcoin, Ethereum, XRP, XMR, and Dash. You can also buy and sell with fiat currencies directly within the app. **Powerful trading tools:** Edge offers a variety of charting tools and technical indicators to help you make informed trading decisions. You can also set price alerts to be notified when your favorite currencies reach a certain price point. * **Fast and reliable:** Edge is built for speed and reliability, so you can buy, sell, and trade your crypto assets quickly and easily. **More than just a wallet:** Edge is more than just a place to store your crypto. It's a platform that empowers you to take control of your financial future. With Edge, you can: **Earn rewards:** Edge offers a variety of ways to earn rewards on your crypto holdings, such as through staking and referral programs. **Stay informed:** The Edge app keeps you up-to-date on the latest crypto news and market trends. with in app notifications or by signing up to our newsletter **Get support:** Edge has a friendly and knowledgeable customer support team that is always happy to help. If you're looking for a secure, user-friendly, and feature-rich platform to manage your cryptocurrency assets, Edge is the perfect solution. Download the app today and start taking control of your crypto future.
1495 Pacific Highway Suite 300, 92101, San Diego, United States
Replied to 83% of negative reviews
Typically replies within 1 week
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I have zero complaints about Edge, first and only wallet I’ve used, since 2019,and I’m so lucky it’s with Edge.
Trusted, quick enquiring responses.
With all the scams, can make you reluctant, but honestly, I feel lucky to have chosen a real wallet.
I’ve said this before, thank you so much Edge, fantastic work. Xx Penny Australia

Reply from Edge
The various members of the Edge Support Team are fantastic. They've always been super helpful and knowledgeable when Ive needed assistance, and have virtually always gone above and beyond whatever stupid thing it was I was asking them by providing additional information, alternative options, etc. The app itself is great, and it one of the main wallet aggregators I use regularly. Cheers folks

Reply from Edge
Fantastic wallet
User friendly and their support is second to none

Reply from Edge
Support people are Best!
In case you have any problem or difficulty of understanding what or where to send or transfer, the support Team is quick and friendly and superb! Thanks for your many times help!

Reply from Edge
Their support is top notch. I've spent a few days going back and forth with Alberto M. He spent the time assisting me in correcting a pretty stupid mistake and then sent me a ton of information that will prevent stupid mistakes from happening in the future. Even sent me amazing advice learning more about crypto and what to avoid when learning about crypto. Definitely A+++++ service.

Reply from Edge
I had excellent customer support via back and forth email exchange with David Coen. I am clueless when it comes to all things Crypto and David when above and beyond to talk me through every step required to withdraw my funds from an exchange and deposit them into my Edge wallet. I quite literally would not have been able to move my funds without David’s support - he answered my every question and really put my mind at ease!

Reply from Edge
The Edge wallet works fine as long as it works, but if you have an issue with the wallet it is not easy to resolve, or not solvable at all. The help desk is good when it comes to replying and helping to solve the issue but unfortunately 100% of the issues can not be solved by Edge helpdesk. Since recently the Edge wallet can no longer finalize a sync process for certain coins, due to that funds no longer show in the Edge app. Therefore, I recommend to search for an alternative specialized wallet made for the currency you hold or trade but not use Edge wallet until they have solved the wallet issues.

Reply from Edge
Went through most of reviews. The positive ones are probably written by Edge staff. They recommended scam projects to get potential passive income, I also see that FCA suggests to stay away from Edge. It is hard to verify it but according to some users on Reddit, Edge tries to remove negaitive comments by convincing Trustpilot that these comments were written by competitors or reviewers who were thinking probably about different company.

Reply from Edge
as others have written, this is a scam. The issuer of my credit card denied payment for bitcoin purchase, twice, to protect against a scam. I was contacted, allegedly by Elon Musk, to use gift cards … the first red flag. Then I was given a link to a fake Tesla (investment) mining - I set up a user name and password; when I logged onto the actual Tesla, I was told there was no such username or password … red flag #2. On the fake site, I was instructed to open up the support option and “send [my] gift card” by sending a copy of the back of the card with the code number = BIG RED FLAG. This is a scam. This whole process occurred over a period of more than 3 weeks, many texts to me through an app (Telegram) - another scammers dream, and random phone calls through this app (so it can’t be traced).
To clarify, Edge was an unwilling participant in this scenario, a means to an end to lead down the rabbit hole.

Reply from Edge
Have used this app for sometime. Now when trying to update informs me it is not available in my region . Why? Based in UK .

Reply from Edge
It's an app. It's free. The service is premium. One to one help which is effective and professional.
Best choice for self custody all things considered.
Thanks to Dave Coen

Reply from Edge
I don’t know his name but he was very generous and understanding and helped me with some difficulties i couldn’t solve but i appreciate him and the company should also!!

Reply from Edge
Edge CS took the time to return my call and by email help me to move my funds. They are the first crypto wallet CS to explain why the error message continued to appear. Once they explained how it worked and how to remedy the issue, I had a much better understanding of how the actual moving of funds works in the crypto world.

Reply from Edge
Excellent experience with Edge and especially Daniel Malara. He was extremely professional, helpful, patient, knowledgeable and pro active in resolving my query. I am highly recommending Daniel and Edge team/app. In addition a safe , quick and reliable customer service. Many thanks!

Reply from Edge
I wouldnt give a star at all. no other option, so gave a star and come to write this review.
All these review websites put stars, they should give an option to say the app or website is rubbish or horribly terrible and scammers.
I have lost 14,000GBP this Feb2024.
Edge said its a bad actor whatever it means, all edge did is nothing. their security is weak & bleak.

Reply from Edge
Support is great, thank you Michael! I love being able to talk to a real person.

Reply from Edge
I've been using Edge Wallet for a while now, and it’s hands down one of the best crypto wallets out there. The focus on security is unmatched, with features like client-side encryption and self-custody, meaning I have full control over my funds. It's easy to use for beginners but also has powerful tools for advanced users. I love the seamless integration with different exchanges, which makes it super easy to swap cryptocurrencies within the app.
The interface is clean and intuitive, and I appreciate the multi-currency support. Whether you're new to crypto or have been in the space for a while, Edge Wallet is the perfect tool for managing your digital assets. The team behind the app also seems to be very responsive and active, which is always a plus.
Highly recommend to anyone serious about crypto!

Reply from Edge
The custome service Representative was extremely courteous and helpful! The edge app is extremely fast and easy!

Reply from Edge
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