EDF Energy Reviews 

It's like they just make their bills up, £750 in credit so call to say I want some back only to be told that's not my balance, there's an error......EVERY MONTH....but they don't seem to be able to resolve it, meter bill every 30 minutes so not an estimate but still the bills are pure guesswork

⚠️⚠️⚠️ DO NOT USE EDF ⚠️⚠️⚠️

This is honestly the worst company I have ever dealt with.

For over a year, I sent email after email trying to pay the bills they were sending me. They would take 3–6 weeks to reply, and when they finally did, they told me the account number they had been billing me for did not exist — even though they were sending me bills every single week with that exact account number on them.

Because of their incompetence and refusal to let me settle the bill properly, the balance eventually built up to £8,000.

EDF then fitted a smart meter and refused to remove it until the balance was paid in full. I paid the entire £8,000, but they still have not removed it.

What makes it even worse is that this smart meter has been costing me around £50 PER DAY in electricity. That’s an unbelievable amount of money every month just to keep the electric on — all caused by a situation that could have been avoided if they had handled my account properly from the start.

They are almost impossible to contact, and every reply is just another apology for delays with no actual help or solution.

Please think twice before using this company. In my experience, they have been completely unprofessional, and I feel totally taken advantage of.

AVOID, AVOID, AVOID.

DO NOT USE THIS COMPANY With Bionic. We are a small business and id wish I'd read all reviews before. I initially used them 2 years ago. Can see from other reviews BIONIC automatically digitally renews for 6 months time even though I have not agreed business renewal and this is what has just happened to me now with bionic and edf at vastly increased prices that they say your stuck in and bionic and edf make thousands of pounds on us the customer. Daylight robbery. EDF YOU ARE ARRANGING THESE SHOCKING CONTRACTS WITH BIONIC YOUR GETTING A BAD REVIEW TOO AS YOUR IN BED WITH BIONIC! I am just trying to sort now and am telling EDF that this contract does not stand - I ahve not reewed or signed anything. EDF WONT CANCEL EVEN THOUGH ITS ME WHOS THE CUSTOMER WHOS PAYING.I HAVE NOT RENEWED OR SIGNED ANYRHING FOR RENEWAL IN DECEMBER 2026!!..WONT LISTEN AND WILL NOT HELP. Please beware. Dont use!!
I will be speaking with the energy ombudsman. EDF this is how you lose future customers.
I recommend octopus for business. Had no trouble with them at all for any of our other business sites.
Been in business for nearly 30 years now and have never witnessed digital auto renewal. BEWARE EDF AND BIONIC CUSTOMERS

There Service is so bad it's actually funny! Sent Emails for weeks without a Reply! The so called text message Service they replied eventually saying sorry i was on Holiday since last week 😆 still didn't reply to my actually issue just they were sorry! The WhatsApp service is the same total incompetence! They reply every 4 days if you are lucky but don't actually seem to be able to read or understand English or what your asking!!

Moved to my new property back in February and yet waiting for my bill. Trying to set up an account several times and the service provided is shocking. 3 months in and I havent got my account. Just wanted to sort it out to move to a different supplier. DO NOT GET EDF as your energy supplier

I have booked on three separate occasions to have a smart meter installed at my business premises.
On the first occasion nobody turned up and I received no communication why!

On the second occasion the engineer was due to be with me between 8 am to 12 midday and he turned up at 2 pm. He then announced he wasn't qualified in the type of metre I had so he couldn't do anything!
On the third occasion an engineer was due between 8 am and 12 midday and at 11.37 am I received a text to say due to unforeseen circumstances the engineer would not be attending.
So I have given up and won't be having a smart metre installed.
When I have telephoned customer support on a few occasions it has taken me over a hour to speak to customer services to rebook the engineer.

EDF HAVE A METER IN MY HORSE FIELD. THE METER SHOWS NO UNITS BEING USED FROM ITS INSTALATION.
EDF KEEP ON SENDING ME BILLS FOR STANDING CHARGES, I KEEP ON ASKING THEM TO TAKE THE METER OUT BUT NEVER DO SO OR WILL GIVE ME A DATE WHEN THEY WILL. HELP HELP -13-5 2026- D.DENSHAM

We moved in, change provider immediately. Had outstanding bill for 3 days while changing provider. We paid it. Week later received another bill. We tried to contact customer service. Terrible , the lady couldn’t get explain why we getting charge extra or what actually happening. Apparently they don’t even have access to data. What’s the point to be customer service, if you keep repeating what been writen by company policy book.
It was just 20quid which is not big deal as long as we actually used it and you can provide readings. We took our meter readings and provided to them on the day of moving and they still manage to make mistakes. Stay away, terrible.

Ineffective and substandard customer service. They have created internal barriers to resolving issues quickly, by insisting that only internal emails to responsible departments can instigate an investigation and satisfactory response. It is now 3 days since I contacted them and in so far I have received only a partial response. There are plenty of energy companies that provide a better customer experience.

Terrible company, keep scrolling, these buffoons have blocked me from using my app to pay bills so they can send me postal ESTIMATES and Jack the price of my bill up, don’t go near them, theyre out to rip you off from every single angle!!!

Where do I begin here? I’m a disabled person, physically and with some mental challenges and poor mental health. My first problem with EDF began when they were charging me every month for years for gas I wasn’t using. It took them 10 months to sort this out and refund me after I needed third party assistance and had to battle to be referred to complaints. They have now billed me £17,000 for electricity claiming they are absolutely justified in that, despite the fact I’ve paid them every month and on time. They refuse to refer me to complaints and I have lost count how many times I have told them that I am disabled and unable to access my meter to read it. I don’t have a smart meter because I don’t trust EDF. Prior to this floor thumping bill, they tried to take more than 5 times my gas payment is in order to keep the meter one particular month and I couldn’t afford it, so cancelled the direct debit, I’m not trying to be a difficult customer, I have offered to pay them by standing order because of my deep mistrust in them, which they rejected and insist I pay the £17,000!! I live in a small cottage in a rural area. I have a bog standard 3 up 2 down set up. How can they sit there and justify this outrageous bill? Why don’t they ever tell me straight if I am listed as a priority customer and why don’t they refer me to complaints? The reason I ask them if I’m on their priority list is because they constantly bombard and harass me with texts telling me to read the meter!!! You couldn’t make this up. So I suggest, vulnerable or not, think very carefully before deciding whether EDF are the energy supplier for you. Please be very careful. I’m borderline suicidal over this. I can’t sleep, my stress levels are through the roof and I’m vomiting regularly and struggling with awful migraines. I struggle with severe migraines as it is due to neurological illness and am prone to falling due to balance problems, I’m wondering if all this added upset and stress is making them worse and impacting in a profoundly negative way on my health overall. I’m in the UK.

Joined their company back in January when I took over a small business.
I joined on the 7th of Jan, but the building had been vacant since the previous July.
When I received my first bill I realised they were charging me £800+ for two months worth of electricity (no gas on the property). Looking into it I realised they were charging me all the way back from July.
I called up and explained that I’ve moved into the property in January. That was the start date I initially provided them and the start date on the tenancy agreement.
They acknowledge this cancelled the account and created a new account for me, which also started in July! Initially they credited my account the money that was owed on the previous bill, I paid off the balance for January to February, then the next month I received an £800 bill again.

I contacted them one more time and they asked me to provide more proof that I moved in on the 7th of Jan. I sent them the tenancy agreement I already had sent and proof of payments to the landlord which began in December (including the deposit for the property).

They’ve now made me a third account, that isn’t linked to my email address so I can’t login, and charged me from January to April. On the previous account that they have since deleted, I had already paid January to February, they have not credited me this money to the charging Me for the same months twice. I have raised this complaint in an email and over the phone and nobody seems to understand what I’m saying. And they blaming me for this whole mess when all they had to do was get the move in date right in the bloody first place.

I’m waiting to get the money refunded onto the newest account, I will pay off what I owe on the bill after that and then I’m leaving this absolute circus of a Company.
Unbelievable.

Unsatisfactory handling of EDF Energy billing issues has led to escalation with the Energy Ombudsman. Despite providing manual meter readings, EDF calculated my bill based on their estimates. The result being a significant hike in monthly payments. EDF failed to demonstrate any consideration. Manual readings were originally provided to safeguard against anomalies arising and safeguard against questionable smart meter consumer issues. Evidently this does not protect me, the consumer, from being blatantly ripped off.

Absolutely useless, we've had nothing bu trouble with them on our business account t since we took over our building, terrible customer service, constantly incorrect bills, deducting money from out account without authorization. These people are utter clowns. Avo8d at all costs. We will be taking our business elsewhere.

Stress me out everytime talk to them, i wanna change the top up key but i don’t have account with them, i try to set up a new account because pervious tenant use their service, i spoke to the landlord and the landlord said i should contact them, i contacted them n they force me on and on again to know the pervious tenant details, which is i don’t even know and the landlord neither they know the pervious tenant’s account details . This is has been 1 year i dealt with them, and i stuck with the key that nearly can’t be use anymore.

EDF have completely failed to fix my inoperative smart gas meter in over a year and send arbitrary bills to attempt to "game" price fluctuations in their favour.
Just today I received a gas bill of more than twice the actual amount used and I can only assume they want advanced payment because of price regulation due to take effect today. This is in spite of my providing readings on a monthly basis and almost always being in credit.

EDF ARE NOT RETURNING MY CREDIT ON AN ACCOUNT "CLOSED 13 DAYS AGO AND DONT WHY" ALL I HAVE RECEIVED IS PROMISES TO PAY ME BACK ASAP AND I HAVE WRITTEN MANY TIMES ASKING THEM TO RETURN IT. IT IS VERY EASY TO RETURN, JUST USE THE DIRECT DEBIT ROUTE THEY USE TO CLAIM PAYMENTS. I HAVE NEVER BEEN IN DEBT IN THE YEARS I HAVE BEEN A CUSTOMER OF EDF. THIS IS JUST BEING " VINDICTIVE ON THEIR PART" THIS WOULD BE ZERO STARS IF I COULD.

Misinformation, lack of response, nobody who can help. I estimate that EDF's failings have cost us between £1,200 - £1,400...which as a small business starting out is devastating.
When we took over an existing lease, it took EDF more than 7 weeks to process the transfer. It was only then, on receipt of an outrageous bill, that we became aware that we'd been automatically transferred onto their 'out of contract' tariff. At no stage previously were we made aware that this would happen and that we'd need to negotiate a new tariff and contract (I'm sure this lack of information is deliberate).
The issue was compounded by a lack of response since submitting the complaint. I logged between 5 and 6 hours on the phone - either on hold or explaining my situation - trying to get some sort of response. I was repeatedly assured that 'a manager' would call me back. Which of course never happened. In the 15 days I spent trying to speak to somebody who could help, energy prices jumped as a result of events in the middle east, meaning that my liability was growing by the day, and it was getting more and more desperate to sort it out.
And of course, I couldn't negotiate a new contract, with EDF or anyone else, as long as my ever-increasing debt remained unpaid.
So in the end I had no choice but to cave in and pay the bill in full. And, of course, the moment I then moved to a different supplier, I received a response from EDF (just a few minutes after the standard 'we're sorry to see you go' one) telling me that as I've paid off the debt and moved suppliers they are considering the matter dealt with, and my complaint is closed.

My unpleasant experience began when I contacted EDF Energy back on 6 March 2026 to request for copy of old energy bills for the period from September 2021 to December 2022 of my house.

Notwithstanding their staff’s assurance and promise that the requested bills would be ready on 11 March 2026 and later 13 March 2026, they were not sent to me as promised on either dates.

On 16 March 2026, I called up their Customer Service Centre and repeated my request again. My call was first answered at around 12:07 pm by a customer officer named Julie.

Upon checking my account number and billing address, Julie held the line for some time to make enquiry with her colleagues at billing team on the matter. She came back after around 10 mins and told me their billing team was still processing my request. I then explained to her the urgency of the matter that could not afford further delay. I therefore demanded her for a time estimate of when those bills would be ready. Julie bluntly answered in no way she could tell me when the said bills would be available. Despite knowing these bills were requested urgently and had been delayed inordinately, she did not bother to appease my anxiety or disapproval by suggesting any solution to the delay but only repeated her earlier answer again and again like a parrot !

In reply to my demand for contact number and / or email address of their billing team, Julie claimed she did not know any way to contact their staff at that team. Disappointed by her unhelpfulness, I further asked her to put my line to her section or team head whom I believed would be more helpful. Again she denied my request alleging she cannot put my line to anyone.

Finding her to be both incompetent and unhelpful, I asked Julie for her staff number and surname. She refused to give me her staff number and surname. What infuriated me most, was her remaining silence over the phone !

What really displeased me, was not her incompetence and reluctance to help, but her RUDENESS ! It is extremely impolite for a customer service officer to deliberately ignore her customer and remained silent in response to his enquiry !

As she was not responding to me, I hang up the phone at around 12:47 pm. But I forewarned her complaint would be lodged against her.

Being so desperate to obtain those old energy bills, I made a 2nd call to their customer service centre on the same day at around 12:56 pm. This time my call was answered by another girl named Vicky attaching to Team G.

Vicky was in total contrast to Julie !!!!

In short, Vicky proved to be very competent and helpful. Upon knowing urgency of my request, she made enquiries with their billing team. I was thrilled to learn from her that those old bills were ready to be sent to my email box instantly !!

Accordingly Vicky sent me all the old bills in 15 attachments by 3 separate emails. She was so thoughtful to go through those attachments with me one by one over the phone to ensure they were exactly what I needed. I wrote a review on Vicky's sterling service yesterday.

The 1 million dollars question is, why did Vicky manage to send me those bills I requested without delay whereas Julie was unable to do the same ?????

As said, it was her attitude that displeased me most. I am sure EDF energy never trained her to treat customer in such insolent manner !

While Vicky definitely deserves a credit, Julie deserves immediate dismissal. There is no excuse for substandard service. Staff of such low calibre, would bring disrepute to the company !!

Shocking customer service. A simple final bill, when they thought we owed them - quick to demand 14 days payment. When I corrected meter reading its “with billing” for 2 months ( I suspect because we’d be in credit and they would have to refund).How can a ‘specialist’ take 2 months for a simple units calculation?
Worse when you try follow up I get ‘copy / paste’ ‘we’re working on it’ emails, they don’t even respond to the enquiry.
The Ombudsman must be sick of them, the clock is ticking and that’s my next step. Avoid!! Change company quickly there are brilliant utility companies out there like Octopus.