When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
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See what reviewers are saying
The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
Company replied
Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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Reply from EDF France - clients particuliers
Hello Zoé,
I'm delighted that our customer service meets your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
Very Fast and effective use of…
Very Fast and effective use of established procedures.100 % online.
6 December 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Vivek,
It's great to hear that you experienced a fast and effective process that was entirely online! Having established procedures in place can really streamline things and make everything more efficient. It’s especially convenient to handle everything digitally.
Mary d'EDF
Traitement de la modification d’un…
Traitement de la modification d’un abonnement rapide et efficace et très professionnel.
6 December 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Julien,
Merci beaucoup ! Heureuse que tout ait été aussi rapide et fluide que prévu. À votre service pour de futures modifications ou conseils ! 😊
Manal d'EDF.
Efficacite des prestations
22 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Christian,
L'efficacité des prestations est cruciale pour garantir la satisfaction des clients. Cela signifie que les services sont fournis rapidement et de manière fiable, répondant ainsi aux attentes des utilisateurs. Si vous avez des exemples spécifiques d'efficacité dans les prestations que vous avez reçues, n'hésitez pas à les partager ! Cela peut aider à mettre en lumière ce qui fonctionne bien.
Mary d'EDF
EDF helped me with a technical problem and also put me onto a cheaper tariff
EDF helped me with a technical problem and the advisor was extremely helpful and clear in his explanations. It was a very positive experience.
28 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Good morning Julie,
I am delighted that our services lived up to your expectations and thank you for your positive feedback.
Your satisfaction is our priority.
Don’t hesitate to let those around you know!
Marina d'EDF
Rectifying my address
Having an English help line , is so helpful for people who are not fluent in french.
Severine, whom I spoke to understood my problem, and gave me more advice about having my house number verified.
Extremely helpful
25 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Dawn,
I am delighted to read your testimony. 😊 Have a nice day!
Mary from EDF
Reply from EDF France - clients particuliers
Hello Terry,
I'm delighted that our English service has lived up to your expectations.
Your satisfaction is our priority and we strive to maintain a high standard of service.
Thank you for your positive feedback
Marie-Hélène d'EDF
Amazingly helpful regarding my request
23 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Good morning Chris,
Thank you for this positive review, I am happy to have you among us!
Mary from EDF
Excellent customer service
Excellent customer service. Dealing with my power outage. Merci.
22 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Dear Barbara,
Thank you for your feedback.
Do not hesitate to contact us in case of need !
Au plaisir,
Best regards,
Camille
Customer Advisor
Unjust and uninformative billing
OMG, I phoned them to pay my bill, they told me that a technician will be despatched to fix my meter which is blocked!
I have never complained about this as at the end of the day it's not my problem.
They told me that if I'm absent when the technician arrives I shall be billed but no mention that it'll cost me either way!
I have just checked my emails and to my ABSOLUTE disgust they are charging ME 48€ because THEY have decided to send a technician to my address and this is even before the technician arrives!!!???
Absolute thieves!!!!
And by the way an extremely abrupt and rude woman to whom I spoke!!
21 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Good morning,
I am sorry for the situation you describe which is not consistent with the attention and quality of service that we wish to provide to our customers.
We attach great importance to the opinions of our customers.
To help you, can you send me an email to supportsocial@edf.fr specifying your Trustpilot username and your customer contact details? Your request has received my full attention and I will take particular care of it.
See you soon!
Marina from EDF
Perfect assistance
Perfect assistance - great English and very courteous and efficient. I couldn’t have done what I needed to without this lady’s help. She was wonderful
20 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Tim,
I'm delighted that our customer service has met your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
Professional helpful advisor
Helpful, courteous and professional service
18 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Lucyna,
I'm delighted that our customer service has met your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
Stay away from this company
Stay away from this company. I have spent 6 months trying to change an account that was set up fraudulently and after months of frustration had to change supplier to get this account closed. Recommend to friend or family.... I wouldn't recommend to my WORST ENEMY!
12 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello,
I am sorry to hear that you had such a negative experience. I can only suggest that we revisit your file from the beginning. Could you please write to me at supportsocial@edf.fr ?
Thank you for your understanding.
Best regards,
Camille
Customer Advisor
EDF
SUITE A UN DEMENAGEMENT ET A UN…
SUITE A UN DEMENAGEMENT ET A UN EMENAGEMENT, TOUT A ETE SIMPLE ET RAPIDE UN SIMPLE COUT DE TELEPHONE
4 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour,
Je suis ravi que votre expérience auprès de nos services se soit bien passée.
N’hésitez pas à le faire savoir autour de vous !
Adrian d’EDF.
Very clear and has a good patience ⭐️⭐️⭐️⭐️⭐️
4 November 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Airon,
Je suis ravi que notre service client réponde à vos attentes !
Merci pour votre retour ainsi que pour cette superbe note !
Adrian d’EDF.
The English speaking telephone number…
The English speaking telephone number is fantastic for anyone new to France or who hasn't mastered French yet. The young lady had excellent customer service skills & was very happy to organise a quick appointment to fit a linky meter. The engineer was polite & fitted the linky meter in less than an hour!
30 October 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Kristian,
Thank you for your positive feedback! I'm glad to hear that our English-speaking telephone service was helpful and that you received excellent customer service. If you have any further questions or need assistance, feel free to reach out!
Camille
Customer Advisor
EDF
Satisfaction de clients
Satisfaction du professionnalisme de la gentillesses des interlocuteurs et de leurs réponses à mes questions, merci
23 October 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Joel,
Je suis ravie que votre expérience auprès de nos services se soit bien passée.
N’hésitez pas à le faire savoir autour de vous !
Marie d’EDF
Reply from EDF France - clients particuliers
Hello Priscillia,
I'm delighted that our customer service has met your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
merci au service clients EDF
j'ai eu rapidement la reponse à mes questions, un message vous averti de l'appel , simple et efficace
11 October 2024
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Philippe,
Je suis ravie que votre expérience auprès de nos services se soit bien passée.
N’hésitez pas à le faire savoir autour de vous !
Mary d’EDF
Excellent Service!!
Phoned EDF as electricity would not turn on (suspected old isolator). Phone answered within 3 minutes, even found an English speaking advisor for me!
Technician appeared within 3 hours, replaced isolator, checked working and explained everything to our complete satisfaction. Excellent Service! Thank you :-)
11 October 2024
Unprompted review
Reply from EDF France - clients particuliers
Good morning Glynnis Senior,
I'm glad to know that your issue was resolved quickly and that our team was able to provide you with a pleasant experience. We hope to continue serving you with the same level of satisfaction in the future. Thank you for your trust.😊
Mary from EDF
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