When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
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The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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Sarcastic agents not required
If youve got agents taking calls for complaints you need to make them less sarcastic. The one I was unfortunate enough to encounter made me more frustrated and more eager to cancel my direct debits with yourselves which i did. Im now looking for another provider
4 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Claire,
We're sorry to hear that your experience with our services did not live up to your expectations. Your satisfaction is important to us, and we sincerely wish to understand the difficulties you have encountered.
In order to protect the confidentiality of your personal data, would you please contact us directly at the following address: supportsocial@edf.fr?
Please include your Trustpilot username and your customer details so that we can access your file and provide you with a rapid and appropriate solution.
We look forward to hearing from you and will do our utmost to regain your trust.
Have a good day,
Adrian from EDF
Excellent support telephonique
Excellent support telephonique - conversations tres agreables
3 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Alexandre,
Merci beaucoup pour votre retour !
Nous sommes ravis que notre support téléphonique ait été à la hauteur de vos attentes et que vous ayez trouvé nos conversations agréables.
Votre satisfaction est notre priorité, et nous vous remercions pour vos compliments.
Marina d'EDF
EDF query on how to take a meter reading
The lady we spoke to was very professional, polite and friendly. She answered all of our queries and took the time to listen to us.
28 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Kathryn, thank you so much for your kind feedback!
We're delighted to hear that our representative was professional, polite, and friendly, and that she took the time to listen to your queries and provide thorough answers.
At EDF, we strive to offer the best possible service, and it's wonderful to know we met your expectations.
See you soon, Carine from EDF
Booking an appointment to install a…
Booking an appointment to install a Linky meter was made easy by the lady that dealt with my call. She was very helpful and spoke very good English as some things are difficult to explain when your not totally fluent with the language.
26 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Paul and thank you for your feedback!
We are delighted that your exchange was facilitated by our English-speaking consultant.
We always strive to provide the best service to all our customers.
Best regards.
Marie-Hélène from EDF
International Service was great and…
International Service was great and made my request easily
25 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Dawn,
Thank you very much for your feedback! We're delighted that the international service was able to respond to your request quickly and efficiently. Your satisfaction is essential to us.
EDF Marina
Professional and problem-solving…
Professional and problem-solving oriented.
25 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Sebastien and thank you for your positive feedback!
We’re thrilled to hear that you found our service professional and solution-oriented.
We always strive to resolve issues as quickly and efficiently as possible, and we appreciate your trust.
Marie-Hélène from EDF
They listen with patience*,and I appreciate.
They listen with patience*
17 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Robel,
I'm delighted that our customer service meets your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
Excellent service yet again
Despite a relatively long wait for an advisor (5mins+ at international rates) the advisor was extremely helpful as seems to be the case always with this English speaking helpline.
The advisor quickly understood the rather complex situation which arose after we moved house and quickly resolved the technical glitch on mon espace to get us back on line quickly.
Despite the possibility that the changes might take 2 working days, it was all in place within 3-4hrs and all the subsequent ammendments went smoothly.
Top marks again EDF!!
12 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Claire,
Thank you very much for your detailed and positive feedback.
We are pleased that, despite a somewhat long wait, our advisor was able to quickly understand your situation and resolve the issue effectively.
Your satisfaction is our priority, and we are delighted that the changes were made as quickly as possible.
We also thank you for your appreciation of our team and remain at your disposal for any further inquiries.
Marina d'EDF
Very satisfied with the services of EDf…
Very satisfied with the services of EDf France. No issues since last two years of service !
7 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Gabriel,
Thank you very much for your feedback!
We are delighted to know that you are satisfied with our services and that everything has been going well for two years.
Your loyalty and satisfaction are very important to us.
Marina d'EDF
attente long mais service après tres bon
l'attente était long mais le conseieller était très efficace
5 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Sarah,
Merci pour votre retour !
Nous comprenons que l'attente ait été un peu longue, mais nous sommes ravis que notre conseiller ait pu résoudre votre demande avec efficacité.
Votre satisfaction reste notre priorité.
Marina d'EDF
Best customer service in France !
Every time I had a talk with an EDF consultant, they were calm polit and efficient.
4 March 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello, thank you for your feedback!
We are delighted to hear that our consultants have provided you with calm, polite, and efficient service.
Your satisfaction is our priority.
See you soon.
Carine from EDF
I was overwhelmed when the way she…
I was overwhelmed when the way she speaks to me and give answers to all my questions her advice to me was so powerful and helpful
26 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Boddy,
Thank you very much for your feedback.
We are delighted that the advice and listening of our advisor had a positive impact on you.
We attach great importance to providing a service that is both useful and reassuring.
Marina d'EDF
Very good
There was continuous instruction. .. The technician fixed the time for physical setup. . ..called 15 minutes before arrival. .. .completed the job. . .. 👍
26 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Justin,
Thank you for your feedback.
We are delighted that the installation was carried out professionally and that the technician respected the scheduled time by informing you 15 minutes before his arrival.
EDF Marina
Outstanding
The english speaking service is outstanding. The consulente was very polite, kind and well spoken. She took enough time to listen, take action and explain her actions. Very good indeed!
24 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Patricia,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our English-speaking service. We’ll be sure to pass your compliments to the consultant.
Mary d'EDF
Informations tres claires
Informations tres claires. Reaction rapide.
21 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis que les informations aient été claires et que notre réactivité ait répondu à vos attentes.
Votre satisfaction est notre priorité, et nous vous remercions pour votre confiance.
Marina d'EDF
EDF representative on English speaking…
EDF representative on English speaking line was excellent. Helpful, efficient and made the call easy and productive.
21 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Cheryl,
I'm glad to read that you appreciate your custommer experience !
Feel free to contact if you need any assistance.
Best regards,
Camille
An Excellent Adviser
The adviser who answered my call was very polite, helpful and efficient. She also spoke excellent English which made things much easier for me.
20 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello.
I am delighted that you are satisfied with your experience with our services.
Thank you for your excellent rating!
Elsa from EDF
Customer service, efficiency and quality
I was struggling to speak in French to the EDF advisor regarding my gas and energy invoice query, so the first advisor put me through English speaking advisor. Selima was an amazing help to me. She was welcoming, she spoke very clear English, extremely polite and professional. She went beyond and above to help me to sort out my query and advised me how to get right solution. EDF has always been good with customer service but this lady is truly an asset to the company. Keep up the good work Selima. Thank you.
21 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Veronica.
I'm delighted that Selima was able to help you with your enquiries and that you found our advisers to be quality contacts.
Thank you for your feedback and excellent rating!
Elsa from EDF
Reply from EDF France - clients particuliers
Bonjour, merci beaucoup pour votre retour positif ! 😊
Nous sommes ravis d’apprendre que vous avez été satisfait de l’aide de notre équipe.
Nous mettons un point d’honneur à offrir un service à la fois compétent et agréable.
À très bientôt, nous espérons !
Carine d'EDF
Very good service, but short of perfect
Very good service, yet not perfect. Also, a garden variety of customer service representatives in terms of experience and know-how. All of them were very courteous, though.
18 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Chris,
Thank you very much for your feedback.
We are happy that you found our service courteous and that each representative was able to help you.
We take your comments into account to continue to improve the quality of our service.
Marina d'EDF
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