Edensgate Reviews 

393
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate the exceptional high-quality product, showcasing its delicious taste, excellent composition, and highly effective daily benefits that significantly enhance overall focus and energy levels. Many buyers find these alternative beverages to be a truly wonderful addition to their daily morning routines, providing a consistently smooth and deeply satisfying experience. However, some customers also noted significant delivery delays, missing parcels, and persistent frustrating issues regarding shipping tracking updates across multiple online purchases. Other individuals frequently expressed deep frustration regarding extremely slow communication and total unresponsiveness from customer support teams when attempting to resolve these pressing problems.

What people talk about most

Product

Consumers find product to be positive, regularly praising the delicious taste and superior quality compared... See more

Quality

People report positive experiences with quality, highlighting the delicious taste, great strength, and... See more

Order

Customers consistently note negative experiences with order, highlighting severe delivery delays and... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing a split in their experiences. While some... See more

Response time

Customers consistently express deep frustration regarding response time, reporting that multiple emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial hiccup with missing items, Lisa was my point of contact and had great service in rectifying the issue. The product itself (mine was coffee flavour) tastes good, slight earthier taste... See more

Rated 4 out of 5 stars

This might the fourth review I've ever done in my life but I felt compelled to write something as for someone who regularly drinks mushroom coffee, the taste certainly isn't as bad as the rest of the... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Shop for the World's Finest CBD Products all in one place. Low prices and quick delivery on the very best CBD brands.


Contact info

3.4

Average

TrustScore 3.5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(393)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CBD Tea selection

Tried all of the tea selection now and each has it's own signature flavour and effect, my favourite being the camomile to flush away the head noise after work. A tasty way to turn down the volume of the day.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

No more prescription medication

Have just recently restocked and once again the quality is outstanding. It helps me sleep and stopped the need for prescription anxiety drugs. Often have great discounts too, will definately continue using this company.

14 January 2024
Unprompted review
Rated 5 out of 5 stars

I love the teas from edensgate the…

I love the teas from edensgate the flavours lovely and I find them calming and therapeutic, I love a lot of the favours but some of my favourites is rooibos and turmeric and ginger helps deal with my anxiety and helpful for my joints

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Biscotti hash 5 ⭐

Was skeptical at first but placed an order for the biscotti hash and it arrived promptly, customer services where friendly and helpful when I sent them an email after placing my order.

Will be ordering again, the biscotti hash was like you would expect hash to be nice sticky texture and smooth when smoked . Will be ordering more soon !

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Cbd balm and cbd cream

I’ve been using cbd balm for a few years now and find edensgate have the range that helps me. Especially in this colder weather I feel aches in my joints and during the night rub in 500 or 1000 mg balm this results in a very good feeling of ease and calming in my hands and fingers. I also have the cbd rescue cream which gives daily skin relief and I can recommend it as well.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing website !

Absolutely love Edensgate, always arrives on time and their customer service is very helpful. I love their Tea’s and balms they work really well for me

1 January 2024
Unprompted review
Rated 3 out of 5 stars

Problem eventually sorted

**Update: Edensgate eventually responded to me and I have now received what I ordered, with a little extra to apologise for the inconvenience**

Ordered over 6 weeks ago and still haven't received what I paid for!

I received an incorrect product as part of my order, so I sent an email and was asked to return the item for an exchange, which I did over 4 weeks ago. Since then I have not received the correct product and have had no contact or response at all from Edensgate, despite sending several emails as well as messages through Facebook and Instagram.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Back pain

I have had chronic lower back pain for years and the powerful painkillers prescribed are no longer effective. A friend recommended cbd. After a couple of weeks the pain has not gone, but is much more manageable. I told my GP and she has no objection. I suggest you give it a try, there's nothing to lose!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. The quality of the products are the best in the world. The resin is excellent, so good I spend over £800 a month to help my extreme ocd. Customer service is always prompt. Deluvery is really fast and tracked to the minute.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Problem rectified

After an initial problem not receiving any emails from Edensgate after my repeated contacts and they weren’t in my spam folder either. I contacted them via Instagram and neither party knows why but emails weren’t reaching me from Edensgate.
But they offered me as a good will gesture for the inconvenience a larger size of Lions Mane extract as they didn’t have what I initially ordered in stock. Also sent me a canister of CBD tea for free. Really great solution and I was really pleased with the outcome. Great customer service 👍🏻

11 November 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Cathryn,

I can confirm that we have emailed you regarding your purchase and have also replied to your emails. Please can you check your spam/junk folders so we can get this issue resolved.

We are unsure to why you don't seem to be receiving our emails, however you can also reach out to us on our Facebook & Instagram,

We look forward to hearing back from you,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Great tea

Great tea, nice taste and quick delivery

9 October 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Robert,

Thank you for your kind review,

We are happy that you are enjoying our CBD Tea collection & service,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Loved the camomile tea perfect for…

Loved the camomile tea perfect for relaxing or bedtime or any time of the day rrally to help keep you calm. I love that they made this flavour. The packageing and everything is smart too.

3 November 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi There,

Thank you for leaving your very kind review,

It is wonderful to read that you are enjoying our Camomile CBD Teas & you are finding them relaxing, keeping you calm and helping you with your sleep.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

My first time ordering from Edensgate…

My first time ordering from Edensgate and very impressed how quickly my CBD teabags arrived. I have Camomile CBD teabags and must taste lovely, its a lovely relaxing bedtime drink to soothe you off to sleep.
I can highly recommend Edensgate teabags and have to friends and family.

3 November 2023
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Elizabeth,

Thank you for your very kind review,

It is great to hear that you are enjoying our Camomile CBD Teas for bedtime, we appreciate you taking the time to write this review.

Kind regards,
Edensgate Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look