Ede & Ravenscroft Reviews 2,361

It’s unfortunate that customer satisfaction is not the priority for this company, they would not resolve your issue and would tell you it’s your fault. I had a graduation ceremony last week and the service provided by Ede & Ravenscrott is a pure scam. I paid at the ceremony 30£ to get photographs, as advertised on the banner. Next day I was informed that I paid for the right of the photographer to take pictures of me. By the Act 2015 of the consumer rights, I have not received anything tangible in return from them. They are refusing to refund me or provide photographs in any form (digital, unedited and etc.) this is a pure scam, as a people are not informed what they are paying for and at the end customers receive “air”. Avoid using the services.

Faultless service and super friendly and approachable staff who helped me feel more confident before my graduation

For the amount of money you are paying, you would expect to get normal photos. Instead I received blurry photos. I can get higher quality photos from my smartphone and print them.

Very disappointed

My daughter's graduation photos are so dull and grey. She has emailed several times, including to the customer service email given many times in response to these reviews, yet gets no reply at all.
This company provided graduation photos for one of my other daughters and we were happy with those. But this set look so out of place next to the others due to the appalling greyness.
Alice if you are going to respond to this, please give us a way we can actually get a reply from someone. We have been trying to resolve this for weeks now.

At Aberdeen NEScol graduation I had the misfortune of dealing with this company.

I pre-booked photography on the day, queued for ages and eventually got my turn. The photographer spoke no words to me and quickly posed me. I felt very uncomfortable and stiff in the pose I was given.
They then started taking photos, there was no countdown or anything just silence. I felt deeply uncomfortable and awkward.
This is then reflected in the images I was given, I hate the images. I am extremely awkward in the images.

Customer service - Null.
The customer service first response was basically "we can partially refund and that's it. Sorry no sorry."
I then wrote a large complaint email which again fell on deaf ears with a basic response and fake sorry followed with "either take the refund or select your image as ordered" .
They did mention a sitting fee which basically said I paid £20 to even get my images taken, hence the partial refund.
I find this sitting fee ludicrous and it is just to extort students and family's on such an important day.

You do not get shown the image on the day so you do not know if it is a good photo or not until you get them. Considering you are urged to pre-book photos, you should be shown the images and at least be offered a retake of 2 images.
Or at the very very least be refunded all the money you paid for the photos. None of this sitting fee rubbish.

I absolutely cannot recommend this company and urge you not to pre-book photos. Just don't get any photos.

Bought an overcoat for Christmas 22 months ago. I took the jacket out for this winter having only worn it for one season. The seams had come out of the pockets on both sides and torn down both sides of the pockets. Clearly not a co-incidence. The customer service man said we dont guarentee clothing. Translation, you shouldnt buy our poor quality products as you take the risk for our poor work. They offered to repair it but the damage already done would be unrepairable for it to look good. I ended up just leaving the +£1.0k overcoat there and gave up. Astonishing tbh, another tailor did give me the heads up about Ede and Ravenscroft after I bought the jacket that it would probably fall apart over a couple years. I didnt expect it to be this quick

Everyone were friendly and it was truly an amazing event.

Brilliant service.

Can't fault them.

Friendly attentive organised and wow the person with camera was energising loved it

Friendly and organised staff made the collecting and trying on of the gown very efficient.

I really liked that the photo with teh RAd presidant was ready to purchase onsite. The staff were friendly and professional.

Great service at my graduation. Really liked the personnel service, putting the gown on for me, making sure it fits well. Thank you

Very well organization , nice service

I had such a positive experience with Ede & Ravenscroft for my graduation. The staff were extremely kind, helpful, and well-organised, which really helped to make the whole process smooth and stress-free. On what is usually quite a hectic day, their professionalism and friendliness made everything feel calm and easy. I couldn’t have asked for better service – thank you for helping to make the day so special!

During the event, the staff at Ede & Ravenscroft were incredibly friendly and efficient, which really put me at ease while wearing the gown for such a special day. The person who assisted me ensured the gown fit perfectly, taking the time to make sure everything was just right. Their professionalism and attention to detail made the whole experience smooth and enjoyable. Overall, I’m very happy with their service and would gladly recommend them to future graduates.

Greta communication throughout. Easy to order and good pricing

Great service