Eddie Wright Car Supermarket Reviews 2,243

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, making the car buying process smooth and enjoyable. Many people highlight the excellent service received, noting that sales executives are attentive, listen to their needs, and provide clear explanations without being pushy. The overall user experience is consistently described as positive, with many appreciating the efficiency and ease of the entire transaction, from initial viewing to final handover. However, some customers also noted issues with customer service and the product itself, mentioning instances of poor communication, unfulfilled promises, and a lack of support when problems arose. A few other people also felt that the cars they purchased had issues or did not meet their expectations, leading to significant inconvenience and dissatisfaction with the aftercare.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting many employees as helpful, efficient,... See more

Service

Customers consistently note positive experiences with service, often describing it as swift, smooth, and... See more

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with their purchases,... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely negative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to buy an automatic as a first car and went to look at Eddie Wright. They have so mamy cars we asked the questikn and a sales man, Dave Burdett we extremely helpful, we settled on two cars,... See more

Rated 5 out of 5 stars

Can’t fault the service that we received from Lewis whilst buying our new car. No pushy sales tactics used, he listened to what we wanted and gave options. Made the experience of buying a car a breeze... See more

Rated 5 out of 5 stars

Having just bought a car from Eddie Wright in Scunthorpe I would like to take a moment and thank Steve Austin , and Jane, for a a smooth, effortless process in purchasing the Q5. Nothing was too muc... See more


Company details

  1. Used Car Dealer

Written by the company

Car Supermarket


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave Burdett

I dealt with Dave Burdett and he was amazing. Answered every question I had, no pushy sales tactics, was patient with me. I ended up buying the car… would definitely recommend!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Called to look for a new car and the…

Called to look for a new car and the service was superb we was greeted by Dave and he left us to have a look to see if we liked anything which we did and he helped us with everything we needed and explained everything with great detail. Definitely recommend using Dave if you are looking for a new car

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

If I could give zero stars I would. Left a deposit via phone on a vehicle and came to test drive. Went away to think over the costs and despite 3 phone calls to request copies of the service history, nothing appeared until the salesmen Jack Favill contacted me for an update. You are now unfairly with holding my deposit even though your terms on your website state " The fee is refundable if you change
your mind, providing that you have visited the
dealership to view the vehicle in person"
Absolutely shocking customer service!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Just bought my second car,the service…

Just bought my second car,the service was good,no pushy salesmen allowed to browse with no hassle Dave Burdett was knowledgeable and helpful throughout the whole process.
I would recommend you to have a look if you're in the market for a car.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

My purchase of a car on Friday was…

My purchase of a car on Friday was dealt with by Gary, he was very good, answered any questions I had honestly and was not in any way pushy with the sale, the car was ready for collection on the agreed time and I feel that Gary would be approachable should I have any further queries. Thankyou

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Dave Burdett

Dave Burdett, Scunthorpe Eddie Wright. This person provided an excellent experience from start to finish. They were professional, attentive, and clearly knowledgeable in what they were doing. Communication was smooth and they made sure everything was handled efficiently and to a high standard. I would definitely recommend them to others and would not hesitate to use their services again. .

11 April 2026
Unprompted review
Rated 5 out of 5 stars

BOUGHT GRANDLAND FROM TOM

BOUGHT GRANDLAND FROM TOM. I began negotiating over the phone, and i found Tom to be polite and very professional, and also efficient. On arrival to the trade centre, i found the whole set up very professional and Tom again sorted out all the paperwork quickly and also cancelled and reinstated my tax on both vehicles.

A brilliant service and i will recommend to family and friends.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

This is my 2nd car I have purchased…

This is my 2nd car I have purchased from Eddie Wright very pleased with the service we received from Martin on the day we went in to test drive the car & purchased my 2nd car . 2 days later went to pick it up , & Tom helped us with handover of my new car , he was extremely helpful , polite , friendly & efficient even set up my phone for me before I drove home . Thanks you so much Martin & Tom great service . Other sales men where in the show room & were very friendly too

9 April 2026
Unprompted review
Rated 1 out of 5 stars

They tried to scam me - car broke down ON TEST DRIVE.

They tried to scam me - car broke down ON TEST DRIVE.

I went to look at an ID4. They go to bring it around for a test drive and 30 mins+ later the salesperson appears making something up about tire pressure.

They stall for time, and then try to bring it around again. This time it took 15+ mins.

Getting in the car the reason for the delay becomes clear. It limped, then stopped completely. It would start, limp a few feet, then stop again. Stopped completely 8+ times on the test drive.

It was very obvious that they saw the issues & cleared the codes, patched over it, hoping to hide the issues just long enough for them to pass a non-running car onto me.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I had a great experience with Eddie Wrights and Lewis in particular. He explained all of my options well and helped me come to my final decision. Couldn’t recommend enough.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

We are extremely happy with the car we…

We are extremely happy with the car we have just purchased from Eddie Wright. The servoce we received from Mark Smith was fantastic - he patiently took us through all the car details and transactions - and went the extra mile ! 😁 There was a very friendly atmosphere in the showroom - where are dog was also made very welcome ! Thank you so much for an excellent service !
We would highly recommend Eddie Wright Car Supermarket - definately a 5 Star experience!

7 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look