Highest quality Alpaca and Llama wool products out there! These textiles are all "Hand-made" by real artisans from a sustainable community of real people. Purchases from Ecualama help sustain tradi... See more
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Review summary
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Reviews shaping this summary
I have placed multiple orders, and everything I have received has been exquisite. I have added wearable artwork to my wardrobe...each piece one of a kind and timeless, which I will wear for many, many... See more
I received my blanket nicely packaged and secured, and it is lovely. So soft and comforting! The colors were a little darker than what showed online, in particular the blue was not as light which I... See more
The product is a quality product at a fair trade price…comes with some Nice extras in the box and thoughtfully packaged as well as extremely fast shipping despite it being an import that goes through... See more
Company details
About Ecualama
Written by the company
About ECUALAMA
Our story is one of handcrafted tales. We do our best to support local communities of artisans in Ecuador, especially in the world's famous Otavalo city. Our goal in ECUALAMA is to help local artisans to represent hand crafted, fair traded, natural products all over the world. Be a part of the ECUALAMA story.
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- info@ecualama.com
- ecualama.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great blanket
Great blanket, soft and cosy. I was impressed by the efficient delivery with informative emails.
22 May 2025
Reply from Ecualama
Thank you very much, Rachel! We're delighted that you’re enjoying your soft and cosy blanket and appreciated our efficient delivery.
Top quality products, top service. Very happy customer
I received all of my items quickly and all are beautiful and soft. I am very happy with my purchase. I did initially only receive part of my order due to a packaging error but after a polite email to Ecualama i was assured by the lovely Nataliya that the issue would be looked into and sorted out. Sure enough within a week the rest of the order arrived with some special bonuses as a thankyou for my patience and understanding of the initial error. All in all my experience was amazing and i plan to purchase more products in future and know that the company will bend over backwards to correct errors if anything doesnt arrive. A1 service!
19 May 2025
Unprompted review
Reply from Ecualama
Thank you so much, Blythe, for sharing your experience and for your understanding and patience. We're thrilled all was resolved and that you enjoyed your order and service. Looking forward to serving you again in the future!
Fantastic blanket from Ecualama
Fantastic blanket from Ecualama. Beautiful colours, good customer service and prompt delivery
9 May 2025
Unprompted review
Reply from Ecualama
Thank you so much, Ella! We're delighted you love the blanket and the beautiful colours. We appreciate your feedback about our service and delivery.
Great blanket thank you
26 April 2025
Reply from Ecualama
Thank you for your review, Charles! We're so glad you're happy with your blanket. We appreciate your support.
Not 80% wool guaranteed statement
I bought two blankets, a few hats, and a poncho from this company. As someone who loves and understands wool, I was immediately skeptical of the material. I performed a burn test, and it clearly did not pass—it burned like full synthetic, not wool.
I contacted the company, and they told me the items are 80% wool and 20% acrylic. But based on my experience, I don’t believe that’s accurate. One of the blankets was accidentally machine washed and dried—no shrinkage at all. I also spilled bleach on the poncho, and the spot bleached completely. Real wool, which is essentially hair, does not bleach like that.
I still use the items, but I know I’m wearing something that feels more like acrylic than a wool blend. I won’t be purchasing from this company again. Their product description feels misleading, and others should be aware
24 July 2024
Unprompted review
Reply from Ecualama
Dear Kimberly,
Thank you for taking the time to share your experience. We’re truly sorry to hear that our products did not meet your expectations, and we appreciate your detailed feedback.
Regarding the material concerns, we’d like to clarify a common misconception: burn tests are not always reliable for blended fabrics. When natural wool is mixed with synthetic fibers, the results can mimic those of synthetics alone—especially in small-batch artisanal blends like ours, where even the weaving technique can affect how fibers react to heat or bleach. That said, we stand by our commitment to authenticity and transparency. The items you purchased were indeed made from an 80% wool and 20% acrylic blend, as stated.
For those seeking pure wool, we also proudly offer products made from 100% natural llama wool, sourced directly from the Andean highlands of Ecuador. These are handcrafted using traditional methods that honor generations of artisan knowledge and sustainable practices.
We value your trust and are always here to answer questions about materials or care. Our goal is not just to offer beautiful textiles, but to connect people with the rich culture and craftsmanship of Ecuador. We’re grateful that you still use the pieces, and we hope others will continue to discover the warmth, artistry, and heritage behind each product we offer.
Warm regards,
The ECUALAMA Team
Reply from Ecualama
Thank you, Krzysztof, for your kind review! We're glad you are pleased with the quality of our products.
My ordering experience went perfectly
My ordering experience went perfectly. Everything came in a timely manner, and I was able to easily track my package. I'm very happy with the products I purchased.
23 April 2025
Reply from Ecualama
Thank you so much, Sybil! We're delighted everything with your order went smoothly and that you're happy with your purchase.
I love the blanket
I love the blanket. It’s so soft and I love the pattern. Thank you for the unexpected sweet treat.
25 April 2025
Reply from Ecualama
Thank you, Nicole! We're so pleased you love the blanket and the little surprise treat. Enjoy!
Reply from Ecualama
Thank you very much, Chris! We're glad you found the product soft and durable as promised.
The Box arrived sooner than expected
The Box arrived sooner than expected. Unfortunately customs got a hold of the box and opened it as well as opening the plastic protective wrap around the ponchos. The ponchos we safe but the messed up the bag of eucalyptus leaves that were included in the box. Everything smells likes the leaves. Thankfully though the ponchos were safe and undamaged! They are very soft and look exactly as advertised
26 April 2025
Reply from Ecualama
Thank you for your feedback, Zachary! We’re sorry about the mix-up with customs, but we're glad the ponchos arrived safely and you're happy with them.
Beautiful product
Beautiful product, snuggly and great size for a couple & an awesome colour range
25 April 2025
Reply from Ecualama
Thank you, Kellie! We're happy you love the size, softness, and colours of your product.
Reply from Ecualama
Thanks, Ronald! We're delighted to hear your product arrived quickly and you're happy with it.
Amazing
Wow! Totally beautifully made! I wasn’t expecting the thickness of the material- but it’s really beautiful & well made. High quality garments. Good customer service and fast delivery. Thank you! My sister will love her birthday gift 🎁
24 April 2025
Reply from Ecualama
Thank you, Michelle, for your fantastic review. We're thrilled you love the quality and that your sister will enjoy her gift!
Absolutely gorgeous poncho
Absolutely gorgeous poncho! Amazing work went into the product. Very soft and warm.
24 April 2025
Reply from Ecualama
Thank you, Bethany! We’re so happy you’re enjoying your poncho and appreciate your kind words about its craftsmanship.
Reply from Ecualama
Thank you very much for your feedback, Phil! We're pleased both the product and service met your expectations.
Reply from Ecualama
Thank you, Gurid! We're delighted you like the size and quality of your item. Your support is much appreciated!
The quality of the material was…excellent
The quality of the material was excellent. Speed of delivery 3 Days eazy online orders.
21 April 2025
Reply from Ecualama
Thank you, Douglas! We're pleased to know you value the quality and fast delivery of your order.
Love my Ecualama
My ecualama blanket has met and exceeded my expectations. It is super soft, lightweight and very pretty. I feel like I’m getting a big Ecuadorian hug when I wrap up in it. It arrived surprisingly fast.
25 March 2025
Reply from Ecualama
Thank you, Carol! We're so happy the blanket exceeded your expectations and gave you that Ecuadorian hug feeling.
I got the green Clint Eastwood poncho…
I got the green Clint Eastwood poncho and it’s great! Well made, good color, super soft!
Soft, warm blankets that are light weight. Like a warm hug
19 March 2025
Unprompted review
Reply from Ecualama
Thank you, Luke! Delighted you love your new poncho and the lightweight, soft feel of our blankets.
Reply from Ecualama
Thank you, Tyler! Glad to hear you’re happy with the shipping and your poncho arrived as expected.
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