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Rated 1 out of 5 stars

I had a very bad experience with ECO Supplements. I placed an order over 15 days ago and still have not received any shipping confirmation or tracking number. I sent them an email over 4 day... See more

Company replied

Rated 5 out of 5 stars

Experience in working with this company was a pleasure. The store has a wide variety of needed supplements and prices are pretty comfortable. I made a mistake in the shipping address, and I solved t... See more

Rated 5 out of 5 stars

I accidently made a double order and paid both. The support group is professional, kind, calming and really fast with answers (thank you Carolina!). I bet the whole team's great! With this kind of att... See more

Rated 5 out of 5 stars

I have generally been satisfied, which is why I ordered twice from ECO supplements. They are honest, price-competitive, to-the-point and efficient, even though the first time there is a tiny delay. Th... See more

Company details

  1. Vitamin and Supplements Store
  2. Health Food Store

Written by the company

We love natural supplements! Explore our range of 4500 natural, organic and clean supplements. We always offer free shipping on all orders over 100€. EcoSupplements is run by a family owned & eco-friendly company. All our deliveries are eco-friendly and 100% climate neutral, good right?


Contact info

4.1

Great

TrustScore 4 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am very satisfied with the service…

I am very satisfied with the service and the product. The company is customer-oriented, responds quickly to clients’ questions, and ships the products promptly. One hundred percent satisfaction and a thousand likes!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

The product I bought is of high quality…

The product I bought is of high quality level.

I found it in Slovenia the first time and now I bought it through Eco Supplements.

In addition, the service is one of a kind, of great support with no limits of time and availability.

A great experience.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Título: Very bad experience – no response, no tracking, no delivery


I had a very bad experience with ECO Supplements. I placed an order over 15 days ago and still have not received any shipping confirmation or tracking number.

I sent them an email over 4 days ago and never got a reply. There has been zero communication from their side.

At this point, I feel scammed and will be opening a dispute with my payment provider if I don’t hear from them very soon.

Very disappointed with their customer service. I do not recommend ordering from them unless they improve their communication and reliability
Ahmed Yassine Mohssine

12 July 2025
Unprompted review
Eco Supplements Ltd logo

Reply from Eco Supplements Ltd

Thank you for your message, and we sincerely apologize for the delayed response.

After investigating, we can see that your package unfortunately went missing at a UPS terminal. We have now issued a full refund for your order, which you will receive shortly via your original payment method.

We also apologize for the lack of reply to your previous message – it appears it wasn’t sent to our support email (support@ecosupplements.eu), which may have caused the delay in our response.

Thank you for your patience, and please let us know if there’s anything else we can do to assist you.

Warm regards,
Eco Supplements

Rated 5 out of 5 stars

super company,very friendly people

this is a super company,friendly people,respond super fast to your email.
i ordered melatonin and i got it very fast in my house.
they keep the appointments.
i will definitely order from them again here.

greetings from richard

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Long delivery

Order placed on April 11
Order received on April 24...
Box was damaged

24 April 2025
Unprompted review
Eco Supplements Ltd logo

Reply from Eco Supplements Ltd

Hi,

Thank you for your feedback.

We just wanted to mention that GLS delivery normally takes 5–8 business days from the order date, but due to Easter public holidays, delivery took a few extra days this time.

Regarding the damaged box, please feel free to contact us at support@ecosupplements.eu – we will be happy to assist you and find a solution!

Thank you again for reaching out.

Best regards,

Eco Supplements
Support

Rated 5 out of 5 stars

Customer service

I had an amazing experience with EcoSupplements! I needed my order to arrive earlier as I was traveling to my home country and bringing the supplements for my mom. I contacted their customer service, and they were incredibly helpful and kind. They immediately responded and arranged delivery through UPS without any extra charges. Thanks to their excellent service, I received the package in time for my trip. I’m very happy with their customer care and highly recommend them!

13 January 2025
Unprompted review
Rated 1 out of 5 stars

My first time ordering from them but…

My first time ordering from them but it’ll be the last time never again I ordered on the 8th December still nothing I wrote then en email they do not even respond back ,very bad I don’t recommend anyone to buy from them.

14 December 2024
Unprompted review
Eco Supplements Ltd logo

Reply from Eco Supplements Ltd

Hi,

Thank you for your feedback. I’ve searched our system but unfortunately, I can’t find any order or email linked to your name. Without this information, it’s difficult for us to assist or evaluate the situation.

If you can provide your order number or email address used for the purchase, we’d be happy to look into this matter and resolve it for you as soon as possible.

We apologize for any inconvenience caused and look forward to helping you.

Best regards,
Mikael
Eco Supplements Support

Rated 1 out of 5 stars

Superficial values

Orderd a product. Nothing happend during the next week except an announcement that your order is in process. When I dear to guestion their delivery times they just cacelled my order with no explanation. I even sent an enquiry asking why they cancelled it but no answer. So pretty superficial are the company’s values ”the company was created with goal of making a positive impact on both people and the planet.” and ”The team at Eco Supplements is dedicated to providing their customers with the information they need”

3 October 2024
Unprompted review
Rated 5 out of 5 stars

You can trust them

Experience in working with this company was a pleasure. The store has a wide variety of needed supplements and prices are pretty comfortable.
I made a mistake in the shipping address, and I solved this problem through support email without any issues, they answered me in 1 day and changed the address. The time for delivery in Finland is approximately one week.
Definitely, a good company which you can trust.

30 August 2024
Unprompted review

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