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eCosmetics.com Reviews 7,090

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices that are better than other retailers. Many people highlight the ease of navigating the website, making it simple to find desired items and complete orders quickly. The delivery service is consistently noted for its speed and careful packaging, with many orders arriving ahead of schedule and in perfect condition. However, some customers also noted issues with order fulfillment, including cancellations or receiving incorrect products. A few reviewers expressed dissatisfaction with slow shipping times and a lack of timely tracking updates. There were also occasional concerns about product authenticity and the quality of some items received.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the wide selection, good prices, and the... See more

Price

Users describe positive interactions with price, frequently highlighting great prices, especially during... See more

Order

Customers consistently note positive experiences with order placement, finding it easy and quick. Many... See more

Website

Reviewers mention positive feedback about the website. Customers frequently praise its ease of navigation,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from eCosmetics and I'm very happy with my experience! Received a 25% discount for my first purchase when I ordered a 100ml bottle of Creed Royal Oud . It is a newer bottle with an F... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ecosmetics! They offered the best price I could find for the Neova Hair Strengthening System, which was already a huge win. On top of that, my order shipped quickl... See more

Company replied

Rated 5 out of 5 stars

I like that ecosmetics carries Dolce Vita by Christian Dior. It’s my favorite and hard to find a distributor. Thanks for providing it. It is always easy to find on your website. Thank you

Company replied

Rated 5 out of 5 stars

My experience was great because the online website is simple and I appreciate that. Earlier that same morning I had tried several other websites,which didn't help me at all. Either the prices were out... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

Promotion box for eCosmetics.com

Extra 15% Off w/code SAVE15

Save even more on your favorites and the biggest names in beauty!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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Rated 5 out of 5 stars

Ease of ordering and quick delivery

Ease of ordering and quick delivery, was delivered 2 days earlier than predicted

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We are thrilled you found the ordering process simple and enjoyed the fast delivery. Your satisfaction is our top priority, and we look forward to your future orders.

Rated 5 out of 5 stars

Good price

Good price. Great online chat support. Fast shipping

6 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re thrilled to hear that you enjoyed our pricing, found our online chat support helpful, and fast shipping. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I needed to change my address and it…

I needed to change my address and it was promptly updated. Thanks!

6 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5 stars! We are glad we could quickly update your address and make the process smooth for you. We truly appreciate your support and look forward to assisting you again on your future orders!

Rated 5 out of 5 stars

Very especia

Excelent God blessing

6 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your wonderful feedback! We truly appreciate your kind words and are so happy to hear you’re pleased with your order. Providing an excellent experience is our top priority, and we can’t wait to welcome you back for your next purchase!

Rated 5 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re glad to hear you’re happy with the availability of our products. We work hard to keep our inventory well-stocked so our customers can find what they need. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I used the wrong email when placing my…

I used the wrong email when placing my order, and they were so much help when I made the error. Thank you Rosemary from Customer service!

3 April 2026
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Reply from eCosmetics.com

Thank you so much for your kind review! We’re glad we could assist you in resolving the email issue with your order. Our team is always here to help, and we truly appreciate your support. We look forward to serving you again!

Rated 5 out of 5 stars

Human Customer Service is key-

Customer service and the fact that you can speak to a human being is key for me
And the products are great and they have great sales

2 April 2026
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Reply from eCosmetics.com

Thank you for the 5-star review! It's great to know that you value our customer service and the ability to speak with our team. We're also glad you like our products and sales. We look forward to your orders in the future!

Rated 5 out of 5 stars

Shipping is fast

Shipping is fast. Authentic fragrances.

4 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback! We’re glad to hear you’re enjoying our fast shipping and authentic fragrances. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent pricing and customer service

Excellent pricing and customer service

4 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team and motivate us to continue delivering the best service possible. We’re so glad you chose us and appreciate your support!

Rated 5 out of 5 stars

Wonderful service

Wonderful service, good product.

28 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5 stars! We’re glad to hear that you had such a positive shopping experience with us. We appreciate your support and look forward to your future orders!

Rated 5 out of 5 stars

great products

great products, easy to locate on the site, and good discounts if you get the emials.

3 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We’re delighted to hear that you’re happy with the quality of our products, found our website easy to navigate, and were able to take advantage of our discounts. We truly appreciate your support and look forward to you shopping with us again soon!

Rated 5 out of 5 stars

First time using site

First time using site, big cost savings, pkg delivered quickly and securely....I'll be back...you should try it!@

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great first experience ordering with us. It’s wonderful that you were able to take advantage of our discounted rates, fast shipping, and secure packaging. We truly appreciate your support and look forward to your future orders!

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. Free shipping which is a huge help, an authorized Murad seller.

4 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We’re happy to hear you found our website easy to navigate and enjoyed the free shipping. It’s important to us that our customers feel confident in the authenticity of our products, and we look forward to your orders in the future!

Rated 5 out of 5 stars

Great products fast shipping…

Great products fast shipping tremendously great support from the staff it does not get any better than this when you're looking to purchase that next fragrance or cologne

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our products, shipping, and customer support. It truly means a lot to us. We appreciate your support and look forward to helping you on your next purchase!

Rated 5 out of 5 stars

Nice selection of products..good prices

Nice selection of products..good prices

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We're so glad you enjoyed our selection and prices. We look forward to your orders in the future!

Rated 1 out of 5 stars

I spent $12 on expediated shipping…

I spent $12 on expediated shipping which was full of delays and will not arrive in the time that I needed. Very disappointing service.

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We appreciate your feedback and apologize for any confusion regarding this order. Our expedited shipping timeframe is 2–4 business days. Your order was shipped on the 2nd business day after it was placed, and according to your tracking information, it is expected to be delivered on April 6. One of our representatives has already reached out to you to provide further details. Our customer care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us if you have any questions or concerns so we can assist you promptly.

Rated 1 out of 5 stars

I have been looking at this cologne for…

I have been looking at this cologne for my son for his 25th Birthday because he is obsessed with Frank Sinatra and Humphrey Bogart and this was their signature cologne so I am beyond excited to gift this to him....was disappointed when I saw it doesn't come with a top. Found out when he opened it. And they won't send you one if you request it.

23 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product did not meet your expectations and for any disappointment this has caused. The item you purchased is a tester version of the fragrance. Tester products are authentic, genuine fragrances that are typically offered at a lower price point and may come in simplified packaging. In some cases, they do not include a cap, but the fragrance itself is exactly the same as the retail version. We understand how this may have been unexpected, and we apologize for any confusion this may have caused. A customer service representative has reached out to you via email to further assist with your concern and discuss available resolution options. Please feel free to email us, chat or call us. We're available Monday through Friday, from 8:00 AM to 9:00 PM EST, and from 9:00 AM to 7:00 PM EST on Saturday and Sunday.

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Placed my order and even got a discount. Thank you

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re happy to hear that you found our website easy to navigate and that you were able to place your order smoothly while enjoying a discount. Your support means a lot to us. We truly appreciate you choosing us and look forward to seeing you again soon!

Rated 5 out of 5 stars

The hair products

The hair products I purchased are the best.My salon uses the same product I bought.

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for sharing! We’re so happy to hear you’re loving the products, especially knowing your salon uses them too. It really means a lot to us. Thank you again for choosing eCosmetics.

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