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eCosmetics.com Reviews 7,087

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices that are better than other retailers. Many people highlight the ease of navigating the website, making it simple to find desired items and complete orders quickly. The delivery service is consistently noted for its speed and careful packaging, with many orders arriving ahead of schedule and in perfect condition. However, some customers also noted issues with order fulfillment, including cancellations or receiving incorrect products. A few reviewers expressed dissatisfaction with slow shipping times and a lack of timely tracking updates. There were also occasional concerns about product authenticity and the quality of some items received.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the wide selection, good prices, and the... See more

Price

Users describe positive interactions with price, frequently highlighting great prices, especially during... See more

Order

Customers consistently note positive experiences with order placement, finding it easy and quick. Many... See more

Website

Reviewers mention positive feedback about the website. Customers frequently praise its ease of navigation,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from eCosmetics and I'm very happy with my experience! Received a 25% discount for my first purchase when I ordered a 100ml bottle of Creed Royal Oud . It is a newer bottle with an F... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ecosmetics! They offered the best price I could find for the Neova Hair Strengthening System, which was already a huge win. On top of that, my order shipped quickl... See more

Company replied

Rated 5 out of 5 stars

I like that ecosmetics carries Dolce Vita by Christian Dior. It’s my favorite and hard to find a distributor. Thanks for providing it. It is always easy to find on your website. Thank you

Company replied

Rated 5 out of 5 stars

My experience was great because the online website is simple and I appreciate that. Earlier that same morning I had tried several other websites,which didn't help me at all. Either the prices were out... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

Promotion box for eCosmetics.com

Extra 15% Off w/code SAVE15

Save even more on your favorites and the biggest names in beauty!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

great prices for quality products

great prices for quality products, very quick delivery win win win!!

15 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re thrilled to hear that you’re happy with our products. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We’re committed to offering quality products our customers can trust, and we hope you continue to enjoy your purchase!

Rated 5 out of 5 stars

Very easy to order from and great…

Very easy to order from and great prices. Already being shipped to me within 2 days. Will definitely order from them again!

27 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. Our team is committed to providing excellent service, and your feedback encourages us to continue doing our best. Thank you for your support!

Rated 5 out of 5 stars

Great customer service

It was easy to find the item I was looking for in your app. You kept me informed of the status of my order.
It arrived as predicted and very nicely packaged.
I will be ordering from you again.

22 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.

Rated 5 out of 5 stars

Great products and fast shipping

Great products and fast shipping, with great prices!

26 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We're glad you enjoyed our products, prices, and fast shipping. Thanks for your support!

Rated 5 out of 5 stars

Easy to shop

Easy to shop, select, and check out! Item was shipped within hours! Love the generous promo code!

27 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We’re so glad to hear that you found our website easy to navigate and checkout smooth. It’s great to know your order arrived quickly and that you were able to take advantage of our discounts.
We truly appreciate your support and look forward to you shopping with us again soon!

Rated 5 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

We appreciate your wonderful feedback! We are truly glad to hear that you were satisfied with our prompt service and shipping. We really appreciate your support and look forward to serving you again in the future.

Rated 4 out of 5 stars

I do like the prices

I do like the prices, but sometimes I can find products cheaper through the actual websites, so I usually only order with special discounts. This last time it was a 30% off which made the price reasonable. The search engine can be a little cumbersome, sometime when you hover over a title line, the products below disappear. Very impressed it shipped within 24 hours when I ordered on a weekend!

27 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Rated 5 out of 5 stars

Very easy and quick

Very easy and quick. Great experience!

27 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your wonderful 5-star review! We truly appreciate your words and support. It means a lot to us to know that you had a great experience. Our team works hard to provide the best possible service, and your feedback encourages us to keep doing our best.

Rated 5 out of 5 stars

Good delivery time,authentic…

Good delivery time,authentic quality,prices are fair but could be better!!!

10 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the feedback. We are so glad that you had a 5-Star Experience. We are constantly striving to improve and provide the best possible service and products for our customers. Your support means a lot to us!

Rated 5 out of 5 stars

Great selection and prices

Great selection and prices, fast delivery. Recommended!

13 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your review! We’re thrilled to hear you’re happy with our selection, pricing, and fast delivery. We appreciate your support and look forward to seeing you again soon.

Rated 1 out of 5 stars

Poor customer service

I ordered 4 items of expensive skin care. My credit card got charged immediately but after 10 days I still did not have a tracking number. I went to their online chat and spoke to a representative asked about my order because it had not been processed yet after 10 days and they told me that two of the items were on backorder and they never told me about that. I asked if they could still send the other two items and they said no since it was processed as one order they had to wait until the entire order could be fulfilled. I canceled my order and will never order from this company again. They should’ve at least communicated my order status in the delay to me without me having to contact them first.

27 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

We’re very sorry to hear about your experience, and we completely understand your frustration. We recognize how disappointing it is to wait for an order, especially for high-value items, only to encounter unexpected delays and limited fulfillment options.

Our standard shipping timeframe is typically estimated at 2–8 business days. However, due to the high popularity of certain items, orders are fulfilled in the order they are received, which may impact processing times. Your feedback regarding order updates and partial shipment options is truly appreciated. This is not the experience we aim to provide, and we are actively working to improve both our communication and fulfillment processes.

A member of our team has reached out to assist you further. If you need anything else, please don’t hesitate to contact us. Our support team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and weekends from 9:00 a.m. to 7:00 p.m. EST.

Rated 5 out of 5 stars

Customer service.

What makes the company great is your fantastic customer service. They always get back to you right away and are so helpful and understanding and willing to help. (Love the 30 percent off too of course)

25 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review and for taking the time to share your feedback. We truly appreciate your kind words regarding our customer service team. It is always our priority to provide supportive assistance, and we are glad this reflected in your experience. We appreciate your continued support and look forward to serving you again.

Rated 5 out of 5 stars

Great buying experience.

Great price on my expensive skin care product. The item was well packaged and I received it quickly. Will definitely do business with this company again.

31 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your wonderful review! We are really glad to hear you had a smooth experience and that your order arrived quickly and in great condition. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great products / Great Ordering Experience

Great products. Easy shopping. No BS on the promo codes. Shipped promptly. Great Trustpilot and BBB evals. Has a surprising array of the high quality health as well as cosmetic products I love.

25 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We really appreciate you taking the time to share such detailed feedback. We are glad to hear that you found the shopping experience smooth and straightforward, and that the promo codes and shipping met your expectations. We work hard to curate a wide range of quality items for our customers. Your support means a lot to us, and we look forward to serving you again.

Rated 5 out of 5 stars

Hav made several purchases that arrive…

Hav made several purchases that arrive intact and sooner than expected. Always happy to see the prices offered and customer support given.

25 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We’re thrilled to hear your orders are arriving early and that you're happy with our prices and support. We truly appreciate your continued loyalty and look forward to your future orders.

Rated 4 out of 5 stars

Ecosmetics has more variety of products…

Ecosmetics has more variety of products than any other site.

25 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 4 stars! We’re glad you enjoy our wide product selection. If there’s anything we can improve to earn that 5th star, we’d love to hear your feedback, as we're always looking for ways to improve.

Rated 5 out of 5 stars

Was awesome to have a store that we can…

Was awesome to have a store that we can trust to purchase authentic products and affordable give every customer to enjoy brand names items

25 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We are happy to know you had a great experience and felt confident shopping with us. Your satisfaction is our top priority, and we look forward to having you back again soon.

Rated 5 out of 5 stars

Elegant store

Sale Price is great. You carry good products.

Service is wonderful.

25 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5 stars! We are so happy to hear about your positive feedback. We look forward to your future orders.

Rated 4 out of 5 stars

Great selection

Great selection, but some items are showing out of stock regularly.

25 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. We are glad to hear you are happy with our selection. We make every effort to ensure the merchandise on our site is in stock; however, due to high demand, some items may occasionally become unavailable. If an item is currently out of stock, you may enroll in restock notifications directly on the product page by entering your email under the “Alert Me” option. If there is anything further we can do to make this a 5-star experience, please let us know. Our customer care team is available Monday through Friday, 8:00 AM–9:00 PM EST, and Saturday through Sunday, 9:00 AM–7:00 PM EST.

Rated 5 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We’re so happy to hear that you received your order quickly. We truly appreciate you taking the time to share your experience and look forward to seeing you again.

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