The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... See more
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Absolutely beautiful scents ,long lasting and so easy to manage timings,am obsessed!Only downside is out of their control,I live in Ireland and the shipping of €40 and customs charge of €37 makes it d... See more
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We visited a hotel and loved the concept of the aroma as you entered the hotel. We were recommended to Ecoscent through someone who used them for commercial projects but said they also offered pr... See more
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Very happy on 2 counts, the scent we chose was hard to find initially because we were trying to find one we originally saw in a hotel we stayed at but having tracked it down we were not disappointed.... See more
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Company details
About ecoscent.co.uk
Written by the company
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Contact info
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, United Kingdom
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.3
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from ecoscent.co.uk
Hi Helen,
Thank you for your feedback! We’re so pleased to hear you’re enjoying the scent and finding it wonderful. We focus on creating high-quality, long-lasting fragrances that deliver a premium experience, and it’s great to know it’s made an impression.
If you ever need any help or recommendations, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Fantastic customer service
Had an issue which was resolved almost immediately. Paul and Lorraine were both fantastic. Amazing products by Eco scents would highly recommend.
23 January 2026
Unprompted review
Reply from ecoscent.co.uk
Thank you so much for your fantastic review and kind words. We’re really pleased to hear your issue was resolved quickly and that you had a positive experience.
It’s great to know you’re enjoying our products, your recommendation truly means a lot to us.
Best regards,
The EcoScent Team
We now have a home that smells wonderful
We visited a hotel and loved the concept of the aroma as you entered the hotel.
We were recommended to Ecoscent through someone who used them for commercial projects but said they also offered products suitable for residential properties.
Great service, quick delivery and easy to set up.
We now have a home that smells wonderful.
20 January 2026
Unprompted review
Reply from ecoscent.co.uk
Hello,
Thank you for your lovely review. We’re so pleased to hear you discovered EcoScent through a hotel experience and that it’s translated so well into your home.
It’s great to know the setup was easy, delivery was quick, and most importantly, that your home now smells wonderful. That’s exactly what we aim for.
If you ever need any help or would like advice on fragrances, we’re always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Excellent customer service from Ecoscent
Quality products and excellent customer support. Difficulties with the shipping company got resolved with help from Ecoscent team. Many thanks
15 January 2026
Reply from ecoscent.co.uk
Good morning,
Thank you for raising this and I completely understand your frustration. I’m very sorry that your order has taken longer than expected to reach you. We know how important timely delivery is and this is not the experience we want for our clients.
For transparency, your order was placed during our festive closure period, with delivery first attempted shortly after we reopened. The courier then rearranged delivery at your request and the parcel is now due to be delivered today.
We never want any client to feel uncertain about their order and I’m personally following this through to completion and have emailed you directly to ensure everything is resolved to your satisfaction.
Thank you for your patience, we truly appreciate your custom.
Kind regards,
Paul
Senior Support – EcoScent
Absolutely wonderful fragrance
Absolutely wonderful fragrance, will definitely buy again and again and again 🤩
7 January 2026
Reply from ecoscent.co.uk
Hello,
Thank you for your wonderful feedback! We’re delighted to hear how much you’re enjoying the fragrance and that it’s become a favourite you’ll return to again and again. Your satisfaction is what we strive for!
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Craig,
Thank you for your great review. We're glad to hear your purchase was easy, delivery was quick, and you're happy with the product.
If you ever need help or have any questions, we're always here at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Anne,
Thank you for your kind review! We're glad to hear your order process was easy and your delivery arrived promptly.
If you need any help selecting scents or need anything else, feel free to reach out; we’re always here to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Such amazing products
Such amazing products! The scents are divine and last for ages but also spread well through the rooms so a little goes a long way. Definitely recommend.
23 December 2025
Reply from ecoscent.co.uk
Hi Danielle,
Thank you for your wonderful review! We’re so glad to hear you’re enjoying our products and that the scents are lasting well and filling your rooms just as they should. It’s great to know you’d recommend us.
If you ever need any help choosing a new fragrance, we’re here to assist at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Charlotte,
Thank you for your kind review! We’re delighted to hear your EcoScent order arrived well-packaged and presented just as it should be. We always aim to make the unboxing experience feel special and smooth.
If you need any help or recommendations, we’re here for you at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
Highly recommend trying this
Staff helpful, delivery good, product amazing. The only issue is the website was a bit confusing until I got used to it. But the best scent on the market by far
22 December 2025
Reply from ecoscent.co.uk
Hi Petra,
Thank you for your lovely review! We’re so pleased to hear you’re enjoying the product and that the scent has really stood out for you. It’s great to know our team and delivery met your expectations too.
We appreciate your feedback about the website and will certainly take this on board as we continue to improve the experience. If you ever need any help, we’re always happy to assist at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
My first experience was great and we…
My first experience was great and we love the scent. However when I reordered the package arrived and the glass bottle inside was obviously broken.
I have tried emailing to ask for another bottle and asking how to return the broken one but have not had any response.
On such expensive scents the service level is not acceptable. I am over £150 out of pocket with nothing to show for it!
1 December 2025
Reply from ecoscent.co.uk
Hi Caroline,
Thank you for your feedback, and we’re very sorry for the inconvenience caused by your order arriving damaged and the delay in getting back to you. This is not the level of service we aim to provide.
A member of our team has now been in contact and is arranging a replacement to be sent out to you.
Thank you for your patience, and we appreciate you giving us the chance to put this right.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Carole,
Thank you for taking the time to share your feedback with us on Trustpilot regarding your recent purchase. We value the opportunity to improve our service.
To help us understand how we can better assist you, could you please provide additional insight into the specific operational issues you experienced with the product?
Your feedback is much appreciated.
Best wishes,
The EcoScent Team
⭐️⭐️⭐️⭐️⭐️ Review for Shelomi Prescod at Eco…
⭐️⭐️⭐️⭐️⭐️ Review for Shelomi Prescod at Eco Scent
I’m absolutely loving my Barrel scenting machine — the fragrance is gorgeous and really lifts the whole office. The scent fills the space beautifully and hits you the moment you walk through the door. Shelomi Prescod has been friendly, supportive, and incredibly helpful throughout the process. First-class service and a product I’d happily recommend to anyone.
5 December 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Justin,
Thank you so much for your brilliant review. We’re delighted to hear you’re loving your Barrel scenting machine and that the fragrance has made such a difference to your office. It’s great to know the experience is exactly what you were hoping for the moment you walk through the door.
We’ll be sure to share your kind words with Shelomi, she’ll be thrilled to hear her support meant so much throughout the process.
If you ever need anything in the future, we’re always here to help at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Richard,
Thank you for your review. We’re really glad to hear you had a great experience with us. If you ever need any help, feel free to contact us at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
A beautiful machine that makes my house…
A beautiful machine that makes my house smell lovely
21 November 2025
Reply from ecoscent.co.uk
Hi Tracey,
Thank you so much for your lovely review! We're thrilled to hear that your machine is working beautifully and filling your home with wonderful scents. There's nothing better than creating a welcoming atmosphere in your space!
If you ever need any further help or advice, we're always here to assist.
Best regards,
The EcoScent Team
For some customs reasons my order was…
For some customs reasons my order was sent back to ecoscent. No response or refund!
12 May 2025
Reply from ecoscent.co.uk
Hello,
Thank you for letting us know, and we’re really sorry for the frustration this has caused. We understand how disappointing it is when an order doesn’t arrive as expected, especially without clear communication.
A member of our team has reached out to you via email so we can resolve this quickly and make things right. We appreciate your patience, and we’re here to help every step of the way.
Best regards,
The EcoScent Team
I was in touch with Shanice from…
I was in touch with Shanice from EcoScent to buy a scent diffuser for my store and she made the process very easy. I would definitely recommend and all of their scents were beautiful!
17 November 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Julia,
Thank you so much for your lovely review! We’re delighted to hear that Shanice was able to make the process smooth and straightforward for you. It’s wonderful to know you’re enjoying our fragrances and that you’d recommend us.
If you ever need any further help or advice for your store, we’re always here to assist.
Best regards,
The EcoScent Team
Great Christmas scent,Delivery very…
Great Christmas scent,Delivery very quick,Quite expensive for a house hold.👍
6 November 2025
Reply from ecoscent.co.uk
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the Christmas scent and that your delivery arrived so quickly. It’s always great to know our fragrances are adding a festive touch to your home.
Wishing you a lovely Christmas season!
Best regards,
The EcoScent Team
We are a cocktail bar
We are a cocktail bar. Since using eco scent in the bar area and toilets we get complemented on how great everything smells. Even on a Saturday night.
29 October 2025
Reply from ecoscent.co.uk
Hi Andy,
Thank you so much for your fantastic feedback! We’re thrilled to hear that EcoScent has made such a positive impact in your bar and that guests are noticing the difference, even on those busy Saturday nights!
It’s wonderful to know our fragrances are helping to create a welcoming and memorable atmosphere for your customers.
Best regards,
The EcoScent Team
From website to dispatch
From website to dispatch, to the actual product and presentation. 5*
27 October 2025
Reply from ecoscent.co.uk
Hi Nina,
Thank you so much for your fantastic review! We’re thrilled to hear you were pleased with everything from the website and dispatch to the product and presentation. Your feedback truly means a lot to us.
We really appreciate your support and hope you continue to enjoy your EcoScent experience!
Best regards,
The EcoScent Team
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