Eco Luxury Spa Co. Reviews 134

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the delightful scents, especially the candles and wax melts. Many people appreciate the beautiful and thoughtful presentation of the boxes, describing them as luxurious and a real treat, making the unboxing experience exciting each month. Consumers also enjoy the unique and high-end items, often discovering new brands and products they wouldn't have tried otherwise. However, some customers mentioned that the website could be easier to navigate when managing accounts or subscriptions. Additionally, a few people expressed dissatisfaction with the 6-month subscription lock-in associated with a promotional offer, finding it restrictive if unexpected expenses arise.

What people talk about most

Product

Reviewers mention positive feedback about product quality and presentation. Customers are delighted with the... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high quality... See more

Subscription

Users describe positive interactions with subscription, highlighting the delight of receiving monthly boxes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely loving this scent 🤍 The Petitgrain & Lemongrass is fresh, clean, and so uplifting, perfectly balanced with citrusy notes that feel calming yet energizing at the same time. The presentati... See more

Company replied

Rated 5 out of 5 stars

Top of the line full size products with the option to have chosen for you all Canadian made luxury goods makes this box gift a real personal treat! The box is carefully packaged to ensure items come t... See more

Company replied

Rated 5 out of 5 stars

I love receiving this box each month—it’s calming, elegant, and full of high-quality, eco-conscious items that make self-care feel special. Everything is beautifully curated and feels like a trea... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the zen boxes I get . I subscribe to 2 , one for my mother and myself. We both love getting our boxes and candles. She’s loving the scents and style of her candles. She shows her nei... See more

Company replied


Company details

  1. Wellness Program
  2. Gift Shop

Written by the company

Welcome to Eco-Luxury Spa Co., a proudly Canadian brand founded on a passion for wellness and a commitment to sharing high-quality products with you. Our mission is to inspire deep wellness by creating simple rituals that help women love on themselves and build beautiful, lasting memories, with our themed Wellness Subscription Boxes. Each box is designed to integrate into your daily rituals, enhancing both your well-being and your space. You can trust that every month, your beautifully packaged box will arrive filled with premium quality products and exclusive resources, all aimed at elevating your self-care experience. Indulge in the luxury you deserve because self-care is not just a routine; it’s a lifestyle!


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 1 out of 5 stars

I can’t stand the smell of anything in…

I can’t stand the smell of anything in the box. I should have known as I had chemotherapy earlier this year to treat my breast cancer that I wouldn’t be able tolerate any of the scents. I regret purchasing my subscription.

13 September 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

We’re sorry to hear about your health situation and your sensitivity to scents. There was no way we could have known this.

We’ve had customers reach out to us with a list things they prefer not to receive especially due to health issues and we always do our best to accommodate them and substitute with other unscented products or lifestyle items they’ll enjoy.

Please email us at hello@ecoluxuryspa.com and we can look in to other substitutes for you.

Rated 5 out of 5 stars

first time subscription box buyer

This is my first time buying a subscription box and wow, did I ever pick the right one!! What a great selection of products. Would definitely recommend!

28 July 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback. We're so excited to hear you're loving your box. We've been working really hard to make sure we include a variety of items everyone can enjoy 😍.

Rated 5 out of 5 stars

Love this subscription box!

Love this subscription box!
I've waited until my 2nd month to write a review, to make sure the first delivery was not just "to impress" but I have to say, I love the 2nd box as much as I did the first!
I've tried a few other subscription boxes in the past, but found them very expensive. I like that this one is reasonably priced and still gives you an array of products. I also love that the products work for any age group (I'm 53). But what I love most is that even though I'm in Canada, my subscription box arrives in only a few days time... no waiting weeks! So I will definitely continue subscribing to this one as I simply adore all the products received so far!

31 July 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback. We're so excited to hear that it caters to your age group. We've been working really hard to make sure we include a variety of items everyone can enjoy 😍.

Rated 5 out of 5 stars

The candela are Fabulous

I have enjoyed all of my boxes so far. My favourite is the wick cutter, and the candles. They smell amazing and really do keep my house smelling great. I have pets and you wouldn’t know it.

10 July 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thank you for the feedback. We are so thrilled you're loving your boxes.

Rated 5 out of 5 stars

Great subscription box

Great subscription box. Wonderful products inside , can't wait for next box

1 June 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for the feedback. We are so thrilled to hear you love your box 😍.

Rated 5 out of 5 stars

I look forward to receiving my box…

I look forward to receiving my box every month! The candles are delightful and have a really good throw....the wood wick is an added bonus to these lovelies :) So far I have enjoyed all the products and the great selection that they send!

31 May 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for the feedback. We are so thrilled to hear you're loving the candles and products in your boxes 😍.

Rated 1 out of 5 stars

Super unimpressed with the box

Super unimpressed with the box. Received broken product the last two boxes . Can’t wait for this subscription to be over with! Since you can’t cancel … what a waste of money …

31 May 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

We're so sorry to hear about the broken products in your last boxes, we are always on hand to replace damaged/broken items once we've been informed about them, but you never reached out to let us know there were issues with your box. Damages could occur in transit and this is not within our control. We've emailed you now to confirm what these items were, and we'll have replacements sent out to you once we hear back. This isn't the experience we want you to have and rest assured that we stand by the products and service we provide and we'll always do everything we can to make it right.

Rated 5 out of 5 stars

Love the luxury candles as a high end treat just not sustainable cost wise

I love the candles and products so far. I have received 4 boxes and are very happy with them. The scents are amazing and and facial products are well made and different from fff. I do not like getting to many facial products as in cleansers or lip glosses however, as I already have my regular line I prefer. I love the candles but do find the they very pricey. Not sure if I will continue after my subscriptions is up for that reason. For now they are a luxury treat, just not one I can sustain for long.

8 May 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thank very much, we appreciate your feedback and your support. We have a few lower-end subscription options in the works so we'll keep you posted, especially for the candles :-).

Rated 5 out of 5 stars

I love my Zen box

I love my Zen box! Comes customized to suit me. The candles have a beautiful scent. The products are luxury and I use all of them.
When I had a concern it was met with a handwritten note in the following months box I received. Nice to be heard and feel special

3 May 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thank you for your feedback. We’re so glad you love your Zen box and we truly value your support 🥰.

Rated 3 out of 5 stars

Name into draw

Boxes of stuff are always fun to receive. The Candles is really the reason I chose this box. Not really impressed with then. Burning is not giving me a nice flame, looks like it’s going to go out. Liked the sea spray for hair , and was able to give some stuff away to friends that I know i wouldn’t use. Overall not bad but not great! Looking forward to more.

27 April 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback, we're so sorry to hear about the candle-burning issues. Sometimes it could be that the wick was trimmed too short, or the candle was lit in a drafty area. Please email us at hello@ecoluxuryspa.com and we'll look into it for you.

Rated 1 out of 5 stars

Not impressed with the products and I…

Not impressed with the products and I am locked into a 1 year subscription!

20 April 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback. We are so sorry you're not impressed with the products in your Zen collection candle box. We always strive to provide our subscribers with unique and top-quality products from brands you know and love. We would like to know which products you didn't enjoy so we can make it right. Please email us at hello@ecoluxuryspa.com.
We value your support and we want to make sure you have a pleasant experience with us.

Rated 4 out of 5 stars

Great Canadian Products

My Eco Luxury box.arrived when promised and was filled with amazing products I am excited.to try. The first thing that hit me was the awesome smell emminating from the box..it was the bar.of natural shampoo and conditioner that I am thoroughly enjoying with each shower. The candle included.in each box always smells.heavenly and I burn them daily.
This box is definately worth the mo ey and you get to be introduced.to Canadian companies you might not otherwise ever experience.

31 March 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for the feedback. We are so thrilled you're loving your boxes.

Rated 5 out of 5 stars

Impressed again ❤️

I just received my third box of goodies.
I am impressed again. I love the hair accessorie too! Thank you very much!

28 March 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback. We are so glad you love everything and we didn't disappoint 😍.

Rated 4 out of 5 stars

Packaging was Beautiful and special

Packaging was beautiful and special. I have enjoyed the luxury of products. Also am sharing a few items with friends. Cant wait for next box...for my Birthday Month🎂😊

22 March 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thanks for your feedback. We’re so glad you loved and enjoyed everything 💕💕

Rated 5 out of 5 stars

I still have not got my March box?

Well I did get my package today. Guess I was to excited, and I must add, I am very happy with my box. Looking forward to testing. I have a candle lit allready! That Loofah!!!!

4 March 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Hi Debbie, I'm so sorry to hear your March box still hasn't been delivered yet. Deliveries could take between 7-10 business days and that's completely out of our control, unfortunately. We sent your tracking link to you last week and I've just checked now and it says its out for delivery today March 8th, 2023. I'll forward the link to your email again just incase you missed it. Please email us at hello@ecoluxuryspa.com If you have any further concerns. Thanks. We appreciate your support.

Rated 5 out of 5 stars

Love this Subscription Box!

I received my 1st box today and it is AMAZING...I am so glad I signed up! I absolutely love it. Beautiful presentation and high quality items. You will not be disappointed in this company

1 March 2023
Unprompted review
Eco Luxury Spa Co. logo

Reply from Eco Luxury Spa Co.

Thank you for your feedback, we're glad you loved your box as much as we enjoyed putting it all together.

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