Adam and the Team are greta- very effective in helping with accounts and dealing with complicated clients. Have used them with a previous company I worked with so as soon I knew we needed them for our... See more
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See what reviewers are saying
It is early days but the initial sign up was a smooth process. Looking forward to a fruitful relationship.
So glad I found E-Collect. Our company only deal with small claims of $50-$3000 per debtor, and our previous debt collector changed their terms and would only offer multiple debtors together for much... See more
Darryl looked into my unpaid invoice case with diligence, and actioned it finding ways to get my case heard and get paid, which was the main reason I sought help from eCollect. Thank you.
Company details
About eCollect.Com.Au Pty Ltd
Written by the company
eCollect is a leading debt collection agency in Australia. We have a 'No Collection No Fee' policy, with no monthly minimum debt amounts – no monthly membership fees – no upfront fees. Appraise the status of debt in three easy steps & receive an obligation-free quote now.
eCollect is one of the most reliable and trustworthy debt collection agencies operating in Australia and New Zealand, that can recover all types of debt. Whether you have small or big debts, personal or commercial debts, we take on all types of debt. If someone has said that they cannot collect your debt, chances are that we can recover it for you, as we have done for many others. Our fully trained team of professional debt collectors understand the job and are equipped with over two decades of combined debt collection experience. We can take on even the most challenging debt collection assignments in Australia and New Zealand.
We believe in providing ethical and fully transparent services to our clients. We don’t charge for providing letter templates. We infuse the latest technological advances into our process and use them to aid and expediate our debt recovery services. Our state-of-the-art cloud-based debt collection service not only provides access to all email templates that our clients need, but also keeps them updated about our activities and their collections in real time. eCollect charges its clients based on our performance. If there is no recovery, there is no commission.
eCollect are a specialist debt collection agency, that offer professional debt collection, business debt recovery and collection services. For over 20 years, we have recovered personal and commercial debts for small, medium and large businesses and individuals across Australia & New Zealand; through our offices in Melbourne, Sydney, Brisbane and Auckland.
More than 10,000 clients have trusted us to recover their bad debts and have become repeat customers because of our ability to recover even the most hopeless debts. Get in touch with us for an obligation-free debt appraisal or to talk with one of our specialist account managers to see how we can assist you.
Contact info
Level 9 / 461 Bourke St, 3000, Melbourne, Australia
- 1300666585
- info@ecollect.com.au
- ecollect.com.au
4.2
Great
81 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Adam and the Team are greta- very…
Adam and the Team are greta- very effective in helping with accounts and dealing with complicated clients. Have used them with a previous company I worked with so as soon I knew we needed them for our own business.
7 October 2025
EASY START UP
It is early days but the initial sign up was a smooth process. Looking forward to a fruitful relationship.
8 October 2025
Still using eCollect and they seem very…
Still using eCollect and they seem very efficient so far
29 September 2025
process was straight forward
process was straight forward - communication with rep was positive
18 September 2025
its a bit too early to ask for a…
its a bit too early to ask for a review, so far a bit concerned as my questions aren't properly answered.
4 September 2025
Quick response
26 August 2025
very professsional and friendly
19 August 2025
Debt Recovery
Informative about the process of debt recovery and the cost. Easy to follow sign up process.
5 August 2025
Honest and helpful support.
16 July 2025
My bad experience with them.
1. I spoke to a guy named grant in Melbourne.
2. He wanted me to sign the Authority to Act.
3. This is document contained clauses like:
4. 'you will indemnify us against all loss and damages arising from our attempting to recover any of the Debts;' - this is crazy! if they go out and do something against the law you have to pay for their mistakes.
5. 'eCollect may change the terms of this Agreement by providing you with 7 days notice of the change which is deemed to have occurred when you access the eCollect Client Portal;' - this is crazy as well! they can change the commission to 100% and you would have deemed to accept it as soon as you login to the portal.
6. Lastly I told this guy to stop emailing me, he didn't stop.
21 July 2025
Unprompted review
Reply from eCollect.Com.Au Pty Ltd
Thank you for taking the time to share your feedback.
While we generally prefer not to respond publicly out of respect for client confidentiality, we would like to clarify a few key points for the benefit of others who may be considering our services.
At no stage were you pressured to sign any documents. As is standard practice, we provided our engagement terms upfront to ensure full transparency around our responsibilities and your rights before any work commenced. These terms are widely used across the industry and are entirely optional, clients are under no obligation to proceed.
eCollect in providing a no recovery no fee service and in an industry which is highly regulated needs to ensure various components of a debt or debts prior to commencing debt recovery.
You proposed a significantly revised version of the agreement, which included multiple changes. Regrettably, we were unable to accommodate those changes and respectfully declined to proceed. We confirmed in writing that the matter was closed from our end.
With regard to communication, the final email you referenced was sent to formally confirm the conclusion of your enquiry. There was no further outreach from us following your request.
We appreciate the opportunity to clarify our approach and wish you all the best in your ongoing matters.
Darryl looked into my unpaid invoice…
Darryl looked into my unpaid invoice case with diligence, and actioned it finding ways to get my case heard and get paid, which was the main reason I sought help from eCollect. Thank you.
4 July 2025
Extremely helpful and efficient
9 July 2025
Experienced, Competent Debt Collectors
Dealing with eCollect has been a stress free experience. They have been respectful and understanding of the situation. They are resourceful and relentless in pursuing an outstanding debt. I am always informed on the progress of this debt and feel very comfortable with their efforts.
26 June 2025
Very calm and to the point
Very calm and to the point. Answered all my questions professionally and promptly.
23 June 2025
Thankyou eCollect after months of phone…
Thankyou eCollect after months of phone calls to a customer trying to be paid, ending in them not even taking calls or texts and just plain lying before that with every excuse under the sun ,you have money in my bank account in 2 days
25 June 2025
Too early
Have had no feedback yet. Nothing has been done for me by ecollect apart from accepting the referral. A bit early to be asking for a google review repeatedly.
30 May 2025
Quick response and professional manner.
8 May 2025
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