Had an issue with our delivery via Evri, which arrived damaged and wet, with the briquettes swollen. Obviously not the fault of Ecoblaze, but they remedied the situation immediately and, when the RUF... See more
Company replied
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Review summary
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After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... See more
Company replied
Trialed for the crew BBQ prior to a 4 day festival. Excellent delivery, great price. Product itself lights well, but be aware it burns hot - great once you know, but our coal pan needed to be a li... See more
Company replied
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... See more
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Company details
About ecoblaze
Written by the company
ECOBLAZE
Ecoblaze stands as a champion for natural, sustainable, quality products. We supply kiln dried hardwood logs in bags, nets and hessian sacks, natural firelighters, heat log briquettes (including Nestro and Pini-Kay), restaurant-grade BBQ charcoal and pizza oven pellets, sourced through long-standing supplier partnerships that keep quality consistent.
SHOP ECOBLAZE
Every log we sell is Woodsure Ready to Burn certified and kiln-dried below the 20% moisture threshold set by Defra, so it's approved for compliant stoves in UK Smoke Control Areas and burns cleaner, hotter and with less smoke from the first load.
Most of mainland UK qualifies for free next-working-day delivery, and our team is on hand from 9am to 5pm, Monday to Friday, for anything from order tracking to advice on the right fuel for your stove, burner or barbecue.
Contact info
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, United Kingdom
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.5
Excellent
712 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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First order never arrived
First order never arrived , phoned company and told them Evri were unreliable, sent 2nd order via Evri again and guess what it hasn’t arrived either
7 May 2026
I have bought ecoblaze previously but…
I have bought ecoblaze previously but from Amazon, very happy with it and the fact that it was reduced in price helped me a great deal
14 May 2026
Reply from ecoblaze
Thank you for sharing your experience. We’re delighted to hear that you were happy with your previous purchase of Ecoblaze wood pellets from Amazon, and that the reduced price was helpful to you. We truly appreciate your support and look forward to serving you again in the future.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
First delivery got delayed for 5 days
First delivery got delayed for 5 days, second order was spot on . Not sure if these burn the hottest but every time I email them it bounces back as undeliverable so that’s very frustrating
14 May 2026
Reply from ecoblaze
We sincerely apologize for the delay with your first delivery and the frustration this caused. We’re pleased to hear that your second order arrived on time. Regarding your concern about email communication, we can confirm that we received your message and responded on the 12th of May at 16:11, and a replacement was arranged for you.
Please rest assured that our 6mm wood pellets are designed to burn at high heat and are suitable for pizza ovens. We remain available should you have any further questions or concerns.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you so much for your feedback. We’re delighted to hear that you found the ordering process easy, delivery fast, and that you’re enjoying the quality of the pellets. We truly appreciate your support and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
When you hear companies stating next…
When you hear companies stating next day delivery you automatically think give it two days to be safe but on this occasion order was placed Wednesday morning delivered to my designated parcel drop and photo for proof of delivery Thursday 1.30pm excellent service will definitely be using Ecoblaze again 5 star service
13 May 2026
Reply from ecoblaze
Thank you so much for sharing your experience. We’re delighted to hear that your order was processed smoothly, delivered promptly, and that you’re happy with the service provided. It’s wonderful to know the pellets met your expectations and that the delivery proof gave you peace of mind.
We truly appreciate your feedback and look forward to serving you again with the same level of excellent service.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Fast delivery very happy with product…
Fast delivery very happy with product highly recommend 100%.
11 May 2026
Reply from ecoblaze
Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with the fast delivery and the product quality. Your recommendation means a lot to us, and we look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
The company delivering said they came…
The company delivering said they came one day and said no-one was in and I was on my drive always working. They then said they called again and never turned up abd sent a photo of my address which wasn't 150 mtr up the road.when contacting you I was tole they couldn't be deliverd toll 3 days later.
Therefore I didn't receive my goods after staying home for 3 day this is very very poor service
3 May 2026
Great customer service
Easy to order, they have good deals, and they have great customer service. I'm rating 4 only because I have received only part of the oder, but a phone call to customer service sorted the issue.
30 April 2026
Reply from ecoblaze
Thank you for your feedback! We’re glad to hear you found our ordering process easy, appreciated the good deals, and experienced great customer service. We’re sorry about the partial order, but we’re pleased our team was able to quickly resolve the issue over the phone. Your understanding means a lot, and we look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Fast delivery good product and fast…
Fast delivery good product and fast responces from seller keeping me up to date
1 May 2026
Reply from ecoblaze
Thank you for your kind words! We’re delighted to hear that you were happy with the fast delivery, the quality of the product, and the prompt updates from our team. Keeping our customers informed and satisfied is always our priority, and we truly appreciate your support.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great burning logs
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn time overall. Will definitely be a repeat customer as delivery was also on time. Zero complaints.
7 May 2026
Reply from ecoblaze
Thank you for sharing such thoughtful feedback! We’re delighted to hear that you noticed the difference with Ecoblaze logs—the lower moisture, longer and cleaner burn, and reliable delivery are exactly what we aim to provide. We truly value your support and are thrilled to know you’ll be a repeat customer. Zero complaints is the best compliment we could ask for!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for your feedback! We’re delighted to hear that the ordering process was easy and that your order arrived quickly. We truly appreciate your support and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great price
Great price , very fast delivery and a nice company to deal with , love these wood wool firelighters . Will always come back to this company.
7 May 2026
Reply from ecoblaze
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our great prices, fast delivery, and found us easy to deal with. It’s fantastic that you love the wood wool firelighters—we’re delighted they’ve become a favorite. We truly value your loyalty and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Ordered on Thursday for Friday deliveru…
Ordered on Thursday for Friday deliveru when I would be in. Not delivered till Saturday.
Not good enough.
7 May 2026
Reply from ecoblaze
We’re very sorry to hear that your order didn’t arrive on the day you expected. We understand how frustrating that can be and apologize for the inconvenience caused. Timely delivery is important to us, and we’ll be reviewing this to ensure we improve going forward. Thank you for bringing it to our attention
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for your feedback. We’re sorry to hear that the delivery experience with DPD did not meet expectations. While the carrier handles the delivery, we take your concerns seriously and will continue working closely with them to improve the service. We truly appreciate your support and patience.
Kind regards,
NH
Very good service
Very good service , happy worth the logs and the kindling decent quality and provided a good fire pit!
9 May 2026
Unprompted review
Reply from ecoblaze
We’re so pleased to hear you’re happy with our service and that the logs, kindling, and fire pit met your expectations! Thank you for your kind words—it means a lot to us, and we look forward to keeping your fires burning bright.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Simple procedure to order and delivered…
Simple procedure to order and delivered in an acceptable time
9 May 2026
Reply from ecoblaze
“Thank you for sharing your experience! We’re glad to hear that the ordering process was simple and that your delivery arrived within an acceptable timeframe. Your feedback means a lot to us, and we look forward to serving you again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Easy to Order
5 May 2026
Reply from ecoblaze
“Thank you so much for your feedback! We’re delighted to hear that you found the ordering process easy and straightforward. Making things simple and convenient for our customers is always our goal, and we truly appreciate you sharing your experience.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you so much for your kind words! 🌟 We’re delighted to hear that you found our firelighters brilliant and that the ordering process was smooth with speedy delivery. Your feedback means a lot to us, and we look forward to keeping your fires burning bright and hassle‑free.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for your wonderful feedback! 🌟 We’re thrilled you found the choice excellent, the price great, and the delivery super-fast. It’s always our goal to make shopping with us easy and rewarding, and your review shows we’re on the right track.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Pizza perfection
The pizza pellets arrived in perfect condition and at a great price considering the bag is massive and will last a life time
4 May 2026
Reply from ecoblaze
Thank you for sharing such a fantastic review! We’re so pleased to hear your pizza pellets arrived in perfect condition and that you found the price great value, especially with such a massive bag that will last you ages. Enjoy those long‑lasting fires and delicious pizzas — we’re thrilled to have delivered exactly what you needed.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
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