The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a l... See more
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Review summary
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... See more
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Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find. Having used now a couple of times they keep the light for the le... See more
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Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... See more
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Company details
About ecoblaze
Written by the company
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Contact info
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, United Kingdom
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Excellent
532 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to cancel my order next day in…
Tried to cancel my order next day in the morning and they said the order has been dispatched already ?!!? The order was placed a day before at 14:30 on Sunday ! On the website it's state orders will be dispatched in the same day if placed before 14:00 p.m.
19 April 2026
I love the product but your reliance on…
I love the product but your reliance on Evri as a courier is not good. Parcel delayed over 3 days since last Thursday.
12 April 2026
Reply from ecoblaze
We’re so glad you love the product, but we sincerely apologize for the delivery delay. We know how frustrating it is to wait for a parcel. We are actively monitoring our courier performance and will take your feedback on board regarding Evri. Thank you for your patience!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Delivered one day ahead
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better to get hold of than the boxes which were left on the porch. As the bags had little holes, the boxes were probably to prevent wood chippings escaping.
17 April 2026
Reply from ecoblaze
We appreciate you taking the time to share your experience. It’s great to hear you found the hessian bags easy to move, though we apologize that the outer boxes seemed a bit strained. Your insight regarding the packaging balance between containment and ease of handling is incredibly helpful for our logistics team. Thank you for your continued support!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thanks for the feedback! We’re thrilled you’re happy with the delivery speed and your deal. Enjoy!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for the great review! We're glad you enjoyed our service and hope to see you back again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great product …
Great service from Eco blaze who dispatched the same day.
Pity the courier took 8 days to deliver!
10 April 2026
Reply from ecoblaze
We’re glad you enjoyed our service, but we sincerely apologize for the 8-day wait. While we aim for lightning-fast dispatch, it’s clear the delivery fell short this time. We are currently looking into our courier performance to prevent these kinds of delays. Thank you for being so understanding
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Still waiting for delivery as courier…
Still waiting for delivery as courier tells me it was incorrectly addressed
16 April 2026
Very prompt.
16 April 2026
Reply from ecoblaze
Thank you for the feedback. Providing a timely and efficient service is a top priority for us, and we appreciate you noticing. We hope to see you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Good product delivered quickly
16 April 2026
Reply from ecoblaze
That is exactly what we like to hear! We’re thrilled you’re happy with the product and that it arrived on your doorstep so quickly. Thanks for the support!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Firelighters are a great product that…
Firelighters are a great product that work quickly and effortlessly at a low cost.
12 April 2026
Unprompted review
Reply from ecoblaze
Thank you for the great feedback! There’s nothing better than a fire that starts quickly and without the hassle. We’re happy we could provide a great product at a price that works for you. Enjoy the warmth!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for the review! We aim for the fastest turnaround possible, and we’re thrilled you received your order the very next day. We appreciate your recommendation and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great prices
Great prices and delivered within 2 days. Cannot comment on the product yet as not used them. But if all ok will definitely use them again.
12 April 2026
Reply from ecoblaze
Dear Jill,
Thank you for your feedback. We’re pleased to hear that you were happy with our prices and that your order was delivered within just two days.
We appreciate you taking the time to share your experience, even before having a chance to use the product, and we hope it meets your expectations when you do.
If everything is as expected, we’d be delighted to welcome you back again in the future. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Reply from ecoblaze
Dear Gary,
Thank you for your feedback. We’re pleased to hear that you found the ordering process very easy and that your delivery was quick.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Buyer beware. Quantity supplied might not be as stated
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a maximum of 172 pieces, not the 200 they advertise. I therefore ordered again, and counted them on receipt: there were only 172. I have complained by email to both ecoblaze and Whitehouse, neither of whom have bothered to reply. I also asked to refunded for the items I did not get.So, the firelighters do work but I consider ecoblaze have sold me short on 2 occasions. If I order 200, I think it is reasonable to expect 200. Accuracy of item described- questionable. Customer service- non existent.
9 April 2026
Reply from ecoblaze
Dear Lynn,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the quantity of firelighters received in both orders, as well as the lack of response to your emails. We understand how frustrating this must be, especially when expectations based on the product description have not been met.
We also regret that you have not received a reply to your previous communications, and we appreciate you taking the time to bring this to our attention. Your comments regarding product accuracy and customer service have been noted and will be escalated for review with the relevant teams.
Kind regards,
KM
Great product and turned up really fast.
11 April 2026
Reply from ecoblaze
Dear Adele,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it arrived so quickly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Spot on!
Fab company, fast & efficient ordering/delivery. Fantastic quality logs & the fire lights are very good & excellent value.
10 April 2026
Reply from ecoblaze
Dear Nicee,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering and delivery process fast and efficient, and that you’re happy with the quality of the logs.
It’s also great to know that the firelighters performed well and offered excellent value. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly fast to ship and deliver
Incredibly fast to ship and deliver - very happy for a first time shopper - plan to come back
7 April 2026
Reply from ecoblaze
Dear Richard,
Thank you for your feedback. We’re delighted to hear that your first experience with us was such a positive one, with incredibly fast shipping and delivery.
It’s great to know you’re happy with your purchase and that you plan to return — we really appreciate your support.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly pleased with this purchase
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great saving on rolled up newspaper, which was my previous go to option for fire lighting.
7 April 2026
Reply from ecoblaze
Dear Bill,
Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your purchase and that the eco firelighter has been so effective, even for lighting a large log burner with just one piece.
It’s great to know that it’s helped simplify your fire-lighting process and provided a convenient alternative to using newspaper. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Reply from ecoblaze
Dear James,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it makes lighting fires quick and easy.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Very speedy delivery
Very speedy delivery; competitively priced and looks like good quality wood
9 April 2026
Reply from ecoblaze
Dear Beverly,
Thank you for your feedback. We’re delighted to hear that you were happy with the speedy delivery and found our pricing competitive.
It’s also great to know that the wood looks to be of good quality. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
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