DO NOT TRUST ECOFLOW
Ordered an Ecoflow Delta 3 from Ecoflow via Ebay. The unit arrived quickly, but did not work at all. It wouldn't even turn on.
We followed Ecoflows instructions and charged it up for 24 hours, but it still DID NOT work.
The return was arranged by Ecoflow via XL Courier, who collected it as planned. However, Ecoflow is not being very forthcoming with the refund and have told us they haven't received the unit back, then they have received it back and then they haven't etc.
They seem unable to understand that there would be no reason whatsoever for us to retain a completely non-functioning unit.
I will update when I can and will hopefully have something more positive to say about their customer service, but to date, I have not received my refund and it looks like I may have to go down the small claims court route??
As you can imagine, I cannot recommend Ecoflow as a business and recommend you try an alternative power station brand.