Eclipsecarsales Reviews 

241
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpful and professional approach, making the entire process smooth and easy. Many appreciate the no-pressure sales environment and knowledgeable assistance, highlighting exceptional customer service and a straightforward user experience. Conversely, a small portion of people felt dissatisfied with vehicle quality, reporting significant issues like major engine problems or unsafe tyres shortly after purchase. Some also noted disappointing after-sales support, citing concerns about accountability and warranty issues.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professional, knowledgeable, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

Tom has been absolutely amazing from start to finish, this is our 3rd purchase with Eclipse cars and honestly cannot think of 1 fault. Service has been professional, full of knowledge and helpful.... See more

Rated 5 out of 5 stars

This is the 2nd car I have purchased from Eclipse. I bought a Range Rover Evoque and there were a couple of minor problems such as central locking and gear selector, These were sorted out quickly an... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(241)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice available & matched by excellent customer care

Popped by just to look at cars and came away having bought one! Super pleased with the selection available, catering to all budgets, likes & needs. There was no heavy pressure to buy, really friendly and relaxed sales people & we liked that it’s a local company. Excellent customer care. Will be back for a second car when the time is right!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

We first class treatment

We arrived a little like a whirlwind. Looking at a car, but we found another which was much more pleasing to the Eye. The team at eclipse were very helpful and Tom guided us through process with great ease and professionalism. The whole team made us feel very welcome and by the end it was like saying goodbye to old friends. I would use company again, and have already recommended them to friends. We are both very pleased with our new perches.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Checked out there cars on line

Checked out there cars on line, wanted something automatic and more modern than my X Trail, found a Range Rover that fit my budget and requirements.
Went up there just idly strolling round, a guy said hi, I asked him where it was, only just come in, I went up the road for lunch, he got the car there for me to have look at, I liked it, he offered a trade in, deal done, not at any point was there any pressure, we agreed a change over day, he advised me getting mine in before the month ended to get my tax refund, which he did, got the new taxed on first of month, again he did it for me, absolutely brilliant place.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchase my car


Purchase my car
I was very happy from start to finish with my experience of purchasing a car from Eclipse. Tom was very welcoming and helpful , the whole process was made simple and easy. Tom kept me informed throughout, so I was satisfied with the service I received.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The whole team were very helpful

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed.
A quality out indeed

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely Becks was our sales person, very helpful. Swift, easy purchase with everything ready for us on collection- would definitely return and recommend

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The sales staff were helpful

The sales staff were friendly, knowledgeable and helpful. The transaction was smooth, and they did what they said they were going to do - and when they said they would do it.

22 April 2026
Unprompted review

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