ECL | Person-centred Care Reviews 355

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, often highlighting their dedication and ability to make individuals feel at ease. Many people also commend the excellent customer service, noting the personalized care and understanding provided. The service itself is frequently described as outstanding, with consumers appreciating the efficiency and the positive impact it has had on their lives, particularly in securing employment and boosting confidence. However, some people were dissatisfied with the service, with one reviewer mentioning a carer who laughed and walked out, and another expressing disappointment with the assessment process and the inconsistent quality of care provided by different carers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the invaluable help and guidance... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently was in Winsford Care Home in Clacton on Sea from 28th Jan to 25th Feb 2026 under the Recovery To Home scheme. I came from hospital where I had treatment for Guilliam Barre Syndrome and had... See more

Company replied

Rated 5 out of 5 stars

Massive shout out for Gabriella Twine the CAVS Info and Advice Coordinator for ECL South West. So cheerful and calming when we were faced with trying to settle mum back at home following a full hip re... See more

Company replied

Rated 5 out of 5 stars

Louise Simpson was absolutely brilliant and so so lovely with my son and I today. She was very sensitive when asking and finding out necessary information during the screening process. My son suffers... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with the support we have been receiving from our ECL Job Consultant Mrs Katie Connolly. She has been very supportive and caring from day 1. Katie has been very encouraging through... See more

Company replied


Company details

  1. Social Services Organization
  2. Adult Day Care Center

Written by the company

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Written by the company

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

355 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jack Saveall

Jack Saveall ( Inclusive Employment Consultant ) has been incredibly helpful and is very supportive with my Business Apprentice. Whenever i have needed Jack, he always been there, I couldn't recommended him enough!

7 March 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Cydney,

Thank you for taking the time to write this lovely review that reflects the service you have received.

It is great to hear of the support has been beneficial to you, as an employer.

I will pass this on to Jack, and we look forward to continuing the support for you and your apprentice.

Kind regards,
Sam – Inclusive Employment Team Manager.

Rated 5 out of 5 stars

Fantastic Employment Consultant

Extremely professional and friendly service from Caroline Giess (Senior Inclusive Employment Consultant) and Stuart Braybrooke (Inclusive Employment Job Broker). They and their team worked tirelessly over the last year to find suitable employment for our son and gave him the confidence to undertake his first paid role. We will remain grateful for their help and support and would thoroughly recommend their services.

5 March 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Andrea,

Thank you so much for leaving such a positive review regarding the support from both Caroline and Stuart!

We are so pleased for your son and his hard work displayed in his role and wish him all the best for the future!

Kind regards,
Lauren
Inclusive Employment Team Manager – Mid

Rated 5 out of 5 stars

Cannot be any less than five stars.

Cannot be any less than five stars.
Mark worked tirelessly to get a job that suited, working on a regular professional bases until an end goal was achieved to everyone’s satisfaction.
Cannot be happier. He final part of the jigsaw.

3 March 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you for leaving such a fantastic review regarding the support received by Mark! We are all so pleased for Tommy and wish him the best of luck in his new employment.

Kind regards,

Lauren Keeble
Inclusive Employment Team Manager – Mid

Rated 5 out of 5 stars

Great experience so far!!

Katie Connolly has been my employment consultant and she has been incredibly helpful and supportive with finding me employment!

She has made me feel very capable in what I can achieve and motivates me to strive for what I would like to do!

24 February 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review Ellie!

We are really pleased to hear how helpful and supportive Katie has been throughout your journey. Congratulations on your recent job offer too!

Kind regards,

Lauren Keeble
Inclusive Employment Team Manager

Rated 5 out of 5 stars

Katie Connah my community connector has…

Katie Connah my community connector has been very helpful, she made the finding of the volunteering role an easy and smooth operation. She was kind and supportive. I am enjoying my volunteering

19 February 2025
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you very much for a lovely review - It has been a joy to support you in finding some volunteering! You have done so well considering you initially had no idea what you wanted to do.

Keep up the excellent work!

Kind regards,

Katie Connah
Community Connector

Rated 5 out of 5 stars

I wanted to add little review about…

I wanted to add little review about this company I had help with finding jobs and look for good work for me and this company has help me so much amazing staff amazing help very polite team of workers they have support me to my job interview think just amazing I recommend this service for anyone not in work they are great service

4 December 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you for taking the time to write this fantastic review. I’m so pleased the support you have received from the Inclusive Employment has been so positive.

We look forward to continuing to support you and hopefully progressing into paid employment.

Many thanks,
Adele – Inclusive Employment Team Manager

Rated 5 out of 5 stars

Everything i needed and more.

I have been trying to get a job for a while and struggled when working as most of my needs wasnt met and my work life declined. Since having my personal ecl worker Katie, job finding has been fun. When she comes over we just chat while looking for jobs. Now i am employed and waiting for a start date. And ecl will still contact me while working to make sure my needs are met and there are no issues. Thank you ecl for helping me find my feet when no one else would actually help. :) would recommend.

30 January 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review regarding the support you have received from Katie!!

We wish you the best of luck in your new role and look forward to seeing you flourish.

Kind regards,
Lauren Keeble
Team Manager – Mid Inclusive Employment

Rated 5 out of 5 stars

My mums salvation

I would firstly like to start my review by saying that my mother was in deep depression and has struggled for a while with loneliness and the staff and transport for your facility at basildon ucl I cannot praise enough for giving her the time and attention she needed? She lives alone and has carers as she's nit too steady on her feet but nothing is too much for these staff members to help her. The staff members in particular that I've had contact with are Jess,Candice,Paul and last but not least Teresa. This group of devoted staff make my mum smile like she used to and I thought I'd lost forever. They are amazing individuals. I can't recommend this facility enough. I'm sorry but I've forgotten the ladies name but the arts and craft lady is also amazing.

24 January 2025
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Reply from ECL | Person-centred Care

Thank you so much for your kind comments!

We really appreciate every bit of feedback and lovely to hear your mum is having such a nice time with us.

I have passed your comments on to all staff included and we are always here to support.

- ECL Basildon Older People Day Centre Manager

Rated 5 out of 5 stars

Staff appraisal

My mother in law goes to the Ashleigh centre in Basildon & I've really got to say that all the staff I've come in contact with ie Jess, Candice,Teresa & paul have made her very happy by keeping her mind occupied with making arts & craft & also bingo. Everytime we speak to her when she gets back home, she is laughing & joking because of this centre, it also as brought a new lease of life, as she lives alone. Thankyou once again ECL 5☆

24 January 2025
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Thank you, we love having and supporting your mother to get out in the community, supporting her in being active, art and craft sessions and ensuring she is feeling socially included, which I know she always comes here smiling and laughing so its great to hear you can see a difference.

I have passed on your kind comments to all the staff mentioned, thank you again! – Manager Basildon Older People ECL

Rated 5 out of 5 stars

Rehabilitation from hospital & care

What wonderful care & physio along
With District Nurse. All put in place
By the ECL. COULD NOT FAULT ANYBODY WHO
CAME TO ME AND HELPED ON THE ROAD TO
RECOVERY.l wish to thank one and all.
AND GIVE ALL 101 percent.

9 January 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello,

Thank you for your kind words and positive review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

Rated 5 out of 5 stars

ECL is an amazing place where my Dad…

ECL is an amazing place where my Dad really looks forward to attending 5 days a week. The staff are upbeat professionals who genuinely care about their Day Centre members. They do fun activities and even tailor daily exercises for everyone based on my Dads Physiotherapy needs. I highly recommend ECL.

6 January 2025
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Shira,

Thank you so much for taking the time to complete this review - it means so much to us.

I will share your lovely words with the rest of the team.

Supporting your dad is a pleasure and we look forward to seeing him each time he attends the service.

Thank you,
Oliver Mann
ECL Loughton Older People Day Centre Lead Manager

Rated 5 out of 5 stars

I want to express my heartfelt gratitude

I want to express my heartfelt gratitude to one of your wonderful Clacton On Sea carers, Bernadette, who cared for my dad, on Tuesday, December 31, 2024. Bernadette provided fantastic support and did everything necessary to make my dad comfortable when he experienced ventricular fibrillation and needed shocking three times that morning. Her quick actions undoubtedly saved his life. She stayed by my dad's side while the doctors and paramedics worked on him, ensured that his dog was fed, and contacted me, waiting for my arrival at my dad's home. When I arrived, she greeted me with a much-needed hug, explained everything thoroughly, and offered the reassurance I required during that difficult time.

I cannot thank Bernadette enough for her support. Please ensure that Bernadette receives the recognition she deserves for her exceptional care and support, on behalf of my family and me. Kudos to ECL and all their wonderful carers!

31 December 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hello Vicki,

Thank you so much for taking the time to thank Bernadette on her actions during what must be an extremely difficult situation for you and your family.

Your compliment has been given to Bernadette and she was overwhelmed by your kind words.

We wish all the best to your father, you and your family.

Thank you very much!

Tracy Doherty,
North Area Business Manager

Rated 5 out of 5 stars

Well-being towards staff

i can say its the the best company you can work for. The management look after staff and don't let work 7days a week without a single day off!! i am a member of staff and have two jobs, however only this company explained the risk of not having a day off and the reason of importance of it - when i explained that second job wants me to work more. Because ECL is my main job i will drop down working hours in my second job, because i spoke with my manager and i been explained the risk and importance of having a time off.

25 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Marzena,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you consider ECL the best company to work for.

It's great to know that our management team has been supportive and attentive to your well-being. We're glad we could help you balance your work commitments and prioritise your health.

Thank you for being a valued member of our team!

Best regards,
ECL Marketing Team

Rated 5 out of 5 stars

ECL 'Get the party started' Show St Boltophs Church.

ECL (Crafty Drama) St Boltophs Church, Colchester.
What a fantastic show the customers performed. I was amazed by the confidence and talent they all shared. Also a massive congratulations to all the ECL staff. Especially Robert, Jane and Tracy well done to you all your hardwork definitely paid off.

6 December 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Thank you for your kind words Carol.

The team and customers worked really hard and we're extremely proud of them!

Fiona Baumann
Day Opportunities Manager – LD Crafty Drama

Rated 5 out of 5 stars

attending the ashleigh centre

i have attended the ecl ashleigh centre in basildon since 2018,give or take the odd lockdown.the centre has very kind and friendly staff and they have helped me so much since the recent death of my father. i would recommend the centre to anyone with adult family members with learning difficulties or elderly people.

27 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Dear Rosemary,

On the behalf of the Ashleigh Day Centre team, thank you for taking the time to share your heartfelt review.

We’re deeply touched by your kind words about the Ashleigh Centre, and we are so glad to know we’ve been able to support you, especially during such a difficult time.
Your recommendation is truly appreciated, and we’re grateful for the trust you’ve placed in us to care for you.

Thank you once again for taking the time to share this generous feedback!

Kind regards

Carla Tomasio
Lead Manager, Ashleigh Learning Disabilities

Rated 5 out of 5 stars

Coffee morning at ECL…

I attended a coffee morning in aid of the Alzheimer’s society at the ECL day centre, my mum goes there twice a week. I had a really lovely time, the coffee, cakes & company were wonderful & there was also a raffle with lovely prizes. The manager Oliver & staff are so nice & friendly & are so lovely to their customers & make everyone welcome.

13 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Debbie,

Thank you so much for taking the time to leave such a positive review.

Your support is greatly appreciated, and the cakes you brought went down extremely well too!


Oliver Mann,
Lead Manager
ECL Loughton Older People Day Centre

Rated 5 out of 5 stars

Lovely Coffee Morning

It was lovely to spend some time with Mum at the Day Centre with hot drinks and cakes on offer, plus a raffle which gave everyone a chance to win something, all in aid of Alzheimer’s Society who were there to talk to family members and carers. It was such a lovely atmosphere. You could see everyone was enjoying themselves.

13 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Thank you so much for the lovely review and for your support on the day.

It was a really lovely morning and I am so glad you managed to attend!

Oliver Mann,
Lead Manager
ECL Loughton Older People Day Centre

Rated 5 out of 5 stars

Wonderful Facility

My mother attends ECL at Loughton two days per week and it is such an incredible service they provide. The staff are all so welcoming and polite to all of the customers and their families. We are always greeted with a smile and friendly faces - the staff go above and beyond to make sure my Mum is happy and cared for whilst she is at the centre. They are very accommodating and we are so grateful for the safe and fun environment they have provided. Thanks so much to all the team.

18 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Charlotte,

Thank you so much for taking the time to write such a lovely review of our service.

It is our pleasure to support Mum twice a week – she has really settled in well and we look forward to seeing her.

I will pass your comments on to the rest of the team!

Oliver Mann,
Lead Manager
ECL Loughton Older People Day Centre

Rated 5 out of 5 stars

I have visited ECL Loughton

I have visited ECL Loughton, Older People Day Centre a couple of times recently and found the atmosphere, staff and the care for those attending to be of the highest standard.
The staff and management are cheery, helpful and very attentive at all times.

13 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Hi Helen,

Thank you so much for the generous review.

It’s a pleasure to be able to connect with people from the Alzheimer’s Society – your support means so much to us, our customers, and their families.

We all look forward to seeing you again soon.

Thanks,
Oliver Mann
Lead Manager - ECL Loughton Older People Day Centre

Rated 5 out of 5 stars

Tea&Coffee,Cake and raffle

Staff was absolutely wonderful, tea and coffee morning with a raffle, they also had cakes! The cakes were amazing! The atmosphere as always was wonderful! The staff are absolutely amazing! Cannot fault any of them! Jess is amazing with my nan, and my nan absolutely adores her!

13 November 2024
Unprompted review
ECL | Person-centred Care logo

Reply from ECL | Person-centred Care

Thank you so much for the lovely review, Dayna.

The coffee morning was a great success and your support means so much to us.

I hope nan enjoyed her raffle prizes! We look forward to seeing you at the next one.

Thank you,

Oliver Mann
Lead Manager

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