Echt Apparel Reviews 18,871

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers consistently praise the exceptional quality of the products, noting their durability, comfort, and stylish designs. Many people highlight the fast and correct delivery of items, often arriving sooner than expected. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with refunds, exchanges, and unhelpful responses. There are also occasional concerns regarding product sizing, with some reviewers finding items to be inconsistent or not true to size.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, comfort, and style of items... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the clothing,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays in dispatch and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and speedy... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report unhelpful... See more

Based on these reviews

Rated 4 out of 5 stars

I love my Top Marks Sweat Pants but unfortunately being quite short they are extremely long. Is there any way you could consider making for shorter petite people at all.

Rated 4 out of 5 stars

Exceptional products and excellent return / credit process. I'm obsessed. Edit to update: I was really disappointed about the returns ultimately as they only offer store credit for discounted items.... See more

Rated 5 out of 5 stars

I can’t say enough good things about Echt. The customer service is truly exceptional—the best I’ve ever experienced anywhere. Every interaction has been warm, helpful, and professional, and you ca... See more

Rated 5 out of 5 stars

Echt is a solid choice for stylish, functional activewear, especially if you catch a sale. Own a few items from Echt and have never been disappointed. ✅ Comfortable, breathable fabrics ✅ Fast... See more


Company details

  1. Activewear Store

About Echt Apparel

Information provided by various external sources

ECHT
Merging performance with the lifestyle, ECHT offers cutting edge designs with the function and durability to go with it. Experience clothing engineered for the modern day athlete.

Contact info

3.8

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was nervous about the site because…

I was nervous about the site because I'd never heard of the brand. But 3 day shipping to the states is phenomenal! But their clothing is of great quality! I love it here...

19 December 2024
Unprompted review
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Reply from Echt Apparel

OMG, thank you so much for your stellar review! 🎊 We couldn’t be more excited to hear how much you enjoyed your experience. You're awesome!

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering. Prompt delivery. Soft luxurious feel to garments that fit well and are a great price.

24 December 2024
Unprompted review
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Reply from Echt Apparel

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team 😀

Rated 1 out of 5 stars

This was my first ever order from ECHT.

This was my first ever order from ECHT.
Don’t trust their returns/exchange.
Don’t buy from this ECHT.
Sizing is so weird.When you ask to return for a refund, they make it extremely difficult.
They refused to give me my money back and said they would only give me credit. Difficulties and refused to help.
And you need to pay $10 to return it!
Definitely wont recommand Echt Apaprel to anyone.

27 November 2024
Unprompted review
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Reply from Echt Apparel

Thank you so much for your feedback.
While we have policies and procedures in a place for a reason, we are always happy to discuss your concerns further, please feel free to drop us an email: support@echt.com.au
Thanks again 🙂

Rated 5 out of 5 stars

Great quality and service

Great quality and when I got the wrong size the return process to change size was quick , postage timeframes spot on will be shopping with them again 👍👍

9 December 2024
Unprompted review
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Reply from Echt Apparel

Hey Marty! Thank you so much for your wonderful review! Your kind words mean a lot to our team 😀

Rated 5 out of 5 stars

Love you ECHT

Hi y’all
I actually just love ECHT as the quality in the clothing that I have bought over the year is worth the sale prices. Getting my purchase on or before the date said is so cool too! Love you guys x

19 November 2024
Unprompted review
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Reply from Echt Apparel

Hey Sang! Wow, you're making our day over here! Thanks for the awesome feedback!

Rated 1 out of 5 stars

I am so so disappointed with ECHT

I am so so disappointed with ECHT. I waited so long for black friday so that I could finally afford your clothing but the sizes are so wrong. They are not true to what your sizing explains at all. I was saving up so that I could order ECHT and finally get something for myself. The worst is that because I bought sale items I cannot get a refund and if I want to send the package back I have to pay $20. I have to work 5 hrs to pay for the order I placed which was $126 and now on top I have to pay $20 to send the package back to you and then again pay $15 for ECHT to send the right sizes (totalling $160). This order made me really sad and I don’t think I will be ordering again from you.

3 December 2024
Unprompted review
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Reply from Echt Apparel

Hi there, Thank you so much for your feedback.
While we have policies and procedures in a place for a reason, we are always happy to discuss your concerns further, please feel free to drop us an email: support@echt.com.au.
Thanks again 🙂

Rated 5 out of 5 stars

I recently purchased a puff jacket

I recently purchased a puff jacket, and I couldn’t be happier with my decision! The quality is exceptional – the fabric feels luxurious, and the stitching is impeccable. It’s not just stylish but also incredibly comfortable and warm, making it perfect for colder weather. The fit is true to size, and the design is both timeless and versatile

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam Company

Ordered for 98€ on their website. Shipment was additionnally 34,95€. Echt Apparel sends my shipment. Shipment returns to them after 2 days because they failed to pass the Australian customs: "declaration was incorrect or incomplete".

They send me an email and ask for additionnal 35€ to resend my order. I answer them that I'm not responsible for their mistake, they should resend it for free or refund me my order in full. Today I see that they refund me only 96,25€. Now I had to open a resolution case on paypal.

Never had problems with Gymshark or Teveo. Definitely wont recommand Echt Apaprel to anyone.

4 December 2024
Unprompted review
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Reply from Echt Apparel

Hi Jeremy, Thank you for your feedback. We have sent you an email this morning to rectify the refund issue. Thank you again.

Rated 1 out of 5 stars

Please do not buy from this company if…

Please do not buy from this company if you live in the U.S. To return an item cost $218 by Fed Ex and $114 by U.S. mail and it’s at your cost. I was shipped the wrong size and paid $40 for a pair of leggings that I cannot return! This is unacceptable service! Buyer Beware!

11 November 2024
Unprompted review
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Reply from Echt Apparel

Hi Debbie, Thank you for your feedback. We do offer return labels for our USA customers for $30USD, please contact our team at support@echt.com.au if you would like to purchase a label. Thank you.

Rated 1 out of 5 stars

I have literally just received my third…

I have literally just received my third order from Echt.. I hate it.. I must be in between sizes because small is too large and extra small is way too tight.. I am sick of paying so much money in postage to send things back And I have nothing to show.. Looks like these items will be going back to however because I can’t get a refund I am stuck On this merry-go-round

31 October 2024
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Hi Jo,

While we have policies and procedures in a place for a reason, we are always happy to discuss your concerns further, please feel free to drop us an email: support@echt.com.au

Thanks again 🙂

Rated 5 out of 5 stars

I've made about three purchases from…

I've made about three purchases from them at this point and it's been perfect every time. I live in western US. (Nv) and while they are in Australia, I get my packages with in about a week to a week and a half every time. They fill and ship orders quickly and I can appreciate that. The products are incredible, I live in leggings and these may be the best. The quality is unmatched, I've never had any problems with their clothing. They look small but stretch perfectly every time and have looked good from when I was up 40lbs and just as good now that I'm down 40lbs in the same pair of leggings. I wear them to work out, hike or just casually. They don't fall apart even after a year of vigorous use and washing. They are esthetically pleasing and have many different styles for different uses. The storm series is the most comfortable for every day use. Insanely soft. 10/10 recommend, promis they are worth every penny.

21 October 2024
Unprompted review
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Reply from Echt Apparel

Hey Michelle! OMG, thank you so much for your stellar review! 🎊 We couldn’t be more excited to hear how much you enjoyed your experience. You're awesome!

Rated 5 out of 5 stars

Highly recommended for quality!

I have been wearing Echt Apparel for a few years now and the gear is by far my favourite of many brands that I have worn. The fabric is always top-quality, they are long-lasting and squat-proof. I have recommended to several friends and they also love the brand. Postage is always super quick also!

1 October 2024
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Hey Tanya! OMG, thank you so much for your stellar review! 🎊 We couldn’t be more excited to hear how much you enjoyed your experience. You're awesome!

Rated 5 out of 5 stars

Wow...

Wow.... this is the first time I've purchased anything from echt. The quality is amazing. Unfortunately my item had some pulling around the pockets. I emailed with photos and had a response almost immediately. By the next morning, my email/ photos were reviewed and a replacement packed and sent the same day ! I've NEVER experienced online service like this. Will 1000% purchase again!

24 September 2024
Unprompted review
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Reply from Echt Apparel

Hey! Thank you for your kind words! Our team works hard to ensure the best experience for our customers!

Rated 1 out of 5 stars

Is this a joke?

Ordered one pair of flare leggings. I was given one option for shipping which was $25. This shipping method ensured that I would receive my package in 3-5 days. I was home every single day at the times when the package was allegedly brought to the house for a signature. (Which was at 6:55 PM, 7:48 PM and 4:50 PM.) After receiving the first two notifications that I was not home for a signature (I was purposely home every day for this package), I reached out MULTIPLE times to customer care to change my delivery options to “no signature required” but was told that I was not able to make the change. Every email I received was AI, not a real person from ECHT. It is day 7 with no leggings, I just requested a refund so we will see how the matter is handled from here. So disappointed in this entire process.

12 September 2024
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Hi Paige, I'm sorry to hear you feel that way, our team are always happy to help, please feel free to drop us an email: support@echt.com.au

Rated 5 out of 5 stars

💖 quality

Always able to rely on good quality products

3 July 2024
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Reply from Echt Apparel

Hey Jennifer! Wow, thank you for your lovely review! It really made our day to hear about your positive experience. We're so happy we could meet your expectations 😁

Rated 5 out of 5 stars

Best gym clothing brand to wear

This company is fast with delivering my packages and the materials of everything I’ve bought is just amazing

12 August 2024
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Hey Lina! We’re so grateful for your fantastic review! Knowing that you enjoyed your purchase is the best reward we could ask for. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

Helpful and kind customer service

Helpful and kind customer service, great products. Very happy with echt.

19 August 2024
Unprompted review
Echt Apparel logo

Reply from Echt Apparel

Hey Marisha! Thank you for your kind words! Our team works hard to ensure the best experience for our customers!

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality and great service! I purchased their thermals for camping and I’m so glad I did. They were comfortable, cozy and sat great under my clothes.

17 August 2024
Unprompted review
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Reply from Echt Apparel

Hey Britt! Woohoo! Thank you for your incredible review! 🎈 We’re celebrating over here thanks to your kind words. We’re so glad you loved your items!

Rated 5 out of 5 stars

Most comfortable active wear

Most comfortable active wear
Love the oversize hoodies great material and not heavy, same as the track pants
ECHT ⭐️⭐️⭐️⭐️⭐️

16 August 2024
Unprompted review
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Reply from Echt Apparel

Hey Millie! Yay! Thank you for your amazing review! Our entire team is jumping with joy to hear you had such a positive experience. Your support means the world to us!

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