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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the products, often highlighting the meticulous craftsmanship and attention to detail. Many people are delighted with the seamless ordering process and the prompt, efficient delivery service, frequently noting the beautiful and secure packaging. Consumers also appreciate the excellent value for money, finding the products to be on par with more established brands. However, some customers also noted issues with customs and unexpected tariffs, which caused delays and additional costs. A few other people also felt that the customer service response times to email inquiries were slow, and there were occasional discrepancies in product descriptions, such as missing strap options.

What people talk about most

Product

Customers had positive experiences with product, often praising the watches as beautiful, well-built, and of... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the design, value, and workmanship of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers found ordering easy and... See more

Value for money

Reviewers express high satisfaction with the value for money. Customers are consistently impressed by the... See more

Based on these reviews

Rated 5 out of 5 stars

I had an incredible experience with echo/neutra. I ordered the 1956 3H Khaki and I could not be happier. The watch is absolutely stunning and the presentation with the box, tool, and spare strap is be... See more

Rated 5 out of 5 stars

Just received my 1956 3H in Khaki and absolutely love it. I am a watch collector and have owned many far more famous brands but this one is just suburb and on a par with the top flight makes. I can no... See more

Rated 5 out of 5 stars

Good communication and delivery experience. Un-boxing experience elevated by simple, good quality box and branding. The watch itself is well crafted, elegant and demands wrist time. I’ve had seve... See more

Rated 5 out of 5 stars

Magnificent watch. Awesome design. Perfect size for my wrist. Great qualities (case, crystal, dial and mechanism). An Italian brand with a promising present and a splendid future.


Company details

  1. Clock Watch Maker

Written by the company

Founded in 2018 by Nicola Callegaro and Cristiano Quaglia, echo/neutra is an Italian brand that manufactures Swiss Made mechanical watches, designed in Italy with a high sports content. The reference to the mountains and, specifically, to the Dolomites, is evident starting from the names chosen for the collections.


Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and service

As the watch was a gift and unfortunately didn’t suit my husband’s taste (unlike mine), I had to return it. That wasn’t a problem at all, so I’d definitely recommend this shop.

19 December 2025
Rated 5 out of 5 stars

Very impressed with this watch

Very impressed with this watch! I have seen echo/Neutra reviews and handled some of their watches in NY. When I was looking for a ceramic chronograph I was drawn to the design and the value…when I got the watch in hand I was blown away by the quality. Great addition to my collection! Ordering was easy and was shipped quickly.

18 March 2026
Rated 5 out of 5 stars

Fantastic customer service

Great Watch (Cortina GMT Bronze Green)
Good value for money, individual design, top quality.
Even better: The customer service. Absolutely 6 stars.
Quick, friendly, efficient and flexible.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous watch

What a beautiful watch. I get compliments all the time. Very easy to order, just man sure you’re home on delivery day to unwrap the extremely nice packaging. Will be buying another one soon.

19 February 2026
Rated 5 out of 5 stars

Fantastic watch

Fantastic watch. One of my favorite dress divers. Shipping was super fast which was excellent. Last but not least, my wrists are huge and the bracelet fit perfectly.

16 February 2026
Rated 5 out of 5 stars

GREAT WATCH_SUPERB QUALITY

Fast shipping.
Watch (Cristallo) is very solid build and visualy atractive timepiece. Workmanship (brushed surfaces) is great and representing high-end production procedures. Very accurate +/- 3 min/month

16 February 2026
Rated 3 out of 5 stars

I ordered the Averau Ceramic 3H in late…

I ordered the Averau Ceramic 3H in late January. Just 1 day after I placed my order, the watch was on it's way to me. I really liked the packaging, and the watch box it comes in. I absolutely love the look of the watch. However, after only a few weeks of ownership, I wish I had returned it, and here's why.
- The Lume is really bad. It's not very bright.
- The extremely long strap. I have a 7.5" wrist and the strap wraps all the way around and it looks off.
- Most importantly, and why I wish I could return it...The sound from the movement. It's embarrassingly loud when I've worn it to work. Is that because of the Ceramic case? If you're in a meeting with this watch on, all you'll hear is this watch's movement with the slightest move of your hand.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous Quality!

I appreciate the time taken to pack my watch for it's arrival at my home. Beautiful care was taken with each step, thanks for making the unwrapping as much fun as it was!

21 January 2026
Rated 5 out of 5 stars

Excellent product

Excellent product did not disappoint. Beautifully packaged. Receptive and helpful customer service.
Great experience will buy from them again.

19 January 2026
Rated 3 out of 5 stars

The lume is not up to much

The lume is not up to much. I would have expected better
The crown feels a wee bit fragile in my opinion
Other than that it's a nice looking watch and the movement seems OK.
A couple of millimetres bigger and a slightly more robust crown and better lume would make it 5 star

19 January 2026
Rated 5 out of 5 stars

Luxury Italian time piece.

Magnificent watch. Awesome design. Perfect size for my wrist. Great qualities (case, crystal, dial and mechanism). An Italian brand with a promising present and a splendid future.

19 January 2026

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